Food was fine, the drive thru service though was absolutely dreadful. Made us park in the front, with nobody in line behind us (which I dislike in case missing/wrong items). When we received our order, 1 item was missing and 1 item was wrong from my order. Went inside to go get it and received (most likely) left out food because it was cold and stale. Asked for an extra sauce, lady with glasses was like âIt only comes with one.â Thatâs why I said EXTRA. Very indecent experience.
Atmosphere: 1
Food: 4
Service: 1
Norma Jaramillo
I always stop by for a cross ain't, they are always fresh and delicious. The service is always friendly.
Atmosphere: 4
Food: 5
Service: 5
Erika Cantu
Had not been to this location in a good while. Just to pay for extra, not get the extra. And to top it off when calling to address the issue Maria took forever to look into the issue and was beyond rude and unprofessional. If it was done MY WAY the first time I would not have to call. Be annoyed at your staff and self for not guaranteeing order was correct I was the only one in line noone in front. Not busy at all in store or drive thru. this order should have been perfect. I get it we are human we make mistakes but the biggest mistake Maria was you giving attitude for a mistake that was on YOU AND YOUR staff!!
Atmosphere: 1
Food: 1
Service: 1
Amanda
Food was good. We were enjoying our visit until the roaches started crawling on the wall.
Food: 5
Service: 5
Julie Silva
Every single table was dirty, including the one I sat in, one other table was occupied by customers, the one that looked like it was wiped down, was very sticky, as if the rag or towel that was used to wipe the table down was dipped in candy first. I waited about 4 minutes to order, the young lady, I believe she was the manager on duty dressed in black came out of the office on the phone. I told her about the dirty tables, either she ignored me, or didnât hear me, she went back to her office. But my fries were fresh!! I donât think Iâll be coming back to this location, was kinda disappointed.
Atmosphere: 1
Food: 4
Service: 2
Lee Romero
The service here in this establishment is terrible manager and employee playing jokes on one another just laughing away they would stare and laugh at customers again and again very unsettling when I got my food no napkins provided not even a thank you food was cold it seem it was sitting there for a while Im a very unsatisified customer will not be back to this location so just be aware of this burgerking in SanBenito and to top it off the play area was hot no Ac in there what a disappointment
It is always up and down on food but this last time, onion rings where fresh got the new whopper there selling it was hot and fresh and good ...
Atmosphere: 5
Food: 5
Service: 5
robert valadez
My fries were cold and all my burgers are cold as well the staff members were rude and did not know how to operate a restaurant . The worst part was I had to walk up to the counter and the two girls looked at me clueless as if I was the dummy. I paid full price for full bad service.I worked in fast food for over 10 years I demand a full refund on my 3 separate orders on order number 20, 23 and the last one was a kids meal for my son which he complained about it being cold too come in guys i come here all the time im calling tomorrow June 13 after 2 pm when I get if work this is Ridiculous how I need to return to the store after when I come home from work I know I wasnât the only one with a complaint and im sure I wonât be the last see you guys tomorrow for my refund
Atmosphere: 1
Food: 1
Service: 1
Sheyla
I just had a really frustrating experience picking up an online order. The young lady at the drive-through tried handing me the wrong order multiple times and still gave me an attitude about it. I figured it was just a mix-up, but while on my way home, I realized three of my items were missing â the cheese tater tots, large onion rings, and medium fries.
Iâm not going back to get my food, but come on â there are plenty of other people who go through the same thing. Itâs really disappointing when simple things that are supposed to be done right just arenât. I had just gotten off work and ordered ahead specifically to avoid delays and get home quickly, but it seems like your system either doesnât update your staff in time or is unreliable when it comes to online orders. This really threw off my evening, and I hope youâre able to look into it.
horrible don't come here
Dirty place, sodas taste bad
Atmosphere: 1
Food: 1
Service: 3
đđż
Atmosphere: 5
Food: 5
Service: 5
Food was fine, the drive thru service though was absolutely dreadful. Made us park in the front, with nobody in line behind us (which I dislike in case missing/wrong items). When we received our order, 1 item was missing and 1 item was wrong from my order. Went inside to go get it and received (most likely) left out food because it was cold and stale. Asked for an extra sauce, lady with glasses was like âIt only comes with one.â Thatâs why I said EXTRA. Very indecent experience.
Atmosphere: 1
Food: 4
Service: 1
I always stop by for a cross ain't, they are always fresh and delicious. The service is always friendly.
Atmosphere: 4
Food: 5
Service: 5
Had not been to this location in a good while. Just to pay for extra, not get the extra. And to top it off when calling to address the issue Maria took forever to look into the issue and was beyond rude and unprofessional. If it was done MY WAY the first time I would not have to call. Be annoyed at your staff and self for not guaranteeing order was correct I was the only one in line noone in front. Not busy at all in store or drive thru. this order should have been perfect. I get it we are human we make mistakes but the biggest mistake Maria was you giving attitude for a mistake that was on YOU AND YOUR staff!!
Atmosphere: 1
Food: 1
Service: 1
Food was good. We were enjoying our visit until the roaches started crawling on the wall.
Food: 5
Service: 5
Every single table was dirty, including the one I sat in, one other table was occupied by customers, the one that looked like it was wiped down, was very sticky, as if the rag or towel that was used to wipe the table down was dipped in candy first. I waited about 4 minutes to order, the young lady, I believe she was the manager on duty dressed in black came out of the office on the phone. I told her about the dirty tables, either she ignored me, or didnât hear me, she went back to her office. But my fries were fresh!! I donât think Iâll be coming back to this location, was kinda disappointed.
Atmosphere: 1
Food: 4
Service: 2
The service here in this establishment is terrible manager and employee playing jokes on one another just laughing away they would stare and laugh at customers again and again very unsettling when I got my food no napkins provided not even a thank you food was cold it seem it was sitting there for a while Im a very unsatisified customer will not be back to this location so just be aware of this burgerking in SanBenito and to top it off the play area was hot no Ac in there what a disappointment
Atmosphere: 1
Food: 1
Service: 1
Horrible service horrible management
Restaurantji Recommends
It is always up and down on food but this last time, onion rings where fresh got the new whopper there selling it was hot and fresh and good ...
Atmosphere: 5
Food: 5
Service: 5
My fries were cold and all my burgers are cold as well the staff members were rude and did not know how to operate a restaurant . The worst part was I had to walk up to the counter and the two girls looked at me clueless as if I was the dummy. I paid full price for full bad service.I worked in fast food for over 10 years I demand a full refund on my 3 separate orders on order number 20, 23 and the last one was a kids meal for my son which he complained about it being cold too come in guys i come here all the time im calling tomorrow June 13 after 2 pm when I get if work this is Ridiculous how I need to return to the store after when I come home from work I know I wasnât the only one with a complaint and im sure I wonât be the last see you guys tomorrow for my refund
Atmosphere: 1
Food: 1
Service: 1
I just had a really frustrating experience picking up an online order. The young lady at the drive-through tried handing me the wrong order multiple times and still gave me an attitude about it. I figured it was just a mix-up, but while on my way home, I realized three of my items were missing â the cheese tater tots, large onion rings, and medium fries.
Iâm not going back to get my food, but come on â there are plenty of other people who go through the same thing. Itâs really disappointing when simple things that are supposed to be done right just arenât. I had just gotten off work and ordered ahead specifically to avoid delays and get home quickly, but it seems like your system either doesnât update your staff in time or is unreliable when it comes to online orders. This really threw off my evening, and I hope youâre able to look into it.
Food: 1
Great customer service
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Loading...