I visited this location today as it is my regular location I visit multiple times each month. I always order the same thing. Today I was ordering my normal burrito bowl with double protein. I ask for more cheese. She puts some cheese I ask for more please. She proceeds to tell me if she adds more cheese she has to charge me. So I ask how much is “extra cheese” because I never have to pay extra for extra cheese not even on the App! None of your employees could tell me what extra cheese costs! I know this is pure nonsense. I pay for double protein which has a clear cost. If your staff is trained to just simply be stingy and lie about something having an extra cost when it doesn’t just to avoid bigger portion of a topping that doesn’t actually have extra charge then own it. I have heard of this happening at other Chipotles but now I’ve experienced it myself today. You guys have just lost a good customer over this experience.
toki khondaker
**Racial Discrimination at This Chipotle Location – Consistently Poor Service and Unequal Portions**
I’ve been to this Chipotle multiple times, but tonight was the breaking point. My wife and I both ordered the chicken bowl, and the difference in portion size was staggering. My bowl was barely filled with chicken, while my wife’s bowl was overflowing. When I got home, I weighed the bowls—mine was 791g, hers was 1149g. That’s a huge discrepancy, and this isn’t the first time it’s happened at this location. The uneven portions and lack of care are incredibly frustrating, but it feels like there may be something more to it—like racial discrimination. We shouldn't have to worry about being treated unfairly based on race, especially at a chain like Chipotle. This has been an ongoing issue here, and it’s time they address it. I won’t be returning until something changes.
Atmosphere: 3
Food: 1
Service: 1
Samantha Vaughn
Drive through customer service is consistently poor. I waited there 10 minutes before anyone acknowledged me, even though my food was ready. Two girls were directly inside and could clearly see me. One was at least making orders while she ignored me, but the other was taking selfies. What are we doing
Atmosphere: 1
Food: 4
Service: 1
Cn Dub
Always fresh and great service wonderful team here!
Atmosphere: 5
Food: 5
Service: 5
Jessie Perkins
Loved the brisket
Atmosphere: 4
Food: 5
Service: 4
Hector Barrios
Totally disappointed my last two visits. The service is not there. Somebody need to take an action in this place. No, I can’t wave for five guys to open next week.
Atmosphere: 1
Food: 1
Service: 1
Tina Black
Just ordered two bowls through the app. When we got home discovered each bowl was less than half of the normal serving. One bowl should have had extra corn and it had about a tablespoon of corn. Ultimately spending $23 for the equivalent of 1 bowl is ridiculous.
Food: 1
Service: 1
Alex Renaud
The new brisket is really good. Good portion sizes at this location
This place has the worst customer service on the planet! The restaurant is a mess and never clean no matter what time of day you visit. The drink machine barely works and they have had problems with the ice machine not working for far too long. Most of their employees don't last long here and they give you barely a full spoon of each choice you get with your meal. You have to pay for a double portion if you want more than what they are willing to spoon in your bowl or inside your burrito. THIS PLACE STAYS OPEN, BUT I DON'T KNOW HOW OR WHY!!! TERRIBLE!!!
Atmosphere: 1
Food: 1
Service: 1
manish shrestha
The food is good, but the portions are small. There isn't a lot of meat and that's not a good thing. Every time I come to Chipotle and get a bowl there's usually only a few pieces of meat in my bowl which is not fair for the price I pay just for 2 people. Food is good and everything but the portions are not good enough for the price I pay.
Disgusting guacamole & dried out meat, unless you want food poisoning, I would avoid this place. They really need to manage this location better.
Atmosphere: 1
Food: 1
Service: 1
Haley Ruble
The girl helping make the bowls with purple hair! Wow! Exceptional customer service and made the food with a smile! Very personable and kind. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Lacey Jackson
This place could be better. The workers are rushing which makes the food sloppy. The prices are high but it would be worth it if the workers slowed down and cared about the customers orders.
I visited this location today as it is my regular location I visit multiple times each month. I always order the same thing. Today I was ordering my normal burrito bowl with double protein. I ask for more cheese. She puts some cheese I ask for more please. She proceeds to tell me if she adds more cheese she has to charge me. So I ask how much is “extra cheese” because I never have to pay extra for extra cheese not even on the App! None of your employees could tell me what extra cheese costs! I know this is pure nonsense. I pay for double protein which has a clear cost. If your staff is trained to just simply be stingy and lie about something having an extra cost when it doesn’t just to avoid bigger portion of a topping that doesn’t actually have extra charge then own it. I have heard of this happening at other Chipotles but now I’ve experienced it myself today. You guys have just lost a good customer over this experience.
**Racial Discrimination at This Chipotle Location – Consistently Poor Service and Unequal Portions**
I’ve been to this Chipotle multiple times, but tonight was the breaking point. My wife and I both ordered the chicken bowl, and the difference in portion size was staggering. My bowl was barely filled with chicken, while my wife’s bowl was overflowing. When I got home, I weighed the bowls—mine was 791g, hers was 1149g. That’s a huge discrepancy, and this isn’t the first time it’s happened at this location. The uneven portions and lack of care are incredibly frustrating, but it feels like there may be something more to it—like racial discrimination. We shouldn't have to worry about being treated unfairly based on race, especially at a chain like Chipotle. This has been an ongoing issue here, and it’s time they address it. I won’t be returning until something changes.
Atmosphere: 3
Food: 1
Service: 1
Drive through customer service is consistently poor. I waited there 10 minutes before anyone acknowledged me, even though my food was ready. Two girls were directly inside and could clearly see me. One was at least making orders while she ignored me, but the other was taking selfies. What are we doing
Atmosphere: 1
Food: 4
Service: 1
Always fresh and great service wonderful team here!
Atmosphere: 5
Food: 5
Service: 5
Loved the brisket
Atmosphere: 4
Food: 5
Service: 4
Totally disappointed my last two visits. The service is not there. Somebody need to take an action in this place.
No, I can’t wave for five guys to open next week.
Atmosphere: 1
Food: 1
Service: 1
Just ordered two bowls through the app. When we got home discovered each bowl was less than half of the normal serving. One bowl should have had extra corn and it had about a tablespoon of corn. Ultimately spending $23 for the equivalent of 1 bowl is ridiculous.
Food: 1
Service: 1
The new brisket is really good. Good portion sizes at this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tacos, Burrito Bowl, Burrito, Tacos, Chips
This place has the worst customer service on the planet! The restaurant is a mess and never clean no matter what time of day you visit. The drink machine barely works and they have had problems with the ice machine not working for far too long. Most of their employees don't last long here and they give you barely a full spoon of each choice you get with your meal. You have to pay for a double portion if you want more than what they are willing to spoon in your bowl or inside your burrito. THIS PLACE STAYS OPEN, BUT I DON'T KNOW HOW OR WHY!!! TERRIBLE!!!
Atmosphere: 1
Food: 1
Service: 1
The food is good, but the portions are small. There isn't a lot of meat and that's not a good thing. Every time I come to Chipotle and get a bowl there's usually only a few pieces of meat in my bowl which is not fair for the price I pay just for 2 people. Food is good and everything but the portions are not good enough for the price I pay.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Bad time management skills. Get better guys.
Atmosphere: 1
Food: 5
Service: 1
Very clean and good service
Atmosphere: 5
Food: 5
Service: 5
Disgusting guacamole & dried out meat, unless you want food poisoning, I would avoid this place. They really need to manage this location better.
Atmosphere: 1
Food: 1
Service: 1
The girl helping make the bowls with purple hair! Wow! Exceptional customer service and made the food with a smile! Very personable and kind. Will be back!
Atmosphere: 5
Food: 5
Service: 5
This place could be better. The workers are rushing which makes the food sloppy. The prices are high but it would be worth it if the workers slowed down and cared about the customers orders.
Vegetarian options: Veggies and lots of sides
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Tacos, Salad, Chips
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