This Pizza Hut is hit or miss. Sometimes it’s great and taste like a normal Pizza Hut experience. Then other times it’s horrible. You won’t get your food for 1.5 hours. When you finally get the pizza it’s warm at best. It taste like it’s been under a good warmer for way too long. From someone who LOVES Pizza Hut pizza I am disappointed that this is my only option in Spring Branch. All of the other pizza chains have their crap together around here so I don’t understand why Pizza Hut can’t!
Food: 1
Service: 1
Burns Bunch Build Tripple B
Been going into this location for a year or so now. When I walk in the person behind the counter says, what can I get for you? I order what I wanted and waited for it to be made. This was not the case on my most recent visit. Walked up to the counter and the individual asked me for my phone number. I politely said I do not want to give my phone number. The individual then stated that they must have the phone number to place in order. I explained to them that I've been going here for a while and they just take my order. In short they could not take my order if I didn't give him my phone number so unfortunately, I did not place an order. I don't see the need to give people my information for any reason other than tracking where their customers are from. If I don't want to give any information I just want food then why can't I get food? Unfortunately, I will not be returning to this establishment.
Atmosphere: 3
Service: 3
Danny Stidger
Just got a dinner box from our Pizza Hut in Bulverde and it was really good. What was even better was the young man who was working the front and the kitchen area. I’m sorry I didn’t get his name but he definitely knows what customer service is all about!!! Made for a very enjoyable experience.
Atmosphere: 5
Food: 5
Service: 5
Nick Sibrian
Sean the General Manager is amazing and went way out of his way to make things right at our last visit. We’ve been ordering from this Pizza Hut for a while now because we love the stuffed crust on occasion. But this time, they made my pregnant girlfriend a happy lady. Foods always fresh and made on time at this place! Thanks Sean again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Sonia Rodriguez
Order online. They are short on employees and take forever to get pizzas out if pizzas are ordered at the store.
Atmosphere: 3
Food: 5
Service: 2
Erik Kincaid
I love pizza and the workers are nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Lory Hartsock
The best Pizza in Bulverde!! Kind people and great food
Atmosphere: 5
Food: 5
Service: 5
Figueroa
carry out is smooth pizza is always fresh/delicous and more consistent compared to other placesalways happy to have after fishing and also family loves the wings herestuff crust pizza could be better idk for some reason it's always the pepperoni pizza is thinner than just ordering cheese
Atmosphere: 5
Food: 4
Service: 5
John Estes
Mad for nothing like it was when I was younger gave me bad stomach for two days. Update, I ordered some pizza to have it delivered this was a while back and it was the wrong stuff when it was delivered so they delivered me the right pieces second time and the damn things were great! I don't understand why they don't make them That way every time but they can't seem to do it That's the only time I had good pizza from Pizza Hut although I don't order much from Pizza Hut but they were really good for once like they were when I was 18. I would get off work and stop and go at weidner and I-35 and it was already 11:30 so I ran over to the walzem Pizza Hut the only place open and got a personal fan pizza they were great pretty much every night for dinner but now it's almost impossible to get one like those were but I did
Atmosphere: 4
Food: 3
Service: 4
Tracy bornkessel
Mr.Tom made up for the night that our food was 11/2 late. He called me and gave us a coupon to bring us back. Hubby and I came in today and he went up and above my expectations. Plus the pizza was AMAZING! Thank you Tom for the great service ?P.S the fried apple pies are outta this world, a must try...?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Cinnamon Fried Apple Pies, Pepperoni Pizza, Cheese Sticks, Supreme Pizza
The customer service was very slow and disinterested for only 3:30 in the afternoon and my order was wrong.
Atmosphere: 3
Food: 2
Service: 1
Linda Martinez
Muy buena la pizza tenia años de no venir y aunque esta un chico solo esta muy bien y
Atmosphere: 4
Food: 5
Service: 5
Hallie Rule
This pizza hut always kills it! They also have great customer service in store. Micheal and Logan are especially awesome. Always serves us with swiftness and smiles. So happy this pizza hut is in our town! Our favorite is the big New Yorker pizza.
A note to corporate: the call centers suck. I'll walk in before I talk to those folk.
Carlos Quintana
What a shame. Remember back in the day when you could take your family to Pizza Hut and sit down and have a memorable pizza night. The old checkered red and white table cloths. Salad bar. Video games. Families all over the place, maybe a little league team celebrating a win, birthday party going on too. Those were the days. Now in 2023..you go into this particular Hut and they look at you crazy if you even think of sitting down. When you do your told no menus, no fountain drinks, paper cups, paper plates and instead of your pizza coming out in the pizza dish it’s cooked in you get both of your pizzas in to go boxes with folded up paper towels for napkins. If I was the owner of this Pizza Hut I would be ashamed to serve families and guests in this manner. You should be ASHAMED. Please save your money. Go to the “other” guys. I know that the Marcos down the street will treat you right !! 5 THUMBS DOWN!!
Atmosphere: 1
Food: 1
Service: 1
Emilio Hidalgo
Can't get an order right or deliver it on time. Can't get in contact with someone at the store and juat bad.
This Pizza Hut is hit or miss. Sometimes it’s great and taste like a normal Pizza Hut experience. Then other times it’s horrible. You won’t get your food for 1.5 hours. When you finally get the pizza it’s warm at best. It taste like it’s been under a good warmer for way too long. From someone who LOVES Pizza Hut pizza I am disappointed that this is my only option in Spring Branch. All of the other pizza chains have their crap together around here so I don’t understand why Pizza Hut can’t!
Food: 1
Service: 1
Been going into this location for a year or so now. When I walk in the person behind the counter says, what can I get for you? I order what I wanted and waited for it to be made. This was not the case on my most recent visit. Walked up to the counter and the individual asked me for my phone number. I politely said I do not want to give my phone number. The individual then stated that they must have the phone number to place in order. I explained to them that I've been going here for a while and they just take my order. In short they could not take my order if I didn't give him my phone number so unfortunately, I did not place an order. I don't see the need to give people my information for any reason other than tracking where their customers are from. If I don't want to give any information I just want food then why can't I get food? Unfortunately, I will not be returning to this establishment.
Atmosphere: 3
Service: 3
Just got a dinner box from our Pizza Hut in Bulverde and it was really good. What was even better was the young man who was working the front and the kitchen area. I’m sorry I didn’t get his name but he definitely knows what customer service is all about!!! Made for a very enjoyable experience.
Atmosphere: 5
Food: 5
Service: 5
Sean the General Manager is amazing and went way out of his way to make things right at our last visit. We’ve been ordering from this Pizza Hut for a while now because we love the stuffed crust on occasion. But this time, they made my pregnant girlfriend a happy lady. Foods always fresh and made on time at this place! Thanks Sean again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Order online. They are short on employees and take forever to get pizzas out if pizzas are ordered at the store.
Atmosphere: 3
Food: 5
Service: 2
I love pizza and the workers are nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
The best Pizza in Bulverde!! Kind people and great food
Atmosphere: 5
Food: 5
Service: 5
carry out is smooth pizza is always fresh/delicous and more consistent compared to other placesalways happy to have after fishing and also family loves the wings herestuff crust pizza could be better idk for some reason it's always the pepperoni pizza is thinner than just ordering cheese
Atmosphere: 5
Food: 4
Service: 5
Mad for nothing like it was when I was younger gave me bad stomach for two days. Update, I ordered some pizza to have it delivered this was a while back and it was the wrong stuff when it was delivered so they delivered me the right pieces second time and the damn things were great! I don't understand why they don't make them That way every time but they can't seem to do it That's the only time I had good pizza from Pizza Hut although I don't order much from Pizza Hut but they were really good for once like they were when I was 18. I would get off work and stop and go at weidner and I-35 and it was already 11:30 so I ran over to the walzem Pizza Hut the only place open and got a personal fan pizza they were great pretty much every night for dinner but now it's almost impossible to get one like those were but I did
Atmosphere: 4
Food: 3
Service: 4
Mr.Tom made up for the night that our food was 11/2 late. He called me and gave us a coupon to bring us back. Hubby and I came in today and he went up and above my expectations. Plus the pizza was AMAZING! Thank you Tom for the great service ?P.S the fried apple pies are outta this world, a must try...?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Cinnamon Fried Apple Pies, Pepperoni Pizza, Cheese Sticks, Supreme Pizza
Restaurantji Recommends
The customer service was very slow and disinterested for only 3:30 in the afternoon and my order was wrong.
Atmosphere: 3
Food: 2
Service: 1
Muy buena la pizza tenia años de no venir y aunque esta un chico solo esta muy bien y
Atmosphere: 4
Food: 5
Service: 5
This pizza hut always kills it! They also have great customer service in store. Micheal and Logan are especially awesome. Always serves us with swiftness and smiles. So happy this pizza hut is in our town! Our favorite is the big New Yorker pizza.
A note to corporate: the call centers suck. I'll walk in before I talk to those folk.
What a shame. Remember back in the day when you could take your family to Pizza Hut and sit down and have a memorable pizza night. The old checkered red and white table cloths. Salad bar. Video games. Families all over the place, maybe a little league team celebrating a win, birthday party going on too. Those were the days. Now in 2023..you go into this particular Hut and they look at you crazy if you even think of sitting down. When you do your told no menus, no fountain drinks, paper cups, paper plates and instead of your pizza coming out in the pizza dish it’s cooked in you get both of your pizzas in to go boxes with folded up paper towels for napkins. If I was the owner of this Pizza Hut I would be ashamed to serve families and guests in this manner. You should be ASHAMED. Please save your money. Go to the “other” guys. I know that the Marcos down the street will treat you right !! 5 THUMBS DOWN!!
Atmosphere: 1
Food: 1
Service: 1
Can't get an order right or deliver it on time. Can't get in contact with someone at the store and juat bad.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Loading...