Terrible customer service. Manager did not handle a situation well. I do not recommend coming here.
A Villa-Hall
The only baskin robins in town that would make me a clown come for my son’s 1st birthday! Thank you!
Jose Hernandez
They had already closed by 10:15 PM.
Pranav Kaushik
The store is large & spacious with ample seating. The staff were helpful and they were patient while we sampled and took our time to choose our scoop. The drawback though, is the lack of variety & poor, inaccurate or the lacking of proper labeling of ice cream and some ice creams ran out when we visited. There were some bits of ice cream that fell and mixed with the other ones. This store could do better with attention to detail and a bit more diligence. Ample parking outside as it’s part of a strip.
Susan Hudson
Choose another place to go. First and last time going here! Took the grandkids for an ice cream date. They both wanted waffle bowls and was told they didn’t have waffle cones or bowls. I was told they just opened it was after 1pm on Saturday. They had very limited flavors and some had visible freezer burn. The vanilla ice cream that the kids chose had bits of freezer burn ice pieces in it.
T N
Clean place, good selection of ice cream. Never too busy so empty tables are available.
Los
Whatever you do, don’t order a shake because the young man pouts and slams everything while making it. Uses dirty blenders while wearing a dirty dingy shirt. Bad representation of the company, poor customer service, if you don’t like making shakes at an ice cream establishment, quit! Baskin Robbins, do better at hiring competent positive employees please.
Toya Clebourn-McPherson
I got 3 pints of ice cream and they gave me two scoops in a pint!!! It wasn’t filled up. For $6.29 the server should have know better.
Atmosphere: 3
Food: 1
Service: 3
Alyssa Martin
This is the worst BR I've ever been to. The staff is rude (except for Tristan), they are constantly out of items that should be a menu staple (vanilla ice cream, coffee mix, etc). I would DEFINITELY not take kids/family here for a nice experience because it *never* is. I travel 3 more miles just to go to the much better, cleaner, and friendlier one down Rayford.
Keyshla Bobadilla
Giving them one star. They only had one employee and every time we were trying to order something through the drive thru she keep saying we do not have that ice cream. We came around 6 pm and the doors were closed. So disappointed.
I’ve been helped by the same guy the past few times I’ve come in and he’s very nice and helpful. He always has some great recommendations.
Atmosphere: 5
Food: 5
Service: 5
Giovani Diaz
I’m only giving 1 start because no options for 0 stars! I love baskin Robbins I’ve been getting my birthday cake for 30 years and not once have I have I been disappointed with a cake order?I ordered a week a head went to pick up my cake just for the associate that was nice to let me know my cake was not made, it’s not her fault, it’s a tradition to get the cake since my mom passed away, I was crushed! The manager didn’t even have the decency to let me know she sent and associate to ask if I wanted a refund! Why no one called or let me know???! I will never return!!
Atmosphere: 1
Food: 1
Service: 1
C Andersen
They ran out of bananas. I guess they are too stupid to send someone across the street to Kroger and buy any. They should be taken off uber eats. They are just stupid. They are suppose to have 31 flavors but say they don't have half of them. Time to get another store name.
Atmosphere: 1
Food: 1
Service: 1
xItchyx
An ice cream shop without vanilla or chocolate in stock
Terrible customer service. Manager did not handle a situation well. I do not recommend coming here.
The only baskin robins in town that would make me a clown come for my son’s 1st birthday! Thank you!
They had already closed by 10:15 PM.
The store is large & spacious with ample seating. The staff were helpful and they were patient while we sampled and took our time to choose our scoop.
The drawback though, is the lack of variety & poor, inaccurate or the lacking of proper labeling of ice cream and some ice creams ran out when we visited. There were some bits of ice cream that fell and mixed with the other ones. This store could do better with attention to detail and a bit more diligence.
Ample parking outside as it’s part of a strip.
Choose another place to go. First and last time going here! Took the grandkids for an ice cream date. They both wanted waffle bowls and was told they didn’t have waffle cones or bowls. I was told they just opened it was after 1pm on Saturday. They had very limited flavors and some had visible freezer burn. The vanilla ice cream that the kids chose had bits of freezer burn ice pieces in it.
Clean place, good selection of ice cream. Never too busy so empty tables are available.
Whatever you do, don’t order a shake because the young man pouts and slams everything while making it. Uses dirty blenders while wearing a dirty dingy shirt. Bad representation of the company, poor customer service, if you don’t like making shakes at an ice cream establishment, quit! Baskin Robbins, do better at hiring competent positive employees please.
I got 3 pints of ice cream and they gave me two scoops in a pint!!! It wasn’t filled up. For $6.29 the server should have know better.
Atmosphere: 3
Food: 1
Service: 3
This is the worst BR I've ever been to. The staff is rude (except for Tristan), they are constantly out of items that should be a menu staple (vanilla ice cream, coffee mix, etc). I would DEFINITELY not take kids/family here for a nice experience because it *never* is. I travel 3 more miles just to go to the much better, cleaner, and friendlier one down Rayford.
Giving them one star. They only had one employee and every time we were trying to order something through the drive thru she keep saying we do not have that ice cream. We came around 6 pm and the doors were closed. So disappointed.
Restaurantji Recommends
I’ve been helped by the same guy the past few times I’ve come in and he’s very nice and helpful. He always has some great recommendations.
Atmosphere: 5
Food: 5
Service: 5
I’m only giving 1 start because no options for 0 stars! I love baskin Robbins I’ve been getting my birthday cake for 30 years and not once have I have I been disappointed with a cake order?I ordered a week a head went to pick up my cake just for the associate that was nice to let me know my cake was not made, it’s not her fault, it’s a tradition to get the cake since my mom passed away, I was crushed! The manager didn’t even have the decency to let me know she sent and associate to ask if I wanted a refund! Why no one called or let me know???! I will never return!!
Atmosphere: 1
Food: 1
Service: 1
They ran out of bananas. I guess they are too stupid to send someone across the street to Kroger and buy any. They should be taken off uber eats. They are just stupid. They are suppose to have 31 flavors but say they don't have half of them. Time to get another store name.
Atmosphere: 1
Food: 1
Service: 1
An ice cream shop without vanilla or chocolate in stock
Recommended...
Atmosphere: 5
Food: 5
Service: 5
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