Upon entry I was not greeted so I spoke to the staff and they just stared at me as if they were mute or deaf. 10 people standing around and no one heard me. I received my food and it appeared to be undercooked chicken, after asking them several times to correct my order, I just took the food as is and put it in my air fryer at home. Unfortunately, this location has declined within the last 3 years and I don’t plan on returning to this location. The reviews warned me but I wanted to experience it for myself. **PLEASE CONSIDER THE REVIEWS, before you place an order here, drive the few extra miles to another location, customers are accurately describing this location and the staff’s lack of attention to customers, poor atmosphere and undesirable food. This restaurant is a RED FLAG 🚩 and perhaps it could improve with new management but as of right now If I could give no stars I would!!!
Atmosphere: 1
Food: 1
Service: 1
Cyndi Jablonski
Ordered 10 wing combo, first of all, I did not get my 32 oz coke. Second, the fries were cold, just in a paper basket thrown on top of the wings. The wings were semi warm, dry with minimal sauce. They are just orange tinted. The delivery person DID NOT follow instructions, I asked to ring doorbell and hand it to me - he did not, just got message that it was delivered. I tried to call and no answer, I sent the chat message. Wayyyyyyy later he said there wasnt a drink on the order and receipt clearly shows it was. I sent a picture and no response. I asked what the solution is- NO RESPONSE. I do not have a way to modify the tip, as I would like to significantly reduce it. I also want the money back for my drink.
Food: 3
Service: 1
Paige Martin
Ordered a couple of 20 piece boneless combos with 7 different types of wings, 3 different sauces, and 2 added sides. Food was 100% correct and ready on time. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Carmella Franco
Q was amazing helped us a lot and made our experience at Wingstop great.
Atmosphere: 5
Food: 5
Service: 5
Kranthi Ala
Don’t order wingstop sandwiches last night using grubhub it’s too hard to eat both bread and chicken . very disappointed ☹️ throwed in dustbin waste of money $30 totally garbage food . It stinks 😷 please refund my money if possible
Jovonzz Sanchez
Great food as always. And wonderful service!!
Atmosphere: 5
Food: 5
Service: 5
Alan Estrada
I always order my food there, sometimes I get the whole order or sometimes it's missing or not, that's what I ask for
Nicey neal
I placed an order for delivery. I received an update from the delivery driver saying that the order would be over an hour late. Called the location. They kept just saying they had been backed up and that there was a wait. Eventually I just asked them to cancel the other. Then they went on to say that it would be refunded back to me after 5-7 business days. The manager did not get on the phone. I wouldn’t order anything from this location again.
Atmosphere: 1
Food: 1
Service: 1
Bradley Drake
So sad manager name Jasmine i had an order today for delivery i called and asked her if she can have my wings extra well done she refused my service and after I told her I would address this with corporate she threatened me about canceling my order and cursed me out and hung up the phone in my face and got scared to answer the phone back when I called back so disrespectful and rude sad as hell as a manager and unprofessional its always our color that try to be so wanna be professional but always loose customers like me because of issues like this
Atmosphere: 1
Food: 1
Service: 1
alicia leffall
We have attempted giving this particular Wingstop a chance multiple times. We order pretty big orders for our teammates ranging anywhere from $130-$400. EVERYTIME they are rude, the food is wrong, they do not take accountability for the mistake, they treat you like they are doing you a favor. My team LOVES Wingstop but I avoid doing business with them due to the lack of professionalism, the consistency issues with the food and terrible customer service. Will no longer order from here.
I called this store and placed an order for a 10-piece boneless wings, but when I picked it up and brought it home, it turned out to be bone-in. I called the store right away to let them know they messed up my order, and the person on the phone started raising their voice, saying, “So YOU called in and YOU picked up and now YOU are telling me it was not the right order?”
I’m honestly confused. Am I supposed to open the box right at the counter just to make sure the staff did their job correctly? The receipt on the package only shows my name and order number. Isn’t that enough?
Then, instead of apologizing, she raised her voice again and asked, “Do you want a $10 credit or not?” and hung up on me before I could even respond. Completely unacceptable.
The attitude, lack of accountability, and sheer rudeness were unbelievable. If this is how they treat paying customers, I’m done. Awful customer service. I will NEVER order from this location again and strongly advise others to stay away.
Atmosphere: 1
Food: 1
Service: 1
Jessica Torres
I wish I remembered the lady’s name but she did speak Spanish and seemed to either be a manager or team lead of some sort.. anyways her customer service was top tier. We had a big dine in family order and her and the cashier (man with long hair/glasses) was very kind and attentive. They were quick and were able to provide us with whatever we needed. We are a large family and so it was great to know she was on top of it. I give five stars except for the atmosphere, there was water by the ice machine that went from one side of wall to almost the other and there was a lack of napkins available. A little bit more cleaning up and tidying up would make this place more pleasant. Customers who walked in to fill their drinks would instantly have a look on their face and try to avoid stepping in it. But other than that the staff the night of 10/8 were amazing!
Atmosphere: 3
Food: 5
Service: 5
MTproductions
I placed an order for pick up and when I got there my order was wrong. They saw the mistake and remade the order but when I got home the food was overcooked and overly salted by a mile. I called the store manager Jasmine and she was extremely nice. She went back through and is going to issue a refund for the food. I have used this store many many times and I had never had an issue before. Thank you to Jasmine for helping with the situation.
Atmosphere: 5
Food: 2
Service: 4
Joe Martinez
Dine in was great. Customer service is always on point. Facility is good to go.
Upon entry I was not greeted so I spoke to the staff and they just stared at me as if they were mute or deaf. 10 people standing around and no one heard me. I received my food and it appeared to be undercooked chicken, after asking them several times to correct my order, I just took the food as is and put it in my air fryer at home. Unfortunately, this location has declined within the last 3 years and I don’t plan on returning to this location. The reviews warned me but I wanted to experience it for myself. **PLEASE CONSIDER THE REVIEWS, before you place an order here, drive the few extra miles to another location, customers are accurately describing this location and the staff’s lack of attention to customers, poor atmosphere and undesirable food. This restaurant is a RED FLAG 🚩 and perhaps it could improve with new management but as of right now If I could give no stars I would!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered 10 wing combo, first of all, I did not get my 32 oz coke. Second, the fries were cold, just in a paper basket thrown on top of the wings. The wings were semi warm, dry with minimal sauce. They are just orange tinted. The delivery person DID NOT follow instructions, I asked to ring doorbell and hand it to me - he did not, just got message that it was delivered. I tried to call and no answer, I sent the chat message. Wayyyyyyy later he said there wasnt a drink on the order and receipt clearly shows it was. I sent a picture and no response. I asked what the solution is- NO RESPONSE. I do not have a way to modify the tip, as I would like to significantly reduce it. I also want the money back for my drink.
Food: 3
Service: 1
Ordered a couple of 20 piece boneless combos with 7 different types of wings, 3 different sauces, and 2 added sides. Food was 100% correct and ready on time. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Q was amazing helped us a lot and made our experience at Wingstop great.
Atmosphere: 5
Food: 5
Service: 5
Don’t order wingstop sandwiches last night using grubhub it’s too hard to eat both bread and chicken . very disappointed ☹️ throwed in dustbin waste of money $30 totally garbage food . It stinks 😷 please refund my money if possible
Great food as always. And wonderful service!!
Atmosphere: 5
Food: 5
Service: 5
I always order my food there, sometimes I get the whole order or sometimes it's missing or not, that's what I ask for
I placed an order for delivery. I received an update from the delivery driver saying that the order would be over an hour late. Called the location. They kept just saying they had been backed up and that there was a wait. Eventually I just asked them to cancel the other. Then they went on to say that it would be refunded back to me after 5-7 business days. The manager did not get on the phone. I wouldn’t order anything from this location again.
Atmosphere: 1
Food: 1
Service: 1
So sad manager name Jasmine i had an order today for delivery i called and asked her if she can have my wings extra well done she refused my service and after I told her I would address this with corporate she threatened me about canceling my order and cursed me out and hung up the phone in my face and got scared to answer the phone back when I called back so disrespectful and rude sad as hell as a manager and unprofessional its always our color that try to be so wanna be professional but always loose customers like me because of issues like this
Atmosphere: 1
Food: 1
Service: 1
We have attempted giving this particular Wingstop a chance multiple times. We order pretty big orders for our teammates ranging anywhere from $130-$400. EVERYTIME they are rude, the food is wrong, they do not take accountability for the mistake, they treat you like they are doing you a favor. My team LOVES Wingstop but I avoid doing business with them due to the lack of professionalism, the consistency issues with the food and terrible customer service. Will no longer order from here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I called this store and placed an order for a 10-piece boneless wings, but when I picked it up and brought it home, it turned out to be bone-in. I called the store right away to let them know they messed up my order, and the person on the phone started raising their voice, saying, “So YOU called in and YOU picked up and now YOU are telling me it was not the right order?”
I’m honestly confused. Am I supposed to open the box right at the counter just to make sure the staff did their job correctly? The receipt on the package only shows my name and order number. Isn’t that enough?
Then, instead of apologizing, she raised her voice again and asked, “Do you want a $10 credit or not?” and hung up on me before I could even respond. Completely unacceptable.
The attitude, lack of accountability, and sheer rudeness were unbelievable. If this is how they treat paying customers, I’m done. Awful customer service. I will NEVER order from this location again and strongly advise others to stay away.
Atmosphere: 1
Food: 1
Service: 1
I wish I remembered the lady’s name but she did speak Spanish and seemed to either be a manager or team lead of some sort.. anyways her customer service was top tier. We had a big dine in family order and her and the cashier (man with long hair/glasses) was very kind and attentive. They were quick and were able to provide us with whatever we needed. We are a large family and so it was great to know she was on top of it. I give five stars except for the atmosphere, there was water by the ice machine that went from one side of wall to almost the other and there was a lack of napkins available. A little bit more cleaning up and tidying up would make this place more pleasant. Customers who walked in to fill their drinks would instantly have a look on their face and try to avoid stepping in it. But other than that the staff the night of 10/8 were amazing!
Atmosphere: 3
Food: 5
Service: 5
I placed an order for pick up and when I got there my order was wrong. They saw the mistake and remade the order but when I got home the food was overcooked and overly salted by a mile. I called the store manager Jasmine and she was extremely nice. She went back through and is going to issue a refund for the food. I have used this store many many times and I had never had an issue before. Thank you to Jasmine for helping with the situation.
Atmosphere: 5
Food: 2
Service: 4
Dine in was great. Customer service is always on point. Facility is good to go.
Atmosphere: 5
Food: 5
Service: 5
Erica has great customer service!
Atmosphere: 5
Food: 5
Service: 5
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