Worst customer service ever. Went around 1:15 am and the girl working was rude. The fries were ordered tasted old . The caramel frappes didn’t even have caramel either. This isn’t the first time this girl serviced me and was rude.
Food: 1
Service: 1
Natalie Munoz
Worst costumer service and always forget something! I don't understand why the people that work there are so mean!! hadn't been in a while cause of how awful this location is but decided to go since it's the closest one to my house but they literally make you feel so uncomfortable like if you're stealing from them, i'm literally paying you give me my order correct!! they up charge me for medium fries, this is how many fries I got including the ones that fell in the bag, management needs to do their job cause the employees suck.
Atmosphere: 1
Food: 1
Service: 1
Damoris Rivera
Outstanding Service from Vanessa at McDonald’s
I want to take a moment to recognize Vanessa, who works the fries station, for delivering absolutely exceptional service every time I visit. She deserves all the praise and more.
From the moment she starts her shift, you can tell Vanessa takes real pride in her work. The fries she prepares are consistently fresh, hot, perfectly salted, and always cooked to perfection—honestly, some of the best I’ve ever had from any McDonald’s. It’s clear she cares about quality, and it shows.
Beyond her food preparation, Vanessa brings professionalism, speed, and a positive attitude to the restaurant. Even during rush hours, she stays calm, focused, and efficient without ever sacrificing quality. She moves with purpose, communicates well with her team, and keeps everything running smoothly.
What stands out the most is her work ethic. Vanessa is the type of employee who elevates the entire experience. She’s friendly, reliable, hardworking, and clearly dedicated to doing her job at the highest level. McDonald’s is lucky to have someone like her—employees with that level of pride and consistency are rare.
If anyone deserves recognition, appreciation, and opportunities to grow, it’s Vanessa. She truly makes a difference.
Atmosphere: 5
Food: 5
Service: 5
Odalys Villalba
Who ever made my coffee today thank you
Atmosphere: 5
Food: 5
Service: 5
Maria Elena Gardea
I swear I wouldnt even give a star if I could!! This Mc donalds has the worst customer service!! They are careless and the only reason i ordered here because it was in the area where I was but thank God I dont live any where near!! So i placed a Mc donalds order for breakfast in the mobile app when breakfast was still being served I placed the order. Upon arrival at the drive thru I gave them my code they tell me they are no longer serving breakfast and I am like yea but I placed my order before yall stopped!! I asked so what's gonna happen now since yall took my money already she said you will get a refund days later im like what!! Its not the stupid idiot talking to me faults so im like whatever but tell me one thing is the whole point of placing a mobile order suppose to be convenient?! Place the order make the order and customer picks up!! The fact they didnt make my order when it was placed before breakfast ended just shows they dont care and like to steal peoples money and im sure they have done it multiple times!! The kind thing to do was to apologize and try to substitute items worth my money!! I will never buy at this location ever again and I dont recommend it!! I do however recommend 9451 alameda corner of americas!! Food is always 👌 😋 and the customer service is exceptional!! So people dont come to this Mc donalds you will be disappointed!! Stop giving this Mc donalds business!! Thats how they will learn!! I will be giving a review on yelp as well!!
Ryan Quintana
Security prays on kids
Atmosphere: 4
Food: 5
Service: 5
Lee Ann Rorex
Very clean and it has a play place.
Atmosphere: 4
Food: 5
Service: 5
Jesus Hernandez
So far, the ice cream machine is always working
Atmosphere: 3
Food: 3
Service: 4
Griselda Pena
It has an indoor playground for the kids. The restaurant and playground was clean. Only thing is that it gets busy during school season lunch time.
Atmosphere: 5
Food: 5
Service: 5
Paola Carranza
Very little staff Of course now everyone is asked to order from the kiosk and now seems very unfriendly My order took almost 30 min to be given to me 🙄 seems like a little bit too long in my point of view Ordered at 5:37 received it at 6:04
The manager Murphy is a very disrespectful person he does not have any good customer service at all I don’t recommend this McDonalds to anyone
Atmosphere: 1
Javier Rodriguez
I guess they were not fully staffed. Orders were taking a lot longer than usual. Drinks were flat. Available staff were doing the best they could. Hopefully will be better next time
Atmosphere: 1
Service: 2
Yasmin Pinon
Probably the worst one I've ever been to. Staff lost my breakfast, they are quick to take your order but took over ten mins to figure it out. No professional staff!!!
Alberto Fuentes
Bad customer service, employees completely ignore you. You’re waiting for them to assist you and the walk by past you and don't even care to ask if you need anything or if you've been helped.
Atmosphere: 1
Food: 2
Service: 1
Paola Velo
I ordered a fish sandwich and the bread was so chewy and hard from the sides it was the worst, service super slow. Won't come back
Worst customer service ever. Went around 1:15 am and the girl working was rude. The fries were ordered tasted old . The caramel frappes didn’t even have caramel either. This isn’t the first time this girl serviced me and was rude.
Food: 1
Service: 1
Worst costumer service and always forget something! I don't understand why the people that work there are so mean!! hadn't been in a while cause of how awful this location is but decided to go since it's the closest one to my house but they literally make you feel so uncomfortable like if you're stealing from them, i'm literally paying you give me my order correct!! they up charge me for medium fries, this is how many fries I got including the ones that fell in the bag, management needs to do their job cause the employees suck.
Atmosphere: 1
Food: 1
Service: 1
Outstanding Service from Vanessa at McDonald’s
I want to take a moment to recognize Vanessa, who works the fries station, for delivering absolutely exceptional service every time I visit. She deserves all the praise and more.
From the moment she starts her shift, you can tell Vanessa takes real pride in her work. The fries she prepares are consistently fresh, hot, perfectly salted, and always cooked to perfection—honestly, some of the best I’ve ever had from any McDonald’s. It’s clear she cares about quality, and it shows.
Beyond her food preparation, Vanessa brings professionalism, speed, and a positive attitude to the restaurant. Even during rush hours, she stays calm, focused, and efficient without ever sacrificing quality. She moves with purpose, communicates well with her team, and keeps everything running smoothly.
What stands out the most is her work ethic. Vanessa is the type of employee who elevates the entire experience. She’s friendly, reliable, hardworking, and clearly dedicated to doing her job at the highest level. McDonald’s is lucky to have someone like her—employees with that level of pride and consistency are rare.
If anyone deserves recognition, appreciation, and opportunities to grow, it’s Vanessa. She truly makes a difference.
Atmosphere: 5
Food: 5
Service: 5
Who ever made my coffee today thank you
Atmosphere: 5
Food: 5
Service: 5
I swear I wouldnt even give a star if I could!! This Mc donalds has the worst customer service!! They are careless and the only reason i ordered here because it was in the area where I was but thank God I dont live any where near!! So i placed a Mc donalds order for breakfast in the mobile app when breakfast was still being served I placed the order. Upon arrival at the drive thru I gave them my code they tell me they are no longer serving breakfast and I am like yea but I placed my order before yall stopped!! I asked so what's gonna happen now since yall took my money already she said you will get a refund days later im like what!! Its not the stupid idiot talking to me faults so im like whatever but tell me one thing is the whole point of placing a mobile order suppose to be convenient?! Place the order make the order and customer picks up!! The fact they didnt make my order when it was placed before breakfast ended just shows they dont care and like to steal peoples money and im sure they have done it multiple times!! The kind thing to do was to apologize and try to substitute items worth my money!! I will never buy at this location ever again and I dont recommend it!! I do however recommend 9451 alameda corner of americas!! Food is always 👌 😋 and the customer service is exceptional!! So people dont come to this Mc donalds you will be disappointed!! Stop giving this Mc donalds business!! Thats how they will learn!! I will be giving a review on yelp as well!!
Security prays on kids
Atmosphere: 4
Food: 5
Service: 5
Very clean and it has a play place.
Atmosphere: 4
Food: 5
Service: 5
So far, the ice cream machine is always working
Atmosphere: 3
Food: 3
Service: 4
It has an indoor playground for the kids. The restaurant and playground was clean. Only thing is that it gets busy during school season lunch time.
Atmosphere: 5
Food: 5
Service: 5
Very little staff
Of course now everyone is asked to order from the kiosk and now seems very unfriendly
My order took almost 30 min to be given to me 🙄 seems like a little bit too long in my point of view
Ordered at 5:37 received it at 6:04
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
The manager Murphy is a very disrespectful person he does not have any good customer service at all I don’t recommend this McDonalds to anyone
Atmosphere: 1
I guess they were not fully staffed.
Orders were taking a lot longer than usual.
Drinks were flat.
Available staff were doing the best they could.
Hopefully will be better next time
Atmosphere: 1
Service: 2
Probably the worst one I've ever been to. Staff lost my breakfast, they are quick to take your order but took over ten mins to figure it out. No professional staff!!!
Bad customer service, employees completely ignore you. You’re waiting for them to assist you and the walk by past you and don't even care to ask if you need anything or if you've been helped.
Atmosphere: 1
Food: 2
Service: 1
I ordered a fish sandwich and the bread was so chewy and hard from the sides it was the worst, service super slow. Won't come back
Atmosphere: 2
Food: 1
Service: 1
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