Decided to eat here because most places were closed. We've heard they have a really good Reuben. From the moment we walked in, it felt like we weren't welcome. We paid $37 for a tiny little sandwich (see photos). When we asked the manager if that was correct, she told us it was. I was shocked. The server/manager never once came back to our table to see if everything was ok, or if we needed anything. We waited about 10 mins to flag down a random worker, to get to-go boxes. They went in the kitchen and didn't come out for almost 5 mins, and they didn't even have the containers, either! They went straight to our server and started talking. That person then made eye contact and just stood there, like we didn't exist or ever asked for anything. It was really weird. By then I was getting upset. It was late, my daughter was literally falling asleep at the table. I was finally able to flag down a 3rd worker. I believe she may have been from India. I'm only saying this, so that she gets credit. She was really friendly and got our boxes right away. Everything we ordered was gross. I only brought it home, to feed the raccoons. We definitely will not be going back.
Atmosphere: 2
Food: 1
Service: 1
Melissa Holloway
Missed a classic NY Deli experience when we were there recently and this hit it after returning home. So glad we could get a Reuben, matzo ball soup & blintzes on thia rainy day!
Atmosphere: 5
Food: 5
Service: 5
KC C
One of my favorite places to ordee breakfast!
Atmosphere: 4
Food: 4
Service: 4
Patricia Marquez Mayer
Charged me double for 1 QUESADILLA WITH CHICKEN AND MADE ME WAIT 20 MINUTES! This is not worth $20 at all.
Atmosphere: 1
Food: 1
Service: 1
Pete Kuhn
Great food decent price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The P C 29
Sue Laprise
Wow! What a fun experience from start to finish! It’s so rare to walk into a fully staffed restaurant and be greeted right away. Plus what a cool vibe and great music ? our waiter Christion was awesome, checked on us regularly AND understood that my mom wanted room temperature water, waiters rarely remember that
The food was excellent too! I had a patty melt and my mom had avocado toast that looked and tasted great. The homemade chips ?
I’m going to have to come back for that Sriracha burger!!!!
Atmosphere: 5
Food: 5
Service: 5
James Mullin
The food was amazing. Our service was great. Mariah was friendly and cheerful. A must visit
Atmosphere: 5
Food: 5
Service: 5
Heather O'bannon
High end diner and I will certainly be back! The coffee is top notch too. I love the fact that they’re 24 hours because I was just visiting in town and needed to head home super early. The food was delicious as well ❤️
Quality and speed of service is highly dependent on which waiter you get. Don't sit at the bar area
Atmosphere: 5
Food: 5
Service: 3
Raven Stillwell
So full... So yummy... The Itis, it's got me ahhh......
Atmosphere: 5
Food: 5
Service: 5
Sarah L
Great portions and service. I recommend a jacket because both time I’ve went have been freezing. The caramel coffee is insanely sweet however.
Atmosphere: 5
Food: 5
Service: 5
David Chandler
I'm sorry, but I have been craving this place ever since I was there 6+ months ago. It was sooo good then. But the quality of the food has definitely changed... maybe a new chief or new owner, not sure, but the food was nothing like I remember. I got the pastrami sandwich and the French dip to go. Hardly had any meat in the sandwiches, and I ordered the larger portion since I was splitting it with my amazing man. And the lack of flavor, ugh. Not only that, they changed their recipe for the coleslaw. It used to be cut very fine and seasoned to perfection, not any more. It's better to go to Kentucky fried chicken for your slaw. And thats trash.. also, I was overcharged,double charged for a few items. check your receipt before leaving. My server was very nice and lovely, but I was totally disappointed when I got home and ate my meal. Where can I get a good pastrami???? With great coleslaw? Please let me know!! Pickles were good! I won't return. Period. Its nice, they are open 24-7, but the quality has declined. Sorry to say. Its not terrible, just not want I was craving from my last experience.
Dietary restrictions: They make as you order
Kid-friendliness: Nice staff!!!!!!
Wheelchair accessibility: Of course
Atmosphere: 4
Food: 2
Service: 5
Yolanda Crawford
GM! I had the pleasure of being waited on by Mariah! All I have to say is 'Top Notch' Customer Service at it Best! I will continue to come to the Shenandoah location. Mariah, thank you for your Superior Customer Service and great conversation. May God Bless you.
Service was great and so was the food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Decided to eat here because most places were closed. We've heard they have a really good Reuben. From the moment we walked in, it felt like we weren't welcome. We paid $37 for a tiny little sandwich (see photos). When we asked the manager if that was correct, she told us it was. I was shocked. The server/manager never once came back to our table to see if everything was ok, or if we needed anything. We waited about 10 mins to flag down a random worker, to get to-go boxes. They went in the kitchen and didn't come out for almost 5 mins, and they didn't even have the containers, either! They went straight to our server and started talking. That person then made eye contact and just stood there, like we didn't exist or ever asked for anything. It was really weird. By then I was getting upset. It was late, my daughter was literally falling asleep at the table. I was finally able to flag down a 3rd worker. I believe she may have been from India. I'm only saying this, so that she gets credit. She was really friendly and got our boxes right away. Everything we ordered was gross. I only brought it home, to feed the raccoons. We definitely will not be going back.
Atmosphere: 2
Food: 1
Service: 1
Missed a classic NY Deli experience when we were there recently and this hit it after returning home. So glad we could get a Reuben, matzo ball soup & blintzes on thia rainy day!
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places to ordee breakfast!
Atmosphere: 4
Food: 4
Service: 4
Charged me double for 1 QUESADILLA WITH CHICKEN AND MADE ME WAIT 20 MINUTES! This is not worth $20 at all.
Atmosphere: 1
Food: 1
Service: 1
Great food decent price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, The P C 29
Wow! What a fun experience from start to finish! It’s so rare to walk into a fully staffed restaurant and be greeted right away. Plus what a cool vibe and great music ? our waiter Christion was awesome, checked on us regularly AND understood that my mom wanted room temperature water, waiters rarely remember that
The food was excellent too! I had a patty melt and my mom had avocado toast that looked and tasted great. The homemade chips ?
I’m going to have to come back for that Sriracha burger!!!!
Atmosphere: 5
Food: 5
Service: 5
The food was amazing. Our service was great. Mariah was friendly and cheerful. A must visit
Atmosphere: 5
Food: 5
Service: 5
High end diner and I will certainly be back! The coffee is top notch too. I love the fact that they’re 24 hours because I was just visiting in town and needed to head home super early. The food was delicious as well ❤️
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Gluten free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesecake, Sandwich, Soup
Restaurantji Recommends
Quality and speed of service is highly dependent on which waiter you get. Don't sit at the bar area
Atmosphere: 5
Food: 5
Service: 3
So full... So yummy... The Itis, it's got me ahhh......
Atmosphere: 5
Food: 5
Service: 5
Great portions and service. I recommend a jacket because both time I’ve went have been freezing. The caramel coffee is insanely sweet however.
Atmosphere: 5
Food: 5
Service: 5
I'm sorry, but I have been craving this place ever since I was there 6+ months ago. It was sooo good then. But the quality of the food has definitely changed... maybe a new chief or new owner, not sure, but the food was nothing like I remember. I got the pastrami sandwich and the French dip to go. Hardly had any meat in the sandwiches, and I ordered the larger portion since I was splitting it with my amazing man. And the lack of flavor, ugh. Not only that, they changed their recipe for the coleslaw. It used to be cut very fine and seasoned to perfection, not any more. It's better to go to Kentucky fried chicken for your slaw. And thats trash.. also, I was overcharged,double charged for a few items. check your receipt before leaving. My server was very nice and lovely, but I was totally disappointed when I got home and ate my meal. Where can I get a good pastrami???? With great coleslaw? Please let me know!! Pickles were good! I won't return. Period. Its nice, they are open 24-7, but the quality has declined. Sorry to say. Its not terrible, just not want I was craving from my last experience.
Dietary restrictions: They make as you order
Kid-friendliness: Nice staff!!!!!!
Wheelchair accessibility: Of course
Atmosphere: 4
Food: 2
Service: 5
GM! I had the pleasure of being waited on by Mariah! All I have to say is 'Top Notch' Customer Service at it Best! I will continue to come to the Shenandoah location. Mariah, thank you for your Superior Customer Service and great conversation. May God Bless you.
Atmosphere: 5
Food: 5
Service: 5
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