Online it said they close at 2am, but when I showed up at 1:26 they said they were closed?
Atmosphere: 1
Service: 2
Sum Pi
Night shift team is great! Always available to help.
Food: 5
Service: 5
Genesis Tarango
Correct me if I’m wrong, I’ve been here twice the first time order was right, this second time we ordered the same amount of tacos. 6 tacos wasn’t it suppose to be a total of 12? I’m confused as she said I needed to order 6 orders of tacos for it to be 12 and I told her you guys don’t do 2 tacos in each no more and she said yes but you did 3 orders so it was 6 🤯 so I’m sitting here wondering if I’m wrong, anyways no receipt, she didn’t even repeat the order and didn’t even bother saying the total and she was rude! But anyways I’m not coming back.
Atmosphere: 3
Food: 4
Service: 2
Elli B
This is by far the WORST location ive ever been to for any kind of fast food, not just this franchise. The district manager and coprate needs to reevaluate this location. The orders are always wrong they make you pull up so they cant track how long the ridiculous wait time is and if anyone ever trys to call they literally pick up the phone dont say anything then repeatedly hang up on you regardless of why you are calling. This area is new but this restaurant is beyond horrible
Atmosphere: 1
Food: 1
Service: 1
Cyd Sheri J
I went through the drive thru at 10:15pm on Thursday 10/16/25. I ordered a classic smashed burger with no boss sauce or pickles and add mayo and mustard. I was given a plain burger with nothing on it. I tried calling them 3 times in a row and they picked the phone up then hung up without saying anything. Terrible customer service and whoever is doing the cooking and food prepping needs additional training.
Food: 1
Service: 1
First name surname
Staf is usually very friendly
Sherry T Chase Jackson
Horrible drive thru experience....I guess the person handling the drive thru was having a bad day where she didn't want to verbally listen and talk to her customers....she should have just stayed home if she didn't want to serve the public today....
Atmosphere: 5
Food: 5
Service: 1
Linus
Horrible Managerial Service!!! Made an order online via their app on Aug 13. Arrived at location and they were closing. They couldn't prepare the order, refund my money, or give me any instructions on what to do. I've contacted JIB via the app, email, and phone (they pickup then hang up). NO RESPONSE TO EITHER!! I've reported the transaction to my bank and JIB has not responded as a merchant. Basically stealing and not being accountable due to the hours that do not coinside with the hours on the app. It's been nearly two weeks NOT one single response!!!
Service: 1
Mac Garcia
Probably the best Jack in the box I’ve been to so far, clean floors and great food presentation for a fast food place.
Good Ole staple Jack in the box. Tables could be kept up with better, but they were friendly and courteous. Food was as expected.
Atmosphere: 4
Food: 4
Service: 4
James Morken
Seems dirty ..
Atmosphere: 2
Food: 2
Service: 2
Victoria
I went last week at 1 am and they tell me that they don't have any kind of hamburger, it's supposed to be a hamburger place why don't they? I really would never go again, the attention is the worst.
Atmosphere: 1
Food: 1
Service: 1
Christopher Bradford
Great 👍
Atmosphere: 5
Food: 5
Service: 5
V C
The location in Houston I visited was questionable because I got sick from the food there. I love the two tacos deal. It’s a great value and usually they’re good.
The food and staff has been great recently.
Atmosphere: 4
Food: 3
Service: 2
Online it said they close at 2am, but when I showed up at 1:26 they said they were closed?
Atmosphere: 1
Service: 2
Night shift team is great! Always available to help.
Food: 5
Service: 5
Correct me if I’m wrong, I’ve been here twice the first time order was right, this second time we ordered the same amount of tacos. 6 tacos wasn’t it suppose to be a total of 12? I’m confused as she said I needed to order 6 orders of tacos for it to be 12 and I told her you guys don’t do 2 tacos in each no more and she said yes but you did 3 orders so it was 6 🤯 so I’m sitting here wondering if I’m wrong, anyways no receipt, she didn’t even repeat the order and didn’t even bother saying the total and she was rude! But anyways I’m not coming back.
Atmosphere: 3
Food: 4
Service: 2
This is by far the WORST location ive ever been to for any kind of fast food, not just this franchise. The district manager and coprate needs to reevaluate this location. The orders are always wrong they make you pull up so they cant track how long the ridiculous wait time is and if anyone ever trys to call they literally pick up the phone dont say anything then repeatedly hang up on you regardless of why you are calling. This area is new but this restaurant is beyond horrible
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru at 10:15pm on Thursday 10/16/25. I ordered a classic smashed burger with no boss sauce or pickles and add mayo and mustard. I was given a plain burger with nothing on it. I tried calling them 3 times in a row and they picked the phone up then hung up without saying anything. Terrible customer service and whoever is doing the cooking and food prepping needs additional training.
Food: 1
Service: 1
Staf is usually very friendly
Horrible drive thru experience....I guess the person handling the drive thru was having a bad day where she didn't want to verbally listen and talk to her customers....she should have just stayed home if she didn't want to serve the public today....
Atmosphere: 5
Food: 5
Service: 1
Horrible Managerial Service!!! Made an order online via their app on Aug 13. Arrived at location and they were closing. They couldn't prepare the order, refund my money, or give me any instructions on what to do. I've contacted JIB via the app, email, and phone (they pickup then hang up). NO RESPONSE TO EITHER!! I've reported the transaction to my bank and JIB has not responded as a merchant. Basically stealing and not being accountable due to the hours that do not coinside with the hours on the app. It's been nearly two weeks NOT one single response!!!
Service: 1
Probably the best Jack in the box I’ve been to so far, clean floors and great food presentation for a fast food place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good Ole staple Jack in the box. Tables could be kept up with better, but they were friendly and courteous. Food was as expected.
Atmosphere: 4
Food: 4
Service: 4
Seems dirty ..
Atmosphere: 2
Food: 2
Service: 2
I went last week at 1 am and they tell me that they don't have any kind of hamburger, it's supposed to be a hamburger place why don't they? I really would never go again, the attention is the worst.
Atmosphere: 1
Food: 1
Service: 1
Great 👍
Atmosphere: 5
Food: 5
Service: 5
The location in Houston I visited was questionable because I got sick from the food there. I love the two tacos deal. It’s a great value and usually they’re good.
Atmosphere: 3
Food: 2
Service: 3
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