I went to pick up my curbside tonight. I was text that all product was available. I get home and 11 of my items are missing from the order but yet I was charged for them. I call the store and they say they cannot help as curbside has gone home and customer service had gone home at 5. So they currently have $40 of mine and my product. I asked to speak to the manager and apparently I was talking to a manager. There was no effort or care to make a wrong right. This really
Bonnie Thiessen
I went to pick up my curbside tonight. I was text that all product was available. I get home and 11 of my items are missing from the order but yet I was charged for them. I call the store and they say they cannot help as curbside has gone home and customer service had gone home at 5. So they currently have $40 of mine and my product. I asked to speak to the manager and apparently I was talking to a manager. There was no effort or care to make a wrong right. This really was unfortunate as the last time my avocodos were all rotten and they gave me a a ripped bag of thawed what was suppose to be frozen chicken strips. When I filled out the survey and asked for a call back, I never received one. The two times before that, they had not picked my order when I arrived in my selected time slot. We pay extra for curbside service.
So I left the house and went to the Kroger across the street to get the product that HEB still has of mine but has charged me for. This is really too bad. This HEB has been my store for 15 years. It's not the newest or biggest, but the one closest to me and the one I knew. Sorry HEB it should be 3 strikes you are out. 4 strikes - well I was the one a little slow and should have known better than to have placed another order.
I don't like having to post this, but maybe this way I may get my money back and a call back?
Chris O'Rourke
As for the grocery store, the produce is not very good but the rest of the store is good.
Chris O'Rourke
As for the grocery store, the produce is not very good but the rest of the store is good. As for the pharmacy, good grief. It's probably the worst pharmacy around. I drop off a couple prescriptions and the guy says they'll be ready in an hour. And, I tell him I'll be using GoodRX. He says ok and they wont ring it up till I return to pick them up. So I arrive for the pickup, and the lady Audri gets my prescriptions and announcements I owe nearly $300. I ask if they applied the GoodRX discounts and this is where things went downhill. She got all huffy and visibly mad and irritated at me because she had to cancel that sale and reprice the prescriptions. In an arrogant & condescending tone of voice, she begins arguing with me that I was supposed to give the GoodRX discount codes at the time of drop-off. I tried explaining that the fellow who took my prescriptions at drop-off said I could provide them later at pick-up, and they would not ring up the sale till then. Oh she was so irritated with me. After repricing them, my total was just about $84....a huge difference from nearly $300. Additionally, the cost difference was only a few bucks between HEB and Kroger. Next time, I'll gladly pay the few dollars more at Kroger to bypass this unnecessary hassle & drama. Let me close by saying I understand mistakes happen...they were to wait to calculate the total amount for all the prescriptions but didn't. I don't know where the ball was dropped in the pharmacy. If Audri had kindly stated they would redo the pricing, life would have continued with no drama. But, that's not what happened. Her attitude came out in full force, and that's what I take issue with.
Manuel Manny Diaz
Stay away from this heb there’s others in the area, management is horrible and don’t know what they are doing! I’m at another heb 20 minutes later which they allowed me to pay manually an order which was over $100, both manager and employee approved it.
Sea Kat Estrada
Beautiful store with a great selection!
Nancy Padfield
Stephanie, Louie and Anna are MY HEB FLORAL DREAM TEAM. I approached them regarding a couples shower and from our VERY first meeting every word they spoke was one of professionalism, confidence, reassurance and kindness. ... and let me tell you they DELIVERED! It was absolutely gorgeous. They deliver and did set up for a very small fee. The flowers and greenery were so affordable and the results were stunning. They brought helium on site and filled balloons!!! I have gotten to know many associates at HEB over the years and they ALL have been wonderful. Some have moved on and some have passed...I miss all my HEB friends. If you are ever in need of floral advise, design or set up...HEB had it knocked! THANKS AGAIN TO STEPHANIE, LOUIE AND ANNA!!
Nancy Padfield
Stephanie, Louie and Anna are MY HEB FLORAL DREAM TEAM. I approached them regarding a couples shower and from our VERY first meeting every word they spoke was one of professionalism, confidence, reassurance and kindness. ... and let me tell you they DELIVERED! It was absolutely gorgeous. They deliver and did set up for a very small fee. The flowers and greenery were so affordable and the results were stunning. They brought helium on site and filled balloons!!! I have gotten to know many associates at HEB over the years and they ALL have been wonderful. Some have moved on and some have passed...I miss all my HEB friends. If you are ever in need of floral advise, design or set up...HEB had it knocked! THANKS AGAIN TO STEPHANIE, LOUIE AND ANNA!!
Bonnie Felle
its a great HEB but I wish their employees would check the expiration on things! I bought ice cream here and it was expired in June... its September made me sick to my stomach!
Kristi Beauchamp-Graham
Oh my... lost in translation...in the box by the entrance!
I went to pick up my curbside tonight. I was text that all product was available. I get home and 11 of my items are missing from the order but yet I was charged for them. I call the store and they say they cannot help as curbside has gone home and customer service had gone home at 5. So they currently have $40 of mine and my product. I asked to speak to the manager and apparently I was talking to a manager. There was no effort or care to make a wrong right. This really
I went to pick up my curbside tonight. I was text that all product was available. I get home and 11 of my items are missing from the order but yet I was charged for them. I call the store and they say they cannot help as curbside has gone home and customer service had gone home at 5. So they currently have $40 of mine and my product. I asked to speak to the manager and apparently I was talking to a manager. There was no effort or care to make a wrong right. This really was unfortunate as the last time my avocodos were all rotten and they gave me a a ripped bag of thawed what was suppose to be frozen chicken strips. When I filled out the survey and asked for a call back, I never received one. The two times before that, they had not picked my order when I arrived in my selected time slot. We pay extra for curbside service. So I left the house and went to the Kroger across the street to get the product that HEB still has of mine but has charged me for. This is really too bad. This HEB has been my store for 15 years. It's not the newest or biggest, but the one closest to me and the one I knew. Sorry HEB it should be 3 strikes you are out. 4 strikes - well I was the one a little slow and should have known better than to have placed another order. I don't like having to post this, but maybe this way I may get my money back and a call back?
As for the grocery store, the produce is not very good but the rest of the store is good.
As for the grocery store, the produce is not very good but the rest of the store is good. As for the pharmacy, good grief. It's probably the worst pharmacy around. I drop off a couple prescriptions and the guy says they'll be ready in an hour. And, I tell him I'll be using GoodRX. He says ok and they wont ring it up till I return to pick them up. So I arrive for the pickup, and the lady Audri gets my prescriptions and announcements I owe nearly $300. I ask if they applied the GoodRX discounts and this is where things went downhill. She got all huffy and visibly mad and irritated at me because she had to cancel that sale and reprice the prescriptions. In an arrogant & condescending tone of voice, she begins arguing with me that I was supposed to give the GoodRX discount codes at the time of drop-off. I tried explaining that the fellow who took my prescriptions at drop-off said I could provide them later at pick-up, and they would not ring up the sale till then. Oh she was so irritated with me. After repricing them, my total was just about $84....a huge difference from nearly $300. Additionally, the cost difference was only a few bucks between HEB and Kroger. Next time, I'll gladly pay the few dollars more at Kroger to bypass this unnecessary hassle & drama. Let me close by saying I understand mistakes happen...they were to wait to calculate the total amount for all the prescriptions but didn't. I don't know where the ball was dropped in the pharmacy. If Audri had kindly stated they would redo the pricing, life would have continued with no drama. But, that's not what happened. Her attitude came out in full force, and that's what I take issue with.
Stay away from this heb there’s others in the area, management is horrible and don’t know what they are doing! I’m at another heb 20 minutes later which they allowed me to pay manually an order which was over $100, both manager and employee approved it.
Beautiful store with a great selection!
Stephanie, Louie and Anna are MY HEB FLORAL DREAM TEAM. I approached them regarding a couples shower and from our VERY first meeting every word they spoke was one of professionalism, confidence, reassurance and kindness. ... and let me tell you they DELIVERED! It was absolutely gorgeous. They deliver and did set up for a very small fee. The flowers and greenery were so affordable and the results were stunning. They brought helium on site and filled balloons!!! I have gotten to know many associates at HEB over the years and they ALL have been wonderful. Some have moved on and some have passed...I miss all my HEB friends. If you are ever in need of floral advise, design or set up...HEB had it knocked! THANKS AGAIN TO STEPHANIE, LOUIE AND ANNA!!
Stephanie, Louie and Anna are MY HEB FLORAL DREAM TEAM. I approached them regarding a couples shower and from our VERY first meeting every word they spoke was one of professionalism, confidence, reassurance and kindness. ... and let me tell you they DELIVERED! It was absolutely gorgeous. They deliver and did set up for a very small fee. The flowers and greenery were so affordable and the results were stunning. They brought helium on site and filled balloons!!! I have gotten to know many associates at HEB over the years and they ALL have been wonderful. Some have moved on and some have passed...I miss all my HEB friends. If you are ever in need of floral advise, design or set up...HEB had it knocked! THANKS AGAIN TO STEPHANIE, LOUIE AND ANNA!!
its a great HEB but I wish their employees would check the expiration on things! I bought ice cream here and it was expired in June... its September made me sick to my stomach!
Oh my... lost in translation...in the box by the entrance!
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