The one Verry large man working the night shift was very rude. I had to wait a very long time before I was even acknowledged being in the store after I kept asking for someone to come to the counter he erased his voice at me was very rude and never let me finish what I was trying to say when I tried explaining to him what order I was there to pick up snatch the food I had in my hands out of my hands yelled at me overall was a very bad experience. This is my third time having a terrible experience at this restaurant. All the other locations nearby are great great I love the Wylie location the Plano and the Murphy location always a great experience. The sax one is always very rude very confrontational and never tries to help me with my order , it is gross. I have seen roaches in the lobby and they are always very rude. I would like something to be done about this because it is not the first time it is a very large white man on night shift is always rude.
Atmosphere: 1
Food: 1
Service: 1
Kirsten Adams
The guy there was rude didn’t come up to the counter for like 10 minutes when I said something he had an attitude and told me to wait rudely and was asking for my name while picking up my DoorDash order when he doesn’t need it and tried to snatch the food away from me
Atmosphere: 1
Service: 1
Monic Hardwell
Do not order any products from this location, unclean and the service and food is horrible. Contacting Pizza Hut Corporate. When comforted about the order the manager was rude and unprofessional. Never again.
Atmosphere: 1
Food: 1
Service: 1
Chase Taylor
Horrible customer service. Wanted extra cheese on my cheese breadsticks and would pay extra. Was told “no” because there was no button for extra cheese. I just ordered the same thing 5 days prior at the same location and no issues. Blame was put on GM from the employee at the register.
Atmosphere: 1
Food: 1
Service: 1
Anil Jacob
Small space but you can drive through and collect your pizza
Atmosphere: 4
Food: 4
Service: 4
Demeteries Hawkins
The young lady that waited on me was absolutely amazing and very friendly. Her smile and calmness made me feel welcome 🤗. The only reason I'm giving a low scoring is because, I made it home and got comfortable only to drive 10 minutes back in the rain to return the pizza. There weren't any ingredients on it except olives 😭.. I had ordered a supreme pizza and a Pepperoni's Italian sausage and pineapple pizza. The same young lady was friendly and helpful.
Atmosphere: 5
Food: 3
Service: 5
Sarah K
Pizza was just okay but barely even warm. I loathe DoorDash as they are generally terrible in the area and Pizza Hut farmed out my order to Door Dash. My address is NOT hard to find yet door dash person got lost. I live literally 5 min from Pizza Hut if you get caught at the light at Ranch Rd. If you catch the like it’s like 3 min but pizza took forever and had to text the driver twice and then call as they still could not find the address 🙄
Atmosphere: 1
Food: 2
Service: 1
Pam Stancil
The food was terrible I ordered honey barbeque wings and I got 2 tbs of sauce with my wings definitely not what I call barbeque wings I ordered them the first time 2 weeks ago and man it was so good but this time and the last it was horrible
Ok y’all, in case you didn’t know, Pizza Hut now has sauce options including spicy marinara as the base for your pizza and it’s incredible. We had thin extra pepperoni and it took the pizza to a whole new flavor. I can’t wait to try it an a deep dish super supreme. If you haven’t been in a while check them out. Lots of great new options to up the pizza game and the prices can’t be beat (especially these days)!
Atmosphere: 5
Food: 5
Service: 5
PETER CAO
Pizza seem to be more salty than before covid time and not as soft as before. Sometimes too much if tomato sauce cause sourness. All othe area are fine.
Atmosphere: 4
Food: 4
Service: 4
Aster Wolde
So good so far
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thanks Pizza Hut, Ultimate Chocolate Chip Cookie, Pizza with Cheese Pepperoni and Black Olives, Dinner Special Pizza
Antonio Arvizu
They are really helpful. Pizza is always hot and costumer service is awesome ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thanks Pizza Hut, Pizza with Cheese Pepperoni and Black Olives
Caballero Dl
We ordered pizzas to be delivered to my sons's party but order was never delivered and lady at front counter was rude. I would not spend a dime here and recomend to go somewhere else.
Gentleman behind the counter was very kind.
Atmosphere: 3
Food: 4
Service: 5
They suck
The one Verry large man working the night shift was very rude. I had to wait a very long time before I was even acknowledged being in the store after I kept asking for someone to come to the counter he erased his voice at me was very rude and never let me finish what I was trying to say when I tried explaining to him what order I was there to pick up snatch the food I had in my hands out of my hands yelled at me overall was a very bad experience. This is my third time having a terrible experience at this restaurant. All the other locations nearby are great great I love the Wylie location the Plano and the Murphy location always a great experience. The sax one is always very rude very confrontational and never tries to help me with my order , it is gross. I have seen roaches in the lobby and they are always very rude. I would like something to be done about this because it is not the first time it is a very large white man on night shift is always rude.
Atmosphere: 1
Food: 1
Service: 1
The guy there was rude didn’t come up to the counter for like 10 minutes when I said something he had an attitude and told me to wait rudely and was asking for my name while picking up my DoorDash order when he doesn’t need it and tried to snatch the food away from me
Atmosphere: 1
Service: 1
Do not order any products from this location, unclean and the service and food is horrible. Contacting Pizza Hut Corporate. When comforted about the order the manager was rude and unprofessional. Never again.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Wanted extra cheese on my cheese breadsticks and would pay extra. Was told “no” because there was no button for extra cheese. I just ordered the same thing 5 days prior at the same location and no issues. Blame was put on GM from the employee at the register.
Atmosphere: 1
Food: 1
Service: 1
Small space but you can drive through and collect your pizza
Atmosphere: 4
Food: 4
Service: 4
The young lady that waited on me was absolutely amazing and very friendly. Her smile and calmness made me feel welcome 🤗. The only reason I'm giving a low scoring is because, I made it home and got comfortable only to drive 10 minutes back in the rain to return the pizza. There weren't any ingredients on it except olives 😭.. I had ordered a supreme pizza and a Pepperoni's Italian sausage and pineapple pizza. The same young lady was friendly and helpful.
Atmosphere: 5
Food: 3
Service: 5
Pizza was just okay but barely even warm. I loathe DoorDash as they are generally terrible in the area and Pizza Hut farmed out my order to Door Dash. My address is NOT hard to find yet door dash person got lost. I live literally 5 min from Pizza Hut if you get caught at the light at Ranch Rd. If you catch the like it’s like 3 min but pizza took forever and had to text the driver twice and then call as they still could not find the address 🙄
Atmosphere: 1
Food: 2
Service: 1
The food was terrible I ordered honey barbeque wings and I got 2 tbs of sauce with my wings definitely not what I call barbeque wings I ordered them the first time 2 weeks ago and man it was so good but this time and the last it was horrible
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Sticks
Restaurantji Recommends
Ok y’all, in case you didn’t know, Pizza Hut now has sauce options including spicy marinara as the base for your pizza and it’s incredible. We had thin extra pepperoni and it took the pizza to a whole new flavor. I can’t wait to try it an a deep dish super supreme. If you haven’t been in a while check them out. Lots of great new options to up the pizza game and the prices can’t be beat (especially these days)!
Atmosphere: 5
Food: 5
Service: 5
Pizza seem to be more salty than before covid time and not as soft as before. Sometimes too much if tomato sauce cause sourness. All othe area are fine.
Atmosphere: 4
Food: 4
Service: 4
So good so far
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thanks Pizza Hut, Ultimate Chocolate Chip Cookie, Pizza with Cheese Pepperoni and Black Olives, Dinner Special Pizza
They are really helpful. Pizza is always hot and costumer service is awesome ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thanks Pizza Hut, Pizza with Cheese Pepperoni and Black Olives
We ordered pizzas to be delivered to my sons's party but order was never delivered and lady at front counter was rude. I would not spend a dime here and recomend to go somewhere else.
Loading...