Showed up a little before open and waited patiently since I work nights. Staff arrived about 10 minutes before 6. Not wanting to rush anyone I waited a few more minutes until they turned in lobby lights.
When I walked in I was given a strange look, and told they weren’t open yet. When I explained google says 6 the person said they could be wrong and didn’t even know what time they opened after I offered to submit a correction request on google maps. Then proceeded to tell me that they don’t really have people come in and the first part of their time is for prep so as long as I just wanted donuts it was fine, otherwise I’d have to wait….?
Got my dozen. They’re fine, as expected, but the customer service??
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Donuts
Dee
Nice staff and good variety of donuts, fresh and yummy donut holes. Got the Halloween bucket, so cute!
Atmosphere: 5
Food: 5
Service: 5
Adam Rahman
Delivered but long wait in drive thru.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Boom Town Brown
I typically order form this place a lot to help get through my studies but this last time was kind of wild to me. I order on doordash and i wait like 30 min which is strange cause i live like 10 minutes away, i look at the app and find a message from my dasher. They say the employee they're talking to is telling them that my order was "already picked up." which doesnt make sense to me. If an order is picked up on door dash you cannot close it without interferance from the company itself, I never got a notification that it was picked up, and the order itself wasnt new/ wasnt a reorder, so even doordash did not register it as picked up. if a dasher stole it thats different, but i would expect someone with the order open on their phone telling the employee hey im here for this order would at lest get a proper response about what happened to my order. No biggie tho I cancel it (cause again no one picked it up) talk to door dash, get some credits, and try to reorder... Tell me why they were giving my dasher a hard time getting the order then on top of that intentionally messed with my drink. Again I order this drink all the time, so the difference was noticable. There was about 4x more syrup in the drink than what i ordered and it wasnt blended at all, the syrup was sitting at the bottom of the drink. To top it all off they didnt give me my full order??? Dont order from here on doordash at least. Idk if they were busy or training a new hire whatever it was, it was a waste of money and time.
Atmosphere: 1
Food: 1
Service: 1
Asad Imam
Highly incompetent people, no one answers the drive through intercom as they were busy chatting which I see from window. Then went to drive through window, no one bothered to come to it dor about 2 mins then finally a young girl came to the rescue. I had to repeat to 2 people twice to get things stright...!!! Be very patient and repetitive...??♂️?
Recommended dishes: Large Coffee and Sweet Black Pepper Bacon Egg and Cheese Croissant, Donuts
yusufalikeles77
Beautiful people, beautiful store.
Atmosphere: 5
Food: 5
Service: 5
Hasan Mehmud
Employees are cool and polite Store was clean
Atmosphere: 5
Food: 5
Service: 5
Anastasia Konik
Not good. Two tiny pieces of bacon on my sandwich which should have been toasted, and my other sandwich is missing sausage. It tastes.. underwhelming to say the least. Only thing that was decent was hash browns.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hash Browns, Bottled Water
Louis H
No issues ordering and picking up using the app
Atmosphere: 5
Food: 5
Service: 5
LDZ
Service was great along with the atmosphere. We didn’t have any problems with food it is average
Absolutely nothing good to say about the food or the people so I’ll keep it short
Atmosphere: 1
Food: 1
Service: 1
Shantasia Cunningham
Please don’t order from here , I took a leap of faith and ordered from here instead of my normal Starbucks run , ordered Hash browns and they handed me everything burnt . I feel bad because my kid was eating it half sleep in the morning until they realized they tasted funny .
Food: 1
José Bracamonte
It is an ideal place to taste a delicious donut according to your taste.
Food: 5
Service: 5
Stiles 0351
!!!STAY AWAY!!! On Friday 2/23/24 at about 1210pm my daughter doing a school project called from hildebrandt to see if the location would like to donate 2 dozen donuts. The guy on the phone proceeded to tell a 13 year old girl he would donate his nuts. I went to the location to discuss this with management, and was told the employees can't do that and it didn't happen. Management did not want to hear anything I was trying to say just deny deny
Natalie Chavez
Love the ice cream. The service today was not great but the ice cream is always good.
Showed up a little before open and waited patiently since I work nights. Staff arrived about 10 minutes before 6. Not wanting to rush anyone I waited a few more minutes until they turned in lobby lights.
When I walked in I was given a strange look, and told they weren’t open yet. When I explained google says 6 the person said they could be wrong and didn’t even know what time they opened after I offered to submit a correction request on google maps. Then proceeded to tell me that they don’t really have people come in and the first part of their time is for prep so as long as I just wanted donuts it was fine, otherwise I’d have to wait….?
Got my dozen. They’re fine, as expected, but the customer service??
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Donuts
Nice staff and good variety of donuts, fresh and yummy donut holes. Got the Halloween bucket, so cute!
Atmosphere: 5
Food: 5
Service: 5
Delivered but long wait in drive thru.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
I typically order form this place a lot to help get through my studies but this last time was kind of wild to me. I order on doordash and i wait like 30 min which is strange cause i live like 10 minutes away, i look at the app and find a message from my dasher. They say the employee they're talking to is telling them that my order was "already picked up." which doesnt make sense to me. If an order is picked up on door dash you cannot close it without interferance from the company itself, I never got a notification that it was picked up, and the order itself wasnt new/ wasnt a reorder, so even doordash did not register it as picked up. if a dasher stole it thats different, but i would expect someone with the order open on their phone telling the employee hey im here for this order would at lest get a proper response about what happened to my order. No biggie tho I cancel it (cause again no one picked it up) talk to door dash, get some credits, and try to reorder... Tell me why they were giving my dasher a hard time getting the order then on top of that intentionally messed with my drink. Again I order this drink all the time, so the difference was noticable. There was about 4x more syrup in the drink than what i ordered and it wasnt blended at all, the syrup was sitting at the bottom of the drink. To top it all off they didnt give me my full order??? Dont order from here on doordash at least. Idk if they were busy or training a new hire whatever it was, it was a waste of money and time.
Atmosphere: 1
Food: 1
Service: 1
Highly incompetent people, no one answers the drive through intercom as they were busy chatting which I see from window. Then went to drive through window, no one bothered to come to it dor about 2 mins then finally a young girl came to the rescue. I had to repeat to 2 people twice to get things stright...!!! Be very patient and repetitive...??♂️?
Recommended dishes: Large Coffee and Sweet Black Pepper Bacon Egg and Cheese Croissant, Donuts
Beautiful people, beautiful store.
Atmosphere: 5
Food: 5
Service: 5
Employees are cool and polite
Store was clean
Atmosphere: 5
Food: 5
Service: 5
Not good. Two tiny pieces of bacon on my sandwich which should have been toasted, and my other sandwich is missing sausage. It tastes.. underwhelming to say the least. Only thing that was decent was hash browns.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hash Browns, Bottled Water
No issues ordering and picking up using the app
Atmosphere: 5
Food: 5
Service: 5
Service was great along with the atmosphere. We didn’t have any problems with food it is average
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
Absolutely nothing good to say about the food or the people so I’ll keep it short
Atmosphere: 1
Food: 1
Service: 1
Please don’t order from here , I took a leap of faith and ordered from here instead of my normal Starbucks run , ordered Hash browns and they handed me everything burnt . I feel bad because my kid was eating it half sleep in the morning until they realized they tasted funny .
Food: 1
It is an ideal place to taste a delicious donut according to your taste.
Food: 5
Service: 5
!!!STAY AWAY!!! On Friday 2/23/24 at about 1210pm my daughter doing a school project called from hildebrandt to see if the location would like to donate 2 dozen donuts. The guy on the phone proceeded to tell a 13 year old girl he would donate his nuts. I went to the location to discuss this with management, and was told the employees can't do that and it didn't happen. Management did not want to hear anything I was trying to say just deny deny
Love the ice cream. The service today was not great but the ice cream is always good.
Atmosphere: 3
Food: 4
Service: 2
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