HORRIBLE SERVICE! i was trying to order the Triple Treat Box which comes with two medium sized pizzas, breadsticks, and a dessert. the workers told me that it only comes with three pizzas. i showed them what it all comes with FROM THEIR WEBSITE and the lady had an attitude and told another worker “yall gonna have to help them, im not even clocked in yet” with the ugliest attitude. so i turned my butt around, left, & ordered at another pizza hut not too far from this location and they were able to place my order with no issues :) thanks for nothing you grumpy people. seems like there needs to be more training done at this location. i see why everyone is giving them 1 star. order elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Eli Policarpo
I order online when i got to the window server handed me the receipt and pen to sign I signed but left no tips i felt they hold my order for over 50 minutes because it was cold and soggy..they should not spect tips for pick up orders.
Atmosphere: 1
Food: 1
Service: 1
Emyee Lai
Certainly! Here’s an example of a scathing review based on your experience:
Absolutely Disgusted I picked up my order from Pizza Hut, only to find a dead fly inside the box when I opened it at home. I was horrified and immediately contacted their escalation team, expecting some sort of resolution. Instead of addressing the issue, they brought up that this “wasn’t my first complaint” (which, by the way, shouldn’t matter when there’s a fly in my food!) and told me they wouldn’t refund my money unless I physically came to the store.
Why should I have to go back to the store to fix their disgusting mistake? The lack of accountability is beyond frustrating. This experience was absolutely revolting, and their customer service made it even worse. Save yourself the trouble and order from literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Mia Milina
Ordered dinner for my family last night and I think that will be the last time I order from here. Not only was my whole order cold but it seemed like they gave me old pizza that was just left in the warmer. I figured give this a shot since domino's gave me crumbs for chicken wings. But dang now both are on the bad list. I get yall don't have drivers but to use door dash as your main source is a no go! We waited over 30 minutes for delivery too. Idk what can be done to make it right but it's a foul and a foodcode violation to give out hours old pizza. MINE WAS NOT FRESH! But at least we got a free order of wings. That were also gross the only item that was good were the Buffalo chicken.
Food reviewer
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Honey BBQ, Pepperoni Pizza, Fries, Cheese Pizza, Boneless Wings, 20 Oz Dr Pepper
Cylister Crumb
Per manager they are not required to wear gloves in Texas! Made my order on the app before getting here! Will not return!
Atmosphere: 1
Food: 1
Service: 1
Chris Arnold
Food was prepared poorly. Took an hour and a half to get my delivery order. Food was luke warm at best. Don't order from this location.
Atmosphere: 1
Food: 2
Service: 1
Kim Broadway
If I had known they were using DoorDash/3rd party delivery, I would have not ordered from them to begin with. Our 2 pizzas and 2 cheese sticks were not hot and one of the cheese sticks was undercooked.
Food: 1
Service: 1
Clarissa Rodriguez Palmeros
Worst customer service.Charged card twice , pizza hut customer services refuses to refund , took over two hours to receive a COLD pizza , HARD as a rock bread sticks , wings with no sauce and cold. Worst of the worst. I was told to expect a call from customer service as well as pizza hut store & have not received a call from either. Correct address didn't save on website so had to contact customer service and that's when it all went down hill , worst of the worst.
Atmosphere: 1
Food: 1
Service: 1
Sarah G
Horrible pizza! Soaking in marinara sauce, hard to where it was difficult to break the pieces and cold when it got here. This is the worst service we’ve had with Pizza Hut. I should of stuck with Marcos Pizza!
Atmosphere: 1
Food: 1
Service: 1
jennifer scott
ORDER #3241127195840001313039266 Placed on November 27 at 7:58 PM
Everytime I visit this location, my order is never right. Very disappointing that they can’t read the order as is and make as requested. Where are the managers? They should be following up on accuracy and quality. Will not be coming back again!
Location has been TERRIBLE. From food being dry I would assume it has been sitting in the warmer too long and they have been 10 to 20 minutes late for the past couple of times. I do not know what changed at this location but they were great before. I am assuming the delivery service they are going through. I think it is door dash.
Atmosphere: 1
Food: 2
Service: 1
Amanda Lozano
We haven't had Piza Hut in a long time. We were really looking forward to having it again. Big disappointment! All 3 pizzas we're so dry & hard. One was even supposed to have extra sauce. It's not the same quality pizza we grew up with. Won't be ordering again.
Atmosphere: 2
Food: 1
Service: 2
Richard Coe
The pizza was absolutely nasty. Looks like it had been sitting a long time before it had been delivered to us. The cheese was stale will never order from Pizza Hut ever again in general!!! 7 pizza and they where all looking old not fresh !!
HORRIBLE SERVICE! i was trying to order the Triple Treat Box which comes with two medium sized pizzas, breadsticks, and a dessert. the workers told me that it only comes with three pizzas. i showed them what it all comes with FROM THEIR WEBSITE and the lady had an attitude and told another worker “yall gonna have to help them, im not even clocked in yet” with the ugliest attitude. so i turned my butt around, left, & ordered at another pizza hut not too far from this location and they were able to place my order with no issues :)
thanks for nothing you grumpy people. seems like there needs to be more training done at this location. i see why everyone is giving them 1 star. order elsewhere!
Atmosphere: 1
Food: 1
Service: 1
I order online when i got to the window server handed me the receipt and pen to sign I signed but left no tips i felt they hold my order for over 50 minutes because it was cold and soggy..they should not spect tips for pick up orders.
Atmosphere: 1
Food: 1
Service: 1
Certainly! Here’s an example of a scathing review based on your experience:
Absolutely Disgusted
I picked up my order from Pizza Hut, only to find a dead fly inside the box when I opened it at home. I was horrified and immediately contacted their escalation team, expecting some sort of resolution. Instead of addressing the issue, they brought up that this “wasn’t my first complaint” (which, by the way, shouldn’t matter when there’s a fly in my food!) and told me they wouldn’t refund my money unless I physically came to the store.
Why should I have to go back to the store to fix their disgusting mistake? The lack of accountability is beyond frustrating. This experience was absolutely revolting, and their customer service made it even worse. Save yourself the trouble and order from literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Ordered dinner for my family last night and I think that will be the last time I order from here. Not only was my whole order cold but it seemed like they gave me old pizza that was just left in the warmer. I figured give this a shot since domino's gave me crumbs for chicken wings. But dang now both are on the bad list. I get yall don't have drivers but to use door dash as your main source is a no go! We waited over 30 minutes for delivery too. Idk what can be done to make it right but it's a foul and a foodcode violation to give out hours old pizza. MINE WAS NOT FRESH! But at least we got a free order of wings. That were also gross the only item that was good were the Buffalo chicken.
Food reviewer
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Honey BBQ, Pepperoni Pizza, Fries, Cheese Pizza, Boneless Wings, 20 Oz Dr Pepper
Per manager they are not required to wear gloves in Texas! Made my order on the app before getting here! Will not return!
Atmosphere: 1
Food: 1
Service: 1
Food was prepared poorly. Took an hour and a half to get my delivery order. Food was luke warm at best. Don't order from this location.
Atmosphere: 1
Food: 2
Service: 1
If I had known they were using DoorDash/3rd party delivery, I would have not ordered from them to begin with. Our 2 pizzas and 2 cheese sticks were not hot and one of the cheese sticks was undercooked.
Food: 1
Service: 1
Worst customer service.Charged card twice , pizza hut customer services refuses to refund , took over two hours to receive a COLD pizza , HARD as a rock bread sticks , wings with no sauce and cold. Worst of the worst. I was told to expect a call from customer service as well as pizza hut store & have not received a call from either.
Correct address didn't save on website so had to contact customer service and that's when it all went down hill , worst of the worst.
Atmosphere: 1
Food: 1
Service: 1
Horrible pizza! Soaking in marinara sauce, hard to where it was difficult to break the pieces and cold when it got here. This is the worst service we’ve had with Pizza Hut. I should of stuck with Marcos Pizza!
Atmosphere: 1
Food: 1
Service: 1
ORDER #3241127195840001313039266
Placed on November 27 at 7:58 PM
Everytime I visit this location, my order is never right. Very disappointing that they can’t read the order as is and make as requested. Where are the managers? They should be following up on accuracy and quality. Will not be coming back again!
Recommended dishes: Pepperoni Pizza, Meat Lover's Pizza
Restaurantji Recommends
Pizza!! Mmm! Good. Ahhh! Thin crust. Raaa! Pepperoni. Raaa!
Ungabunga!
Atmosphere: 5
Food: 5
Service: 5
Location has been TERRIBLE. From food being dry I would assume it has been sitting in the warmer too long and they have been 10 to 20 minutes late for the past couple of times. I do not know what changed at this location but they were great before. I am assuming the delivery service they are going through. I think it is door dash.
Atmosphere: 1
Food: 2
Service: 1
We haven't had Piza Hut in a long time. We were really looking forward to having it again. Big disappointment! All 3 pizzas we're so dry & hard. One was even supposed to have extra sauce. It's not the same quality pizza we grew up with. Won't be ordering again.
Atmosphere: 2
Food: 1
Service: 2
The pizza was absolutely nasty. Looks like it had been sitting a long time before it had been delivered to us. The cheese was stale will never order from Pizza Hut ever again in general!!! 7 pizza and they where all looking old not fresh !!
Atmosphere: 1
Food: 1
Service: 1
Did a good job
Atmosphere: 5
Food: 5
Service: 5
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