Worst customer service ever! Very inconsiderate of their customers.
Service: 1
Randy Smith
Foot long coney dog!!!!!
Atmosphere: 5
Food: 5
Service: 5
Marti Roach
I went through the drive thru this morning and cheerfully greeted by Holly. Her sweet and happy demeanor was a breath of fresh air.
Service: 5
Kamiah Tarver
I used to work here and and came to order me some food and the youngest manager was rushing me to take my order but don’t talk to other customers that way I am a customer so I should be talked to as one not just cause I quit from up here the service was poor and they was yelling in headset for me to hurry up with my order and like I said I am a customer at this point there should be no reason yall talking to people that kinda way
Atmosphere: 2
Service: 1
jr59
Very slow drive thru and recent simple order filled wrong.
Georgia Sosa
Today was a very disappointing day to order from this sonic. I had to take some medication and stopped to get a unsweetened tea it was gross . Won't make that mistake again
sadi davis
i went the other day and the lady in the black shirt i assume she’s the general manager was extremely rude and rushing us. she didn’t introduce herself or tell me my total and when we got to the window i could see her rushing around so i tried to understand her frustration and stress but she was still very unkind. on the other hand the carhop was a young girl with short dark hair i didn’t get her name but she was very nice and gave a kind smile and even told us to have a good day. that’s just the attitude sonic needs right about now
Food: 4
Service: 1
Recommended dishes: Beef Hot Dog, French Fries, Dr Pepper, Chili Cheese
J. R.
I used to go here all the time, then COVID struck and it quickly became a roller coaster of different workers, and being poorly run. I live a few blocks away but I will drive all the way to Bellville now when I want to go to Sonic. Sealy is much larger than Bellville yet this sonic in Sealy closes early, and in the morning will not service the stalls--which is not even a legit Sonic policy!
Bellville Sonic has much better management I guess--they serve the stalls in the morning and they are open til midnight every night. It's insane that the Sealy one, right next to I-10 no less, is not. Just another place trashed by COVID economic policies that never recovered.
And there are good workers in the mix here, but you will probably encounter them once or twice then never again.
Update: Submitted comments on the website as directed by the response from the owner below.
olivia honey
I came by to Sonic this afternoon and was experiencing issues with the app. Holly went above and beyond to assist me with the issue, and provided a wonderful experience here. Food was fresh and delicious as well. 10/10 on customer service and food. Thank you so much Holly, you are amazing. ?
Atmosphere: 5
Food: 5
Service: 5
Samantha Browning
The customer service was really nice. Ashley, one of the evening servers, was really sweet and was very helpful.
I did an online order when i arrive I decide that i wanted to add another order so i parked and notify on APP i had arrived, while i placed my 2nd order and payed for it the app said “you have an order pending on the way reach out to the red button and notify them” I reach out and let them know i had arrived and placed two orders they said okay we got it they guy came with one order when asked for 2nd he said yes they are aware of it and working on it i waited and waited for about 20 min reach out to them said how long for order they said it be right out shortly waited another more minutes asked to give an ETA time since i was going on 30 min the girl said “you didn’t put on the app that you had arrive” I got pissed off!! Since the previous person said they where working on it so which one was it ?? So i waited again since they where “still working” mind this is already 30+ min now since i had placed the orders decide to go to drive through and the girl knew which order i was waiting on [which was my 2nd order] so why take so long to give me my order my first order was ice cream by time I waited they where all melted. Not even an apology or anything for this inconvenience this sonic has gone down the hill and I’ve been living in Sealy for more that 20 + years.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry
AK Productions
Every time I stop here my order is missing something and they take forever to fix it. Customer service has really gotten poorer and the food isn’t that enjoyable after all the waiting when it goes cold.
Atmosphere: 1
Food: 1
Service: 1
Sheryl Layton
Service was quick and friendly. The diet Cherry Limeade was ok, but could have had more cherry flavor.
Service: 5
P. Anthony McAnelly
Fun morning with friends
Atmosphere: 4
Food: 4
Service: 4
Audrey Drake
Will mess up your order and forget items. Also can’t answer a damn phone.
Worst customer service ever! Very inconsiderate of their customers.
Service: 1
Foot long coney dog!!!!!
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru this morning and cheerfully greeted by Holly. Her sweet and happy demeanor was a breath of fresh air.
Service: 5
I used to work here and and came to order me some food and the youngest manager was rushing me to take my order but don’t talk to other customers that way I am a customer so I should be talked to as one not just cause I quit from up here the service was poor and they was yelling in headset for me to hurry up with my order and like I said I am a customer at this point there should be no reason yall talking to people that kinda way
Atmosphere: 2
Service: 1
Very slow drive thru and recent simple order filled wrong.
Today was a very disappointing day to order from this sonic. I had to take some medication and stopped to get a unsweetened tea it was gross . Won't make that mistake again
i went the other day and the lady in the black shirt i assume she’s the general manager was extremely rude and rushing us. she didn’t introduce herself or tell me my total and when we got to the window i could see her rushing around so i tried to understand her frustration and stress but she was still very unkind. on the other hand the carhop was a young girl with short dark hair i didn’t get her name but she was very nice and gave a kind smile and even told us to have a good day. that’s just the attitude sonic needs right about now
Food: 4
Service: 1
Recommended dishes: Beef Hot Dog, French Fries, Dr Pepper, Chili Cheese
I used to go here all the time, then COVID struck and it quickly became a roller coaster of different workers, and being poorly run. I live a few blocks away but I will drive all the way to Bellville now when I want to go to Sonic. Sealy is much larger than Bellville yet this sonic in Sealy closes early, and in the morning will not service the stalls--which is not even a legit Sonic policy!
Bellville Sonic has much better management I guess--they serve the stalls in the morning and they are open til midnight every night. It's insane that the Sealy one, right next to I-10 no less, is not. Just another place trashed by COVID economic policies that never recovered.
And there are good workers in the mix here, but you will probably encounter them once or twice then never again.
Update: Submitted comments on the website as directed by the response from the owner below.
I came by to Sonic this afternoon and was experiencing issues with the app. Holly went above and beyond to assist me with the issue, and provided a wonderful experience here. Food was fresh and delicious as well. 10/10 on customer service and food. Thank you so much Holly, you are amazing. ?
Atmosphere: 5
Food: 5
Service: 5
The customer service was really nice. Ashley, one of the evening servers, was really sweet and was very helpful.
Service: 5
Restaurantji Recommends
I did an online order when i arrive I decide that i wanted to add another order so i parked and notify on APP i had arrived, while i placed my 2nd order and payed for it the app said “you have an order pending on the way reach out to the red button and notify them” I reach out and let them know i had arrived and placed two orders they said okay we got it they guy came with one order when asked for 2nd he said yes they are aware of it and working on it i waited and waited for about 20 min reach out to them said how long for order they said it be right out shortly waited another more minutes asked to give an ETA time since i was going on 30 min the girl said “you didn’t put on the app that you had arrive” I got pissed off!! Since the previous person said they where working on it so which one was it ?? So i waited again since they where “still working” mind this is already 30+ min now since i had placed the orders decide to go to drive through and the girl knew which order i was waiting on [which was my 2nd order] so why take so long to give me my order my first order was ice cream by time I waited they where all melted. Not even an apology or anything for this inconvenience this sonic has gone down the hill and I’ve been living in Sealy for more that 20 + years.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Strawberry
Every time I stop here my order is missing something and they take forever to fix it. Customer service has really gotten poorer and the food isn’t that enjoyable after all the waiting when it goes cold.
Atmosphere: 1
Food: 1
Service: 1
Service was quick and friendly. The diet Cherry Limeade was ok, but could have had more cherry flavor.
Service: 5
Fun morning with friends
Atmosphere: 4
Food: 4
Service: 4
Will mess up your order and forget items. Also can’t answer a damn phone.
Atmosphere: 2
Food: 2
Service: 1
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