Starbucks

16852 NW Military Hwy, Shavano Park
(210) 492-1188

Recent Reviews

Lori Ratcliff

Perfect place to hang out and relax.

Atmosphere: 5

Food: 5

Service: 5

Erika Roldan

I’m not sure what they’re doing different here, but they make the best Oleato shaken espresso!

Service: 5

Joey

Staff are friendly and accommodating to their customers’ needs. Facilities are clean and well maintained.

Atmosphere: 4

Food: 4

Service: 5

Frank Villarreal

First time in the location. Girls were friendly and helpful. Coffee great as alwaysWheelchair accessibility: Great

Atmosphere: 5

Food: 5

Service: 5

Jeff Ilardi

Great people at this Starbucks.

Atmosphere: 5

Food: 5

Service: 5

Blue Mari

Just can't get order right. We visit this place 3x"s a week. Same drinks same food. Drinks wrong remaid 2 x's gyrie eeg bites got white egg bites. Just to tired to argue. Spend app 90$ a week, 360 a month 4320 a year I guess that isn't enough to get proper service. So disappointing.

Food: 1

Service: 1

Amanda Rodriguez

Starbucks is life!Words cannot ESPRESSO how much you guys mean to us!More espresso = less depressoMe and the puppy thank you ? !

Atmosphere: 5

Food: 5

Service: 5

Martha Buchholtz

I was sitting in this Starbucks drinking my coffee in a leather chair and working on my iPad. An older man sat across from me in a leather chair. He did not have a drink or food. He sat there about 15 minutes appearing to doze. I looked his way to look out the window and was shocked to see he had exposed himself. I got up and went to the counter to report this deviant. As I was talking to a young man at the counter, the man immediately got up and rushed out the door. The young man reported this to the supervisor. I waved at her and described this man and the horrendous ordeal. I don’t know why he was allowed to loiter at Starbucks. I immediately left.

Atmosphere: 1

Food: 5

Service: 5

Holly S.

This starbucks is consistent on great service with a smile and coffee that tastes good. I've been to several locations where the coffee has tasted either watered down or too acidic. This one has been on point each time I've visited.Today they were slower and the baristas made conversation with me and wished me a happy new year. Even when they've been busy they take those extra steps of smiling and showing superior customer service.This location will probably remain my favorite since so many of the other locations are just not at this level. I ended up with a sugar cookie latte with almond milk and it was delicious. Thanks for the morning smiles and pick me up guys!

Melissa Alvarado

I order the same drink every time at every Starbucks, and this was the worst! The whole cup was filled with milk. I’ve never asked for a remake, but I had to this time. It barely had a hint of coffee flavor. The remake was just as bad, so clearly they just don’t know how to make the drink. Sadly, it was the manager who made it both times. I won’t be back. If you like milk, you’re good. The girl I encountered at the register was very sweet.

Food: 1

Service: 4

Calvin Smith

In 2023, you still have people want to threaten to call the cops on innocent black men and women. It is absolutely unacceptable the way Carolina treated my fiancé and I.At 9:20am Central, I made a mobile order and requested pick up through the drive thru. On the app, it stated it would take 4-7 minutes to complete.Around 9:28am, I arrived at the drive thru intercom and was informed that my order wasn’t started yet, but they would get it started.Between 9:32 - 9:42am, the following occurred:- I arrived at the drive thru window and was informed by a first female worker with glasses my order wasn’t ready and requested for me to find a parking sport, turn my hazard lights on and wait. I asked how long the wait would be and was informed 3 minutes. I told her, that I would prefer to wait at the window, to ensure my order wasn’t forgotten as they assisted other customers. She frustratedly closed the window and walked away.- A new worker, Carolina, came to the window and informed me that I would need to park and wait or I wouldn’t get my order. She stated that she was the one making my drink and that the more time I wasted by not moving, the longer it would take for her to get back to making it. I asked her how long would it take and she said about 3-4 minutes. I then asked her why would she use 2 minutes trying to have me move when she could have been done and that I didn’t want to be inconvenienced by moving. She slammed the drive thru window and walked away.- A new female worker in a red apron, came to the window and informed that I would need to park and wait and that now she was the one making my order. She stated that if I didn’t then she couldn’t get back to working on the drinks. I informed her that I’ve been told that by 2 other workers and asked to know if this just some script they have to say. She looked puzzled and closed the window.- Carolina came back to the window stating they didn’t have an ingredient required for one of my drinks and that I would now need to park and come inside the store to request something else. I told her this was not an acceptable to way to handle this situation and she told me “if you would have cooperated, this would have went smoother”. She then told me she would contact the cops and tell them I’m trespassing. I then told her if she wanted to waste the officers time she could call. She said ok and slammed the door.- I tried to get someone’s attention several times, to request a refund as I’ve already paid and was ignored. A worker came to lock the window, as if I would try to gain access, and next I saw workers handing drinks to the cars behind me and having them reverse out of the drive thru. Meanwhile, I’m just sitting there.Around 9:42am, I drove away so I wasn’t late dropping my fiancé off at work and I called the store, believing I would reach the manager; however it was Carolina again. She stated that her manager wasn’t onsite yet and gave me the number to her.At 9:45 am, I called the number given by Carolina and reached Michelle. She stated she was out of town on vacation, apologized for the experience and stated she would contact the District manager and she’d follow up with me later today.It shouldn’t be expected that a customer will wait 10+ minutes in a drive thru only to be told to drive around front, turn their hazard lights on and wait more time. I don’t understand why was I treated this way and have never had an issue at a Starbucks prior to today. It’s frustrating that the team decided to use so much time being unprofessional when it could have been applied to my order. To make it worse, I wasn’t offered a refund so I paid $26.95 for nothing.

Atmosphere: 1

Food: 1

Service: 1

joseph friedman

Drive thru at this location is a joke. Hard very hard to get in and out. I almost ran out of gasoline waiting in line 15 minutes and 1 car moved. Not kidding.

Service: 1

John

The drive thru was packed in the morning, so I ordered in store pick-up instead. I didn't have to wait too long for my drinks. Fast and efficient.

Atmosphere: 4

Food: 4

Service: 4

Alberto Fana

It's my second come four or five times 5:30- 6:30 in the morning. Love mine trenty cold iced coffee no sugar , no creamer. Same wonderful taste. All the lady's and guys are great. Hope don't forget. Lizzie Carolina, Joey, Melissa, Tony, Jenny, it's easier from me to remember faces than name,?. Stop in , will feel like family. Alfana1570, Instagram - Facebook for more.

Atmosphere: 5

Food: 5

Service: 5

Jordan Phillips

Always nice and fast! My go-to

Atmosphere: 5

Food: 5

Service: 5

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