I had decided that I wanted to get some ice cream and chose this location. I walked in and the lady at the counter came over and looked at me with a mean look on her face. I told her I wanted a 3 scoop cup with coffee, cherry, and choco chip (I don’t remember the exact names) She then preceded to get my ice cream, I didn’t watch her scoop it. I paid for it and went to go eat it. As soon as I took a bite I knew it was the wrong flavor, I took it to the counter AFTER I had eaten from it and said this was wrong, she then told me that I had the flavors mixed up and that it was the right flavor. I then asked her to just toss the scoop on top and put the right flavor. She grabbed the cup then proceeded to scoop the ice cream that I ATE from into the “Sanitary” ice cream. So disgusting, no food safety. I will never go back to that location.
Shevyn Burnette
Horrible ! I ordered a cake for my daughter’s birthday online 10 days prior to the party , I tried calling throughout that time to update my order … they have no phone that works . Picked up the cake the day of the party and it was so freezer burnt we couldn’t even eat it . It’s like they made the cake the day I ordered it and left it in the freezer for the remaining 10 days until I picked it up ! Complete waste of money and my daughter could not even eat the cake for her birthday. The manager was rude , couldn’t care less they have no phone to call if needed. All around worst ever and will never go back . If I could give zero stars I would .
Kaitlyn Morgan
They sux. Don’t order from this store.
Natalia Gobeti
Worst experience possible. Ordered a cake for my sons birthday online. When time came I went there to pick it up, nobody knew of the cake. They acted like I was crazy and had not ordered it, I showed the order and they said the cake lady probably didn’t make it and that was that because quote “ she keeps getting the cakes orders wrong” They did not want to give my money back because the manager wasn’t there, I was very annoyed and asked for my money at least, with a lot of trouble they finally gave the money back to my card, I am still to receive it within 5 days. It was a lack of respect, responsibility and customer service.
Atmosphere: 1
Food: 1
Service: 1
Randi Lewis
Fresh donuts!!!
Atmosphere: 5
Food: 5
Service: 5
P.I. Patel
employees are clueless that i was at the front counter ready to order. No acknowledgment as they pass around on their cell phone on the other side. One girl at drive thru even saw me inside wait at the counter and she just walked passed.
Atmosphere: 5
Food: 5
Service: 1
Athena Lopez
If someone could post temporarily closed that would be helpful. We drove 40 minutes out of the way to come to this location. Please take a moment to list as closed temporarily.
Maria Jose Larranaga
I can understand locking up 5 minutes before close, but 45?.. change the hours if that’s the case.
Service: 1
Joe Jones
Terrible service. Super slow. Milkshakes were nothing more than milk with color of ice cream. Missing 95% of ice cream.
Terrible service. Super slow. Milkshakes were nothing more than milk with color of ice cream. Missing 95% of ice cream.
Atmosphere: 1
Food: 1
Service: 1
LeAnn Butler
I stopped by to get some late night ice cream for me and my daughter and they were closed up 10 minutes before they say they close. I will never go back to this location. They ignored me while I knocked. They just looked at me... Young kids closing up a business.... Such a disappointment
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Scoop Sundae
Mir Khan
Sign on the door says they close at 10:30 PM on Friday night same on the website got here at 10:10. They won’t let me in and they won’t come to the speaker at the drive-through. No excuse nothing.
Atmosphere: 1
Service: 1
Rob Monte
Change your business hours to 9pm instead of 930. I was there at 9pm n the doors are locked come on
Alex Khoury
Never have anything and don't know how to make sundaes. Never have hot fudge. TERRIBLE EXPERIENCE EVERYTIME. It's unfortunate. I love BR, but this is the absolute worst location.
Run out of ice cream and don't have extra
I had decided that I wanted to get some ice cream and chose this location. I walked in and the lady at the counter came over and looked at me with a mean look on her face. I told her I wanted a 3 scoop cup with coffee, cherry, and choco chip (I don’t remember the exact names) She then preceded to get my ice cream, I didn’t watch her scoop it. I paid for it and went to go eat it. As soon as I took a bite I knew it was the wrong flavor, I took it to the counter AFTER I had eaten from it and said this was wrong, she then told me that I had the flavors mixed up and that it was the right flavor. I then asked her to just toss the scoop on top and put the right flavor. She grabbed the cup then proceeded to scoop the ice cream that I ATE from into the “Sanitary” ice cream. So disgusting, no food safety. I will never go back to that location.
Horrible ! I ordered a cake for my daughter’s birthday online 10 days prior to the party , I tried calling throughout that time to update my order … they have no phone that works . Picked up the cake the day of the party and it was so freezer burnt we couldn’t even eat it . It’s like they made the cake the day I ordered it and left it in the freezer for the remaining 10 days until I picked it up ! Complete waste of money and my daughter could not even eat the cake for her birthday. The manager was rude , couldn’t care less they have no phone to call if needed. All around worst ever and will never go back . If I could give zero stars I would .
They sux. Don’t order from this store.
Worst experience possible. Ordered a cake for my sons birthday online. When time came I went there to pick it up, nobody knew of the cake. They acted like I was crazy and had not ordered it, I showed the order and they said the cake lady probably didn’t make it and that was that because quote “ she keeps getting the cakes orders wrong” They did not want to give my money back because the manager wasn’t there, I was very annoyed and asked for my money at least, with a lot of trouble they finally gave the money back to my card, I am still to receive it within 5 days. It was a lack of respect, responsibility and customer service.
Atmosphere: 1
Food: 1
Service: 1
Fresh donuts!!!
Atmosphere: 5
Food: 5
Service: 5
employees are clueless that i was at the front counter ready to order. No acknowledgment as they pass around on their cell phone on the other side. One girl at drive thru even saw me inside wait at the counter and she just walked passed.
Atmosphere: 5
Food: 5
Service: 1
If someone could post temporarily closed that would be helpful. We drove 40 minutes out of the way to come to this location. Please take a moment to list as closed temporarily.
I can understand locking up 5 minutes before close, but 45?.. change the hours if that’s the case.
Service: 1
Terrible service. Super slow. Milkshakes were nothing more than milk with color of ice cream. Missing 95% of ice cream.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible service. Super slow. Milkshakes were nothing more than milk with color of ice cream. Missing 95% of ice cream.
Atmosphere: 1
Food: 1
Service: 1
I stopped by to get some late night ice cream for me and my daughter and they were closed up 10 minutes before they say they close. I will never go back to this location. They ignored me while I knocked. They just looked at me... Young kids closing up a business.... Such a disappointment
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Scoop Sundae
Sign on the door says they close at 10:30 PM on Friday night same on the website got here at 10:10. They won’t let me in and they won’t come to the speaker at the drive-through. No excuse nothing.
Atmosphere: 1
Service: 1
Change your business hours to 9pm instead of 930. I was there at 9pm n the doors are locked come on
Never have anything and don't know how to make sundaes. Never have hot fudge. TERRIBLE EXPERIENCE EVERYTIME. It's unfortunate. I love BR, but this is the absolute worst location.
Atmosphere: 1
Food: 4
Service: 1
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