My family and I visited recently for dinner and cannot recommend based on service and cleanliness.We came in on a Saturday night and at the time there were only a few tables seated already eating. My family and I order immediately and the food came out fairly quickly.I had ordered the patty melt with a side of onion rings. Unfortunately after my first bite I realized there was a long hair entangled in my onion rings. I immediately felt disgusted and told one of the young guys who was working the front.He apologized and said he would let the kitchen know and bring me out a new one. As I sat and waited a few customers started to line up and ordered.Surely you would expect my meal to be prioritized but that was not the case… I waited and watched other guests who ordered after my incident receive their food before mine…Honestly I’m a pretty patient person..even after getting hair in my food so I waited while my family almost finishes their food.After 20-30mins I had to go up as I realized all the guests who ordered their food after me received their food.To my surprised when I came up to the register no one had any idea why my food hadn’t come out. They LITERALLY FORGOT MY FOOD THAT HAD A HAIR IN IT. I was immediately furious..How do you not urgently make and bring out a customer’s food that you let a hair get in it???The cashier (who was not the original cashier) told me they could make me a new meal… but my appetite was already ruined after everything so I asked for a refund on my order which they did credit back to my cc.It seems the restaurant was being managed by younger guys. Which I get, that’s good for them to have weekend/part time jobs..but there needs to be some type of professionalism when it comes to people’s food.For the food.. from what my family had the food was good but not great.I don’t like writing bad reviews but between receiving hair in my food and the awful customer service to make a bad situation right I felt the need to.
Still great. Today I tried the steak sandwich. Needs more veggies. But still can compete with a solid and reliable burger.Kid-friendliness: Solid kid menu.
This hidden gem in Shenandoah is a great place to grab lunch. The lunch special is reasonably priced and the burger delicious. Love, love the old fashioned sodas.
Atmosphere: 5
Food: 5
Service: 5
Terry Thrash
This was absolutely the best burger I've had in a really long time, the Baja burger for the win!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Maren Will
What a great burger joint! A clean, friendly environment, with great food at a good price. Kylie was the employee face of her business today, and she killed it. Friendly, very helpful with our purchase, and even ran out the door after us when I left my water bottle on the table. I'm glad to see young people with customer service skills and a company that supports it.We got the BLTA, the Hickory Burger, Onion rings, and Cajun fries. Everything was delicious. We'll be back!Btw, they support first responders and military with a discount, another plus.
I tried to like this place. I've been 3-4 times. Every time I walk away a bit disappointed. It's just an average burger. Nothing great. It's a bit pricy for what you get.
Atmosphere: 2
Food: 3
Service: 4
Mccool Files
Went inside and ordered the classic with added chili and bacon. They didn't add chili. Too far away now to correct the order. Too many people inside not working and talking with each other. If my order was going to be wrong, it would have been nice if the prices were cheaper to reflect the service we receive.
sam castro
Great
Atmosphere: 5
Food: 5
Service: 5
Erica Sopon
Food is great, I love their cajun fries burger are flavorful with out being over greasy.
My family and I visited recently for dinner and cannot recommend based on service and cleanliness.We came in on a Saturday night and at the time there were only a few tables seated already eating. My family and I order immediately and the food came out fairly quickly.I had ordered the patty melt with a side of onion rings. Unfortunately after my first bite I realized there was a long hair entangled in my onion rings. I immediately felt disgusted and told one of the young guys who was working the front.He apologized and said he would let the kitchen know and bring me out a new one. As I sat and waited a few customers started to line up and ordered.Surely you would expect my meal to be prioritized but that was not the case… I waited and watched other guests who ordered after my incident receive their food before mine…Honestly I’m a pretty patient person..even after getting hair in my food so I waited while my family almost finishes their food.After 20-30mins I had to go up as I realized all the guests who ordered their food after me received their food.To my surprised when I came up to the register no one had any idea why my food hadn’t come out. They LITERALLY FORGOT MY FOOD THAT HAD A HAIR IN IT. I was immediately furious..How do you not urgently make and bring out a customer’s food that you let a hair get in it???The cashier (who was not the original cashier) told me they could make me a new meal… but my appetite was already ruined after everything so I asked for a refund on my order which they did credit back to my cc.It seems the restaurant was being managed by younger guys. Which I get, that’s good for them to have weekend/part time jobs..but there needs to be some type of professionalism when it comes to people’s food.For the food.. from what my family had the food was good but not great.I don’t like writing bad reviews but between receiving hair in my food and the awful customer service to make a bad situation right I felt the need to.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Cajun Fries, Fries, Onion Rings, Burger
Still great. Today I tried the steak sandwich. Needs more veggies. But still can compete with a solid and reliable burger.Kid-friendliness: Solid kid menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Tater Tots, Burger, Classic Jax Cheeseburger
Great Burger and Cajun Chicken Sandwich. Food came out hot, fresh, and delicious. Great service and friendly staff. Highly recommend JAX! Go Hogs!
Second time here. By far a much better burger than the first time. The first visit was shortly after they opened.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Patty Melt, Texas Burger
I love this place!!Is wonderful ??
Atmosphere: 5
Food: 5
Service: 5
This hidden gem in Shenandoah is a great place to grab lunch. The lunch special is reasonably priced and the burger delicious. Love, love the old fashioned sodas.
Atmosphere: 5
Food: 5
Service: 5
This was absolutely the best burger I've had in a really long time, the Baja burger for the win!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
What a great burger joint! A clean, friendly environment, with great food at a good price. Kylie was the employee face of her business today, and she killed it. Friendly, very helpful with our purchase, and even ran out the door after us when I left my water bottle on the table. I'm glad to see young people with customer service skills and a company that supports it.We got the BLTA, the Hickory Burger, Onion rings, and Cajun fries. Everything was delicious. We'll be back!Btw, they support first responders and military with a discount, another plus.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Fries, Fries, Onion Rings, Burger
Awesome delicious burgers and tator
Atmosphere: 5
Food: 5
Service: 5
Everything is very good ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I tried to like this place. I've been 3-4 times. Every time I walk away a bit disappointed. It's just an average burger. Nothing great. It's a bit pricy for what you get.
Atmosphere: 2
Food: 3
Service: 4
Went inside and ordered the classic with added chili and bacon. They didn't add chili. Too far away now to correct the order. Too many people inside not working and talking with each other. If my order was going to be wrong, it would have been nice if the prices were cheaper to reflect the service we receive.
Great
Atmosphere: 5
Food: 5
Service: 5
Food is great, I love their cajun fries burger are flavorful with out being over greasy.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cajun Fries
Food well served.
Atmosphere: 5
Food: 5
Service: 5