Whataburger

5060 S State Hwy 78, Sachse
(972) 675-4524

Recent Reviews

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James Bailey

They kept my 2 pennies I would rather you round down in my favor I’ll try some place else see what they do

Atmosphere: 4

Food: 4

Service: 4

Janae Gilligan

Our food was literal ice. Our fries were soggier than limp noodles. Our chicken was nothing but fat, tendons, and under cooked.
To then call the manager and she flat calls me, the customer, a liar??? I am not one to ever call and complain or leave nasty reviews but for a manager to straight call a customer a liar when I have no reason to lie.. do better.
This location will never see me again and will steer any and all away. I'Il drive the extra distance now to go to a different location

Atmosphere: 1

Food: 1

Service: 1

David Wolf

10:15 pm 12/30/25

I had a very disappointing drive-through experience at this Whataburger. I sat at the ordering speaker for at least two minutes before anyone came on to greet , I started to think yall were closed. The female employee taking orders was extremely difficult to understand, communicated poorly through the speaker, and came across as unintelligible, disrespectful and disengaged. This young woman said that I could not get the option I wanted without onions and encouraged me to go with a different selection. She failed to provide the total for my order or clear direction on which window to pull up to, which made the interaction frustrating and unprofessional.

On a positive note, the young gentleman at the second window who handled payment and handed us our food was courteous, helpful, and a pleasure to interact with.

While the food and drinks themselves were delicious, the initial customer service experience was poor enough that it left me unimpressed and hesitant to return. The front-end communication and attitude at the drive-through need serious improvement.

Atmosphere: 1

Food: 5

Service: 1

Lynn Watkins

Had to go in and get fresh fries , but they got it fixed

Food: 5

Service: 4

Jimmy Hitt

Order was missing part of order. Went back and they were rude.

Atmosphere: 4

Food: 4

Service: 1

Kevin Wilson

I went through the drive through and had my food pretty quickly. I got a double meat Whataburger for my co worker and a double meat Jr for me, both burgers were outstanding. The drive thru host was so pleasant and friendly, much appreciated as I travel for work and a friendly face is so great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Onion Rings, French Fries, Breakfast Sandwich

Hunter Shaw

Holy cow they take so long and don’t even get the order right

Atmosphere: 3

Food: 3

Service: 1

Taylor Johnson

They are slow when there are plenty of workers to go around did an online order went to pick it up and took forvevr to get someone to help me was given the wrong order first then finnaly got mine looked at it and my burger had no sauce when the recipe said it was supposed to have buffalo sauce on it told them and the lady said well I didn't make it and I said I didnt ask that I just need it fixed the rolled her eyes and walked away finnsly got someone else to talk to me and I was given a side of buffalo sauce its a fast food restaurant and most of then are grown adults they should know how to do their job its not like its a hard job i worked in the food industry from 15-18 and never once had problems and I was kid!

Atmosphere: 1

Food: 1

Service: 1

Sally Odenwald

I had a large order and when they saw I was by myself they carefully packed the food and drinks in an extra large, heavy duty Whataburger bag. Super helpful!
Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Robbie Bunch

I just waited behind ONE car for almost 30 mins and the food was stale and tasteless so no i will not be back, this is second time of exact same experience

Atmosphere: 1

Food: 1

Service: 1

Leonardo Gavião

Great value

Atmosphere: 5

Food: 5

Service: 5

Katy Reeves (mnkfarm)

Quick easy curbside pickup of our favs. Good fries and whataburgers!

Food: 5

Jennifer J.

Wonderful service. Bryce in the drive thru is great, so friendly and helpful and genuine. Really smooth process .

Atmosphere: 5

Food: 5

Service: 5

Mary Nguyen

Drive through line is slow at peak times. The clean on the inside of you eat in. Sweet and spicy burger is my go to. Spicy ketchup is hit or miss at drive through. Sometimes don’t give you enough.

Atmosphere: 4

Food: 4

Service: 4

Natalie

I ordered through drive thru and took them 20 minutes to bring my food out. When they did bring it out, it was missing part of my order. I went inside to get the rest of my food and the manager (I’m guessing because she had the manager outfit on) was so rude and didn’t listen to anything I was saying. She snatched my bag of food out of my hand and gave me another order, which was not my order and was just sitting out. I then told her it was not my order and that I just wanted the rest of MY order. She did not apologize and was very dismissive. 0/10

Atmosphere: 1

Food: 4

Service: 1

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