I placed an online pickup order and arrived at the restaurant, only to find an empty lobby. Despite the open counter that allowed the staff to clearly see me waiting, no one came out to assist me. I waited for a considerable time, hoping someone would process my payment and hand me my order, but I was completely ignored.Frustrated and disappointed, I eventually left without my order and spent my money at another establishment down the street. The lack of attention and poor customer service was unacceptable.I cannot recommend this place based on my experience. Management needs to address these issues and ensure that customers placing online orders are attended to promptly, especially when the staff can plainly see them waiting.
Service: 1
Carlos Martinez
Good pizza
Atmosphere: 4
Food: 4
Service: 4
Brady Pyle
Went to go pick up the pizza lobby was full of pissed off customers because they are working slow. We canceled our order and went to Mr.
Atmosphere: 1
Food: 1
Service: 1
Kristi Landon
Placed an online order. Delivery time 23-33 minutes. Pizza was ready within 13 minutes of order. Sat in quality control for over 30 minutes. Delivered over an hour later, cold, half sliced and minimal toppings. Tried calling store and sat on hold for a total of 50 minutes with no answer. Selected order option at one point and it's not even someone in the store but in what sounded like a call center in India. Tried option online with order issue and all that was offered was a current coupon or A free pizza. Guess I will dispute the bank charge since they have zero customer service.
Food: 1
Service: 1
LaShaunda Johnson
Love a thin crispy crust from
Atmosphere: 3
Food: 5
Service: 5
P Rod
Driver didn't have change for a $50 which is ridiculous given the fact I used to deliver for dominos & I would alway have enough change w/ me & this is the first time this happened to me. I guess Im gonna have to find another way to get my food.
Atmosphere: 1
Food: 1
Service: 1
L Cxb
We order a pizza from here maybe once a month. I ordered online during the week and there was no problem with the order. It was ready when promised and the man covering the kitchen and the counter was prompt and cheerful. The one star is for the pizza and garlic knots. I know there a pizza places that have a better pie than Dominos. The one star is for the crazy amount of grease on the pie and garlic knots. I've had fried chicken that wasn't this greasy!
Atmosphere: 5
Food: 1
Service: 5
Steven Berry
Took them 10 mins maybe 15 to get my food to me, I automatically knew something was wrong. When the food got here the sandwich was hot.. the pizza looked like it had sat out and they just threw my toppings on it and reheated.. it was burnt in some places and cold in others. Just confirmed they didn’t want to make my food fresh. Emailed customer service.. surprise surprise no answer back..all good.. it’s not just this location other locations suck too.. order from a place who is gonna actually give a damn.
Food: 1
Service: 1
Jaime Campos
Estimated delivery time 30-45min, toom over an hour and 15min to arrive and when it finally did it was barely warm. I called at the hour mark and the young lady on the phone said "you should get it soon" no actual status ir anything... tracker said quality check 7:37pm, arrived around 8:25pm, almost an hour just sitting there. Never ordering from this location, its horrible, just pick up from North Tarrant Parkway location.
Delivery suck pizza was all over, like someone shook up the box.
8710snd
I’d give ZERO stars if I could. This is how my pizza was delivered. I called and they said they could only credit back to my account…and they lied about that too. Horrible service!
B T
Normally, when you mess up, there is some kind of apology? All three of my take out pizzas were not correct, and they didn't make my side item, and had to wait an extra 30 minutes after the order was marked, "done" on the app and board. None of the employees seemed interested in anykind of apology, or even acknowledging they did anything wrong.
Lara Smith
I wouldn't even give it a star. The managers are a joke. I was upset it's on the wall 20% of discount of any order. He comes back saying it's only online. I stood their looking for it online that was a lie. So as the manager he doesn't know what Dominos is promoting. I went to the store to order and pick .pizza so it's not like I was asking them to deliver. He's customer service skills were completely awful I'm never going back to this store.
I placed an online pickup order and arrived at the restaurant, only to find an empty lobby. Despite the open counter that allowed the staff to clearly see me waiting, no one came out to assist me. I waited for a considerable time, hoping someone would process my payment and hand me my order, but I was completely ignored.Frustrated and disappointed, I eventually left without my order and spent my money at another establishment down the street. The lack of attention and poor customer service was unacceptable.I cannot recommend this place based on my experience. Management needs to address these issues and ensure that customers placing online orders are attended to promptly, especially when the staff can plainly see them waiting.
Service: 1
Good pizza
Atmosphere: 4
Food: 4
Service: 4
Went to go pick up the pizza lobby was full of pissed off customers because they are working slow. We canceled our order and went to Mr.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order. Delivery time 23-33 minutes. Pizza was ready within 13 minutes of order. Sat in quality control for over 30 minutes. Delivered over an hour later, cold, half sliced and minimal toppings. Tried calling store and sat on hold for a total of 50 minutes with no answer. Selected order option at one point and it's not even someone in the store but in what sounded like a call center in India. Tried option online with order issue and all that was offered was a current coupon or A free pizza. Guess I will dispute the bank charge since they have zero customer service.
Food: 1
Service: 1
Love a thin crispy crust from
Atmosphere: 3
Food: 5
Service: 5
Driver didn't have change for a $50 which is ridiculous given the fact I used to deliver for dominos & I would alway have enough change w/ me & this is the first time this happened to me. I guess Im gonna have to find another way to get my food.
Atmosphere: 1
Food: 1
Service: 1
We order a pizza from here maybe once a month. I ordered online during the week and there was no problem with the order. It was ready when promised and the man covering the kitchen and the counter was prompt and cheerful. The one star is for the pizza and garlic knots. I know there a pizza places that have a better pie than Dominos. The one star is for the crazy amount of grease on the pie and garlic knots. I've had fried chicken that wasn't this greasy!
Atmosphere: 5
Food: 1
Service: 5
Took them 10 mins maybe 15 to get my food to me, I automatically knew something was wrong. When the food got here the sandwich was hot.. the pizza looked like it had sat out and they just threw my toppings on it and reheated.. it was burnt in some places and cold in others. Just confirmed they didn’t want to make my food fresh. Emailed customer service.. surprise surprise no answer back..all good.. it’s not just this location other locations suck too.. order from a place who is gonna actually give a damn.
Food: 1
Service: 1
Estimated delivery time 30-45min, toom over an hour and 15min to arrive and when it finally did it was barely warm. I called at the hour mark and the young lady on the phone said "you should get it soon" no actual status ir anything... tracker said quality check 7:37pm, arrived around 8:25pm, almost an hour just sitting there. Never ordering from this location, its horrible, just pick up from North Tarrant Parkway location.
Food: 1
Service: 1
I am happy with my carryout order.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees are very nice
Delivery suck pizza was all over, like someone shook up the box.
I’d give ZERO stars if I could. This is how my pizza was delivered. I called and they said they could only credit back to my account…and they lied about that too. Horrible service!
Normally, when you mess up, there is some kind of apology? All three of my take out pizzas were not correct, and they didn't make my side item, and had to wait an extra 30 minutes after the order was marked, "done" on the app and board. None of the employees seemed interested in anykind of apology, or even acknowledging they did anything wrong.
I wouldn't even give it a star. The managers are a joke. I was upset it's on the wall 20% of discount of any order. He comes back saying it's only online. I stood their looking for it online that was a lie. So as the manager he doesn't know what Dominos is promoting. I went to the store to order and pick .pizza so it's not like I was asking them to deliver. He's customer service skills were completely awful I'm never going back to this store.