Payed for a basket of fries. Didn’t get a basket of fries.
Elizabeth Bennett
The only reason why I gave it 2 stars is because of the only worker that actually cares about his job and makes its right and his name is mason!! Whoever made my large mocha frappés there was ice chunks in it. And went we brought it to the managers attention she basically brushed us to the side just to talk to one of her associates!!! I didn’t know that talking to an associate was more important than a customer complaint , and I’m a manager myself in the retail world. To be honest I believe Mason needs to switch positions with the manager that worked tonight. Idk her name but she doesn’t need to be a manager if the customer is not her first priority. Even 16 year old Mason knows that the customer comes first. We had a little conversation and I believe he would be a great fit for her position. He knows a lot of things he just needs the opportunity. If he was old enough at my company I would train him and turn him into a manager right away. But Mason was the only one who makes sure things are correct. He remade our frappes and they were delicious and perfect
kasey lawrence
this place takes so long EVERY time i come here and I constantly get pulled for my SODA and i am currently pulled for two mcchickens….whats the point of the mobile orders 😭
Atmosphere: 1
Food: 2
Service: 1
Kerisa Breaux
If I place an order on the app and the food I wanted it should all be in the bag. Not missing almost everything I ordered.
Atmosphere: 1
Food: 1
Service: 1
Dylan Buller
Sat at the speaker box and watched 4 different cars pull up order and leave no one ever took my order and when I pulled up to the window the lady rolled her eyes and acted like it was my fault
Service: 1
Izzy “Karma” Sav
I encourage the team to get a grip on their system they got goin. Every time I go in there in waiting 30 plus min waiting for my order while people who ordered after me get theirs. Dont know what the issue is but im certain they can be better than that
Atmosphere: 5
Food: 5
Service: 1
Danny Biddle
Every time I go there to get a shake the ice cream machine is being cleaned why would you clean the machine in the evening at this time when everyone wants ice cream??, I'm talking 7:30 pm a decent manager would clean the machine in the morning when the need for ice cream is not there. Do Better!!!!
Atmosphere: 1
Food: 1
Service: 1
Sergio
Missing items constantly reported from people orders
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Quarter Pounder with Cheese
Tyler Prine
This place sucks last time they get my business
Atmosphere: 1
Food: 2
Service: 1
Bradley Achord
Always fast friendly service, and good, fresh food. I just eat breakfast there, but it is always good.
I placed order for a meal ask for no salt on fries it was salt on them. Allergic to salt. Tried to call to inform them they kept hanging up 3 times. Fries were cold because a person drove up to window and placed a order and waiting at window until order fulfilled.Driver Not ask to pull around. While everyone that place order food was getting cold. Unprofessional and uncalled for period. McDonald's Silsbee terrible service.
Atmosphere: 1
Food: 1
Service: 1
Setx Restuarant Reviews!
Slow orders is always wrong they need to overhaul the whole place new regional manager gm maybe not crew they can be motivated with correct management. Be better guys. We know you can
Payed for a basket of fries. Didn’t get a basket of fries.
The only reason why I gave it 2 stars is because of the only worker that actually cares about his job and makes its right and his name is mason!! Whoever made my large mocha frappés there was ice chunks in it. And went we brought it to the managers attention she basically brushed us to the side just to talk to one of her associates!!! I didn’t know that talking to an associate was more important than a customer complaint , and I’m a manager myself in the retail world. To be honest I believe Mason needs to switch positions with the manager that worked tonight. Idk her name but she doesn’t need to be a manager if the customer is not her first priority. Even 16 year old Mason knows that the customer comes first. We had a little conversation and I believe he would be a great fit for her position. He knows a lot of things he just needs the opportunity. If he was old enough at my company I would train him and turn him into a manager right away. But Mason was the only one who makes sure things are correct. He remade our frappes and they were delicious and perfect
this place takes so long EVERY time i come here and I constantly get pulled for my SODA and i am currently pulled for two mcchickens….whats the point of the mobile orders 😭
Atmosphere: 1
Food: 2
Service: 1
If I place an order on the app and the food I wanted it should all be in the bag. Not missing almost everything I ordered.
Atmosphere: 1
Food: 1
Service: 1
Sat at the speaker box and watched 4 different cars pull up order and leave no one ever took my order and when I pulled up to the window the lady rolled her eyes and acted like it was my fault
Service: 1
I encourage the team to get a grip on their system they got goin. Every time I go in there in waiting 30 plus min waiting for my order while people who ordered after me get theirs. Dont know what the issue is but im certain they can be better than that
Atmosphere: 5
Food: 5
Service: 1
Every time I go there to get a shake the ice cream machine is being cleaned why would you clean the machine in the evening at this time when everyone wants ice cream??, I'm talking 7:30 pm a decent manager would clean the machine in the morning when the need for ice cream is not there. Do Better!!!!
Atmosphere: 1
Food: 1
Service: 1
Missing items constantly reported from people orders
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Quarter Pounder with Cheese
This place sucks last time they get my business
Atmosphere: 1
Food: 2
Service: 1
Always fast friendly service, and good, fresh food. I just eat breakfast there, but it is always good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was prepared correctly and fairly quickly.
Atmosphere: 5
Food: 5
Service: 5
I placed order for a meal ask for no salt on fries it was salt on them. Allergic to salt. Tried to call to inform them they kept hanging up 3 times. Fries were cold because a person drove up to window and placed a order and waiting at window until order fulfilled.Driver Not ask to pull around. While everyone that place order food was getting cold. Unprofessional and uncalled for period. McDonald's Silsbee terrible service.
Atmosphere: 1
Food: 1
Service: 1
Slow orders is always wrong they need to overhaul the whole place new regional manager gm maybe not crew they can be motivated with correct management. Be better guys. We know you can
Food: 1
Service: 1
The worst McDonalds experience yet
Atmosphere: 1
Food: 1
Service: 1
It's McDonalds it's good for a cheap meal.
Atmosphere: 2
Food: 2
Service: 2
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