Ordered foot long sandwich with bread: Hearty Multigrain (400cal) but received bread: Italian herbs and cheese (500cal). Didn't understand why I didn't receive what I ordered.
Food: 3
Service: 3
Becky Tinney
The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.
Atmosphere: 4
Food: 5
Service: 1
Kathy Clark
I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons. This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate… I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate. As consumers we have many options to choose from. BEWARE of this location in Sachse- I recommend going elsewhere- Where staff are welcoming and appreciate ALL customers business/purchase.
Atmosphere: 3
Food: 4
Service: 2
Sean Couch1
Great place for a quick meal
Atmosphere: 5
Food: 5
Service: 5
Bridget F
Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.
Atmosphere: 1
Food: 1
Service: 1
PRITESH PATEL
Online order is not working well. Everytime I order online, they are not making sandwich the way I order. Always missing something or not including all the items mention in the order. They are reding the printed order.
Atmosphere: 1
Food: 1
Service: 1
Edward Moore
I ordered using the app. The sandwiches were great but were missing the bacon and cheese. Hopefully I’ll have better luck next time.
Atmosphere: 4
Food: 4
Service: 4
Arvind Mahi
Food was great.. Andrew Rollins was great..I really recommend this place
Atmosphere: 5
Food: 5
Service: 5
Loan Pham
if i could give 0 stars i would. the service here is extremely bad. the attitude towards customers is extremely bad, unpleasant. this lady working has a very bad attitude towards customers. i never come back here
Atmosphere: 1
Food: 3
Service: 1
Summer
Got three sandwiches through the app on evening of 7/3/25 and a lady was working by herself that did phenomenal- better than some other Subways that are fully staffed. Happy customer!
4/3/2025 At around 11:30 AM after my early morning shift servicing my own customers, I thought I’d stop by for lunch and pick up some sandwiches for my disabled mother and I. This is the worst interaction I have had at a subway in my entire life, and I have lived in the area for over 20 years now.
When I walked in the store someone was just leaving with their pickup order, and it was just me and the Hispanic employee with a lazy-eye alone in the store for several minutes. For the majority of this interaction actually.
I ordered two footlongs and said I wanted both the breads to be Italian herb, it’s important that I missed the cheese part because apparently if you don’t say ‘cheese’ you just get plain Italian bread. Anyway, the employee, whose named I believe starts with an ‘S’, began putting meatballs on the plain Italian and I told him I ordered the Italian herb. HE told ME, that I had only said Italian, I corrected him and told him I said ‘Italian herb’. He argued with me for several minutes over what bread type I said. And then, he argued with me more because “well I already put the meatballs on this bread”, OK? Fix your mistake please??? Fed up and overstimulated, I said something pretty nasty. Some may consider it a threat under the current administration. My father himself is permanently barred so…anyway the point is it shut him up, and he corrected his mistake, especially so when other customers began arriving.
I am appalled and disgusted by the way I was treated (And surprised by what I said cuz damn). If I had so shamelessly argued with, and disrespected my customers like that, I would have been fired.
Kid-friendliness: Rude employees
Wheelchair accessibility: Barely
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fiery Meatball, Cold Cut Combo, The Hotshot Italiano
Aaron Kolega
I went into the store to redeem a reward that was in my app. I was having issues and asked the employee for help. He told me in a very unfriendly way that I need to do it in the app. I wasn't too happy with his attitude towards me but I went back to my app and continued trying to order my reward. For whatever reason the app was not working so I asked the employee again. He again told me in an unfriendly manner that I need to do it and he can't help me. Meanwhile, there were no customers in the store to take up his time so he could have easily spent some time with me. I could understand if they were busy. Anyway, I just left the store in disgust. Apparently they didn't want my business.
Sha'Ron Pickett
Tonight 3/15/25, I made it to subway @ 9:48pm right b4 closing. The female closer looked at us as if we were disturbing her from leaving. She didn't listen to what we wanted and kept repeating "WHAT" because she wasn't listening and too busy trying to make a order on the side for a co-worker who entered the store after us. She has a rude demeanor and no customer service, kept looking over at her co-working rolling her eyes while not correctly fixing our order or answering our questions!
Atmosphere: 1
Food: 4
Service: 1
Kat
This place is horrible. I ordered a footlong sandwich and when checking out, he refused to take my gift card, I received for Christmas, stating we don’t take these. He then sent my receipt to my phone, which I never received. The next morning, checked my account and he had charged me twice. This place has very poor service, will never return.
Atmosphere: 1
Food: 2
Service: 1
Shaukat Patel
Worst subway I have seen in my life. Rude staff. Loud latino music. PARKING IS BIGGEST PRBLEM. Manager should look this matter seriously.
Ordered foot long sandwich with bread: Hearty Multigrain (400cal) but received bread: Italian herbs and cheese (500cal). Didn't understand why I didn't receive what I ordered.
Food: 3
Service: 3
The food is fine. I've never had poor quality food but the customer service is HORRIBLE! They could not care less about the customer experience and act like you're an annoying inconvenience. I've given so many chances but I'm about to drive to a further location just to stop supporting this location.
Atmosphere: 4
Food: 5
Service: 1
I have frequented Sachse Subway on 5250 Texas Hwy. 78 often. Today I ordered 2 footlong Tuna on flatbread. There were two Hispanic ladies that were not very welcoming like other employees have been. When I went to pay, I presented a gift certificate I printed from my credit card rewards, I was told they do NOT accept printed coupons.
This was NOT a coupon, it was a gift certificate!! Both ladies protested accepting my gift certificate…
I went ahead and paid for my order, but I should have declined paying and walk out and go to another Subway location that WILL accept my gift certificate.
As consumers we have many options to choose from.
BEWARE of this location in Sachse-
I recommend going elsewhere-
Where staff are welcoming and appreciate ALL customers business/purchase.
Atmosphere: 3
Food: 4
Service: 2
Great place for a quick meal
Atmosphere: 5
Food: 5
Service: 5
Made both my online sandwich orders incorrect. Went back in to have it corrected and the boy who was working was mad that he had to redo his own error. Was throwing stuff around, didnt even bother having him fix the other one. Such horrible customer service. With all these terrible reviews, store owner should do better and hire better people. Will shut down eventually when you've lost all your customers.
Atmosphere: 1
Food: 1
Service: 1
Online order is not working well. Everytime I order online, they are not making sandwich the way I order. Always missing something or not including all the items mention in the order. They are reding the printed order.
Atmosphere: 1
Food: 1
Service: 1
I ordered using the app. The sandwiches were great but were missing the bacon and cheese. Hopefully I’ll have better luck next time.
Atmosphere: 4
Food: 4
Service: 4
Food was great.. Andrew Rollins was great..I really recommend this place
Atmosphere: 5
Food: 5
Service: 5
if i could give 0 stars i would. the service here is extremely bad. the attitude towards customers is extremely bad, unpleasant. this lady working has a very bad attitude towards customers. i never come back here
Atmosphere: 1
Food: 3
Service: 1
Got three sandwiches through the app on evening of 7/3/25 and a lady was working by herself that did phenomenal- better than some other Subways that are fully staffed. Happy customer!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
4/3/2025
At around 11:30 AM after my early morning shift servicing my own customers, I thought I’d stop by for lunch and pick up some sandwiches for my disabled mother and I. This is the worst interaction I have had at a subway in my entire life, and I have lived in the area for over 20 years now.
When I walked in the store someone was just leaving with their pickup order, and it was just me and the Hispanic employee with a lazy-eye alone in the store for several minutes. For the majority of this interaction actually.
I ordered two footlongs and said I wanted both the breads to be Italian herb, it’s important that I missed the cheese part because apparently if you don’t say ‘cheese’ you just get plain Italian bread. Anyway, the employee, whose named I believe starts with an ‘S’, began putting meatballs on the plain Italian and I told him I ordered the Italian herb. HE told ME, that I had only said Italian, I corrected him and told him I said ‘Italian herb’. He argued with me for several minutes over what bread type I said. And then, he argued with me more because “well I already put the meatballs on this bread”, OK? Fix your mistake please??? Fed up and overstimulated, I said something pretty nasty. Some may consider it a threat under the current administration. My father himself is permanently barred so…anyway the point is it shut him up, and he corrected his mistake, especially so when other customers began arriving.
I am appalled and disgusted by the way I was treated (And surprised by what I said cuz damn). If I had so shamelessly argued with, and disrespected my customers like that, I would have been fired.
Kid-friendliness: Rude employees
Wheelchair accessibility: Barely
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fiery Meatball, Cold Cut Combo, The Hotshot Italiano
I went into the store to redeem a reward that was in my app. I was having issues and asked the employee for help. He told me in a very unfriendly way that I need to do it in the app. I wasn't too happy with his attitude towards me but I went back to my app and continued trying to order my reward. For whatever reason the app was not working so I asked the employee again. He again told me in an unfriendly manner that I need to do it and he can't help me. Meanwhile, there were no customers in the store to take up his time so he could have easily spent some time with me. I could understand if they were busy. Anyway, I just left the store in disgust. Apparently they didn't want my business.
Tonight 3/15/25, I made it to subway @ 9:48pm right b4 closing. The female closer looked at us as if we were disturbing her from leaving. She didn't listen to what we wanted and kept repeating "WHAT" because she wasn't listening and too busy trying to make a order on the side for a co-worker who entered the store after us. She has a rude demeanor and no customer service, kept looking over at her co-working rolling her eyes while not correctly fixing our order or answering our questions!
Atmosphere: 1
Food: 4
Service: 1
This place is horrible. I ordered a footlong sandwich and when checking out, he refused to take my gift card, I received for Christmas, stating we don’t take these. He then sent my receipt to my phone, which I never received. The next morning, checked my account and he had charged me twice.
This place has very poor service, will never return.
Atmosphere: 1
Food: 2
Service: 1
Worst subway I have seen in my life. Rude staff. Loud latino music. PARKING IS BIGGEST PRBLEM.
Manager should look this matter seriously.
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