Idk why, but this potbelly’s just can’t seem to get it right
Phi
Every time I order here the sandwich gets smaller & smaller. 4 bites and it’s gone. $15 price tag for a sample sandwich & chips that were stale & a discusting questionable looking object in my stale chip bag. This is not worth the $15! Please save yourself the money & go elsewhere.gross never again.
Andrea Arevalo
I ordered online for convenience, but when I went to pick up my order, the lady just handed it to me very quickly and turned around and left. I yelled out to her that she forgot my drink. I had to call the number at the store to let them know that they didn’t give me my drink and then they asked that I check my receipt because they did not see it. I show them the receipt and they say oh just give it to her as if I had not paid for it??
The store was empty and they still managed to give bad service.
Erica Alvarado
Got a veggie sandwich and they forgot to put avocado, peppers and added other stuff i didn’t order
Warren Chen
Personal favorite now is the avo turkey. My go to for sure for lunch in this area :)
Bonnie
Ordered Avo Turkey. Sub came with just turkey, no Avocado or cucumber. They forgot my soup. And they charged me for a drink after I specifically said no drink. No utensils. I filled out a complaint on their website and no one even called me back. Clearly they don't care about customer service.
Armanda West
Stop in after seeing a sign for Egg Nog Shake, omg I love egg nog! When I entered I was never greeted so I assumed ok their busy a few minutes later an Afro American girl with dreads asked how she could help me after she handed off two sandwiches to a customer waiting, I politely said I would like to order an Egg Nog Shake and she responded oh ok one of them will help you! There was a middle age Caucasian man in the drive thru and a middle age Caucasian women woman up front. About five minutes later the lady asked could she take my order and again a said I would like an egg nog shake, and she walked away and told the guy in drive thru that I wanted a shake and walked away and begun making sandwiches. 10 minutes into my visit I walked to the area where the two ladies were making sandwiches and asked should I come back another time and Caucasian woman said well it’s only three of us here and turned her head and continued what she was doing. I walked back to the register and 5 minutes later the guy in drive thru screamed from the drive thru area did I want a egg nog shake and I replied YeS and he said what’s that and I said yes.! He picked some items off the floor with his bare hands and scopped two scoops of Icecream in the blender and prepared my shake and picked up two fingers cookies with his bare nasty hands and handed it to me. Here I am waiting again to be rung up and here goes the Caucasian girl to ring me up! But why not when she dusted greeted me atleast that step would’ve been out the way! I guess people be ask backwards as long as it took my dinner I ordered from next door was cold!!!! Bring out the robots I hate rude ass customer service!!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sugar Cookie
M Hackney
Didn't love it, didn't hate it. Portions were plentiful but the food quality was average. The dining area was clean, as were the bathrooms.
Atmosphere: 3
Food: 3
Service: 3
Megan Dill
Great service and customer care with James! We are so excited for our catering order.
Atmosphere: 5
Food: 5
Service: 5
Vivian Gibson
Any job where I have to speak to the employees they should NOT be allowed to have AirPods in. The guy didn’t even hear my order correctly as I found out while I was waiting at the cashier to checkout. Unacceptable and it’s happening more and more in the service/customer service industry these days. Do better kids, do better.
James one of the managers was extremely accommodating. I came a few weeks ago and my cookies were hard. He more than made it up to me. Thank you James.
Atmosphere: 5
Food: 5
Service: 5
Zobeida Cardiel
Placed a order here early in the morning so it can be delivered to me for LUNCH TIME (i work at a school) near by. My order was promised to be delivered by 11AM. Its 11:15 no food, i call the store, they said it was waiting for me to pick it up when i CLEARLY have it set for DELIVERY and paid the $3.99 FEE. Food was cold when it finally got here 45 min latter. I didnt get to eat my food in peace. NEVER AGAIN ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Erin
They burnt all of our food and served it to us.,slow service
Idk why, but this potbelly’s just can’t seem to get it right
Every time I order here the sandwich gets smaller & smaller. 4 bites and it’s gone. $15 price tag for a sample sandwich & chips that were stale & a discusting questionable looking object in my stale chip bag. This is not worth the $15! Please save yourself the money & go elsewhere.gross never again.
I ordered online for convenience, but when I went to pick up my order, the lady just handed it to me very quickly and turned around and left. I yelled out to her that she forgot my drink. I had to call the number at the store to let them know that they didn’t give me my drink and then they asked that I check my receipt because they did not see it. I show them the receipt and they say oh just give it to her as if I had not paid for it??
The store was empty and they still managed to give bad service.
Got a veggie sandwich and they forgot to put avocado, peppers and added other stuff i didn’t order
Personal favorite now is the avo turkey. My go to for sure for lunch in this area :)
Ordered Avo Turkey. Sub came with just turkey, no Avocado or cucumber. They forgot my soup. And they charged me for a drink after I specifically said no drink. No utensils. I filled out a complaint on their website and no one even called me back. Clearly they don't care about customer service.
Stop in after seeing a sign for Egg Nog Shake, omg I love egg nog! When I entered I was never greeted so I assumed ok their busy a few minutes later an Afro American girl with dreads asked how she could help me after she handed off two sandwiches to a customer waiting, I politely said I would like to order an Egg Nog Shake and she responded oh ok one of them will help you! There was a middle age Caucasian man in the drive thru and a middle age Caucasian women woman up front. About five minutes later the lady asked could she take my order and again a said I would like an egg nog shake, and she walked away and told the guy in drive thru that I wanted a shake and walked away and begun making sandwiches. 10 minutes into my visit I walked to the area where the two ladies were making sandwiches and asked should I come back another time and Caucasian woman said well it’s only three of us here and turned her head and continued what she was doing. I walked back to the register and 5 minutes later the guy in drive thru screamed from the drive thru area did I want a egg nog shake and I replied YeS and he said what’s that and I said yes.! He picked some items off the floor with his bare hands and scopped two scoops of Icecream in the blender and prepared my shake and picked up two fingers cookies with his bare nasty hands and handed it to me. Here I am waiting again to be rung up and here goes the Caucasian girl to ring me up! But why not when she dusted greeted me atleast that step would’ve been out the way! I guess people be ask backwards as long as it took my dinner I ordered from next door was cold!!!! Bring out the robots I hate rude ass customer service!!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sugar Cookie
Didn't love it, didn't hate it. Portions were plentiful but the food quality was average. The dining area was clean, as were the bathrooms.
Atmosphere: 3
Food: 3
Service: 3
Great service and customer care with James! We are so excited for our catering order.
Atmosphere: 5
Food: 5
Service: 5
Any job where I have to speak to the employees they should NOT be allowed to have AirPods in. The guy didn’t even hear my order correctly as I found out while I was waiting at the cashier to checkout. Unacceptable and it’s happening more and more in the service/customer service industry these days. Do better kids, do better.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
James one of the managers was extremely accommodating. I came a few weeks ago and my cookies were hard. He more than made it up to me. Thank you James.
Atmosphere: 5
Food: 5
Service: 5
Placed a order here early in the morning so it can be delivered to me for LUNCH TIME (i work at a school) near by. My order was promised to be delivered by 11AM. Its 11:15 no food, i call the store, they said it was waiting for me to pick it up when i CLEARLY have it set for DELIVERY and paid the $3.99 FEE. Food was cold when it finally got here 45 min latter. I didnt get to eat my food in peace. NEVER AGAIN ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
They burnt all of our food and served it to us.,slow service
Atmosphere: 3
Food: 1
Service: 3
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Chocolate Chip Cookie
Ho-Hum!!!
Atmosphere: 3
Food: 3
Service: 3
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