This place is the ? kneesVegetarian options: Breakfast usually is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Melgar R
I have been coming to this cafe for about 6 years now. I came at 7:35 pm today. I was rushing because I knew they closed at 8. They had some muffins left on the display, nothing else. I was greeted by this lady; very unfriendly, even seemed angry when I asked her. I wanted to get some muffins. Although I came for the good stuff they offered, it would be nice if the customer service matched it.
Atmosphere: 4
Food: 5
Service: 1
Meera Nandlal
I love their coffee and desserts! Plus, the staff is pretty cool. Just a great place to grab a bite & enjoy your coffee. You can’t go wrong with those giant chocolate covered strawberries they have all year round!
Atmosphere: 5
Food: 5
Service: 5
Lissette Goodgame
We love coming to Rao's for desserts, but we have never had a pleasant experience with the staff. The desserts are wonderful, but it's almost like the customers come second. They are surly and never seem happy.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Coffee and Dessert, Gelato Selections, Cakes and Pies, Key Lime Pie
Mariya Alyokhina
I rarely write reviews but after this experience I had to. First off, when my partner and I came into the cafe, we were ignored by all of the staff who were standing around the register doing nothing. Nobody greeted us or acknowledged us. It wasn’t until almost 5-10 minutes later that a girl finally came up to the counter and said hello. Next, upon looking at the selection in the display fridge, many of the items were out of stock. Hardly anything seemed fresh. Most of the items looked days old. They didn’t provide us with a menu, and there wasn’t one posted anywhere. When we asked the staff for one they pointed at a QR code with a lot of attitude. Fine. After scanning the code, I had about 5 seconds to look at the drink menu before another employee (who was just standing around the counter not doing anything) asked us in a rude tone “are you ready yet?” To which we said no and proceeded to continue looking at the menu. Not even a minute later the employee standing next to him asked us the same thing again, after just hearing us say no. At this point we were irritated. There was absolutely no friendly attitude at all. It seemed like we were being rushed into making a choice. My partner and I stepped aside to make our decision without being bothered and finally when we were ready, we ordered. We got one cold brew, one dirty chai, a cheesecake slice, a what I assumed to be raspberry turnover, and a chocolate chip muffin. The price alone was ridiculous. Almost $7 for a SLICE of cheesecake??? Wild. Anyway, while waiting, I went to use their restroom. The toilets were hardly cleaned. The sink was almost completely detached from the wall and soap wasn’t refilled. After coming back, the chai latte still wasn’t made yet. Let me clarify, the cafe was practically empty aside from 3 people who were sitting there before we got there. I wasn’t sure what was taking so long. We waited over 5 minutes and in that time frame I noticed how absolutely filthy this cafe was. I witnessed one of the employees take the trash out and left a trail of mystery liquid all over the middle of the floor and didn’t clean it up. There was no utensils available at the front “bar” area as it never got restocked. There was about 3 or 4 tables dirty with crumbs, spilled liquid, and garbage sitting around. The whole cafe is littered with Easter decorations that were messy and still had tags on. Nothing was organized or cleaned. The gelato display freezer had serving spoons sprawled across, with the handles facing in random directions, all of the ice cream looked half melted and had the spoon laying bare in them. It was disgusting. Finally after a long wait, my drink was ready. My partner and I decided to eat outside. That’s when we opened our box and the pastries immediately looked off. After taking a bite of the muffin, it was stale. Hard as a rock and definitely a few days old. Nothing was warmed up either. Then we tried the turnover thing, also stale. The crème on top was a sour gross flavor and the “puff pastry” was soggy and not crunchy or puffed. And worst of all, the overpriced cheesecake slice. What a monstrosity. I could tell by the color of it that it was not fresh. It almost had a green hue to it. After taking one bite, I had to spit it out. Absolutely VILE taste. This cheesecake had the most disgusting after taste. I wanted to give this place a chance and after a particularly rough day, I figured I’d support a local bakery near me and try this place out. But oh my please SAVE YOUR MONEY. This place is ridiculously overpriced, the staff is rude and have terrible attitudes, the food is not fresh at all and tastes just as bad as it looked. The establishment isn’t clean. Even the cold brew was burnt. The only decent thing was my dirty chai latte that took about 10 minutes to make for some reason. We threw away the food and coffee immediately. What a disappointment and shame it is to have such high prices and horrible customer service and food. I wouldn’t recommend this place to anyone. Find another bakery and hire some better people too.
Atmosphere: 1
Food: 1
Service: 1
A K
Finally found a bakery worth going to. The cake balls are especially delicious
Damien Camerino
This place has quickly became one of my favorites! When looking for a place to sit and work I was growing tired of Starbucks and wanted to try something new. One worker there Rose was very knowledgeable about the menu items and even helped me to make a decision about what I wanted! Overall 10/10. Will be returning many more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Karen Allen
We host customer lunches regularly and I know that 1 we have coming up has a fondness for key lime pie. Wanted to try it before getting a whole pie for the luncheon. While the key lime part is great the crust just fell apart all over the place and created a mess. Not sure if this was because the individual slices in the case were old and dried out or if this is the way their crust is supposed to be.
Atmosphere: 5
Food: 3
Service: 4
Mod Lounge
Been patronizing Rao's for years, here on Cypresswood, Beaumont and Nederland. Coffee is good and when the Sticky Buns are available, it's a great day.Have been in a few times in the past 6 months and was told that they did not make Sticky Buns that day. I have to admit that it made me want them even more.I am please to say that the last 2 times we visited recently, the Sticky Buns have been in stock and we took full advantage.The Cherry Turnovers are also just as wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli
Jackie Lopez
I tried to order a king cake for an event at my house on a Friday for a Tuesday event. Their website says it requires 72 hours notice. I was informed it requires a week now, but nothing has been changed online. When I got off the phone, I checked the website again and decided to call back and speak with a manager. The same woman answered and asked what I wanted to speak with the manager about. When I told her about the website, she refused to let me speak with a manager, and just said that the amount of time has changed. This is not the way to run a business at all! I will not be back!
Incredibly fast service with out-of-this-world pastries.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Apple Pie, Cinnamon Rolls, Cheesecake, Blueberry Muffin
Madhu Bala
It's an amazing experience ?
Fred Abramski
The best King Cakes in Houston with traditional and flavor variety. Good treats, Gelato and coffee and nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato Selections, Cakes and Pies
norma
I have been getting my king cakes from Rao's for years. Unfortunately this year will be the last. I ordered ahead to ensure freshness, but the quality is below grocery store cakes, dry with almost no filling. I called the store and the only option was for me to drive over 30 minutes to return for a refund or replacement. It is no longer worth the gas or the trouble, I'm sure I can find better quality closer to home. I feel really bad for anyone that pays extra to have this shipped, completely disappointed. I ordered blueberry, but you can see in the photo that the filling is practically non existent.
Atmosphere: 1
Food: 1
Service: 1
Beatriz Escobar
Please open a Rao's Bakery in HoustonPlease, please, please ?
This place is the ? kneesVegetarian options: Breakfast usually is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
I have been coming to this cafe for about 6 years now. I came at 7:35 pm today. I was rushing because I knew they closed at 8. They had some muffins left on the display, nothing else. I was greeted by this lady; very unfriendly, even seemed angry when I asked her. I wanted to get some muffins. Although I came for the good stuff they offered, it would be nice if the customer service matched it.
Atmosphere: 4
Food: 5
Service: 1
I love their coffee and desserts! Plus, the staff is pretty cool. Just a great place to grab a bite & enjoy your coffee. You can’t go wrong with those giant chocolate covered strawberries they have all year round!
Atmosphere: 5
Food: 5
Service: 5
We love coming to Rao's for desserts, but we have never had a pleasant experience with the staff. The desserts are wonderful, but it's almost like the customers come second. They are surly and never seem happy.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Coffee and Dessert, Gelato Selections, Cakes and Pies, Key Lime Pie
I rarely write reviews but after this experience I had to. First off, when my partner and I came into the cafe, we were ignored by all of the staff who were standing around the register doing nothing. Nobody greeted us or acknowledged us. It wasn’t until almost 5-10 minutes later that a girl finally came up to the counter and said hello. Next, upon looking at the selection in the display fridge, many of the items were out of stock. Hardly anything seemed fresh. Most of the items looked days old. They didn’t provide us with a menu, and there wasn’t one posted anywhere. When we asked the staff for one they pointed at a QR code with a lot of attitude. Fine. After scanning the code, I had about 5 seconds to look at the drink menu before another employee (who was just standing around the counter not doing anything) asked us in a rude tone “are you ready yet?” To which we said no and proceeded to continue looking at the menu. Not even a minute later the employee standing next to him asked us the same thing again, after just hearing us say no. At this point we were irritated. There was absolutely no friendly attitude at all. It seemed like we were being rushed into making a choice. My partner and I stepped aside to make our decision without being bothered and finally when we were ready, we ordered. We got one cold brew, one dirty chai, a cheesecake slice, a what I assumed to be raspberry turnover, and a chocolate chip muffin. The price alone was ridiculous. Almost $7 for a SLICE of cheesecake??? Wild. Anyway, while waiting, I went to use their restroom. The toilets were hardly cleaned. The sink was almost completely detached from the wall and soap wasn’t refilled. After coming back, the chai latte still wasn’t made yet. Let me clarify, the cafe was practically empty aside from 3 people who were sitting there before we got there. I wasn’t sure what was taking so long. We waited over 5 minutes and in that time frame I noticed how absolutely filthy this cafe was. I witnessed one of the employees take the trash out and left a trail of mystery liquid all over the middle of the floor and didn’t clean it up. There was no utensils available at the front “bar” area as it never got restocked. There was about 3 or 4 tables dirty with crumbs, spilled liquid, and garbage sitting around. The whole cafe is littered with Easter decorations that were messy and still had tags on. Nothing was organized or cleaned. The gelato display freezer had serving spoons sprawled across, with the handles facing in random directions, all of the ice cream looked half melted and had the spoon laying bare in them. It was disgusting. Finally after a long wait, my drink was ready. My partner and I decided to eat outside. That’s when we opened our box and the pastries immediately looked off. After taking a bite of the muffin, it was stale. Hard as a rock and definitely a few days old. Nothing was warmed up either. Then we tried the turnover thing, also stale. The crème on top was a sour gross flavor and the “puff pastry” was soggy and not crunchy or puffed. And worst of all, the overpriced cheesecake slice. What a monstrosity. I could tell by the color of it that it was not fresh. It almost had a green hue to it. After taking one bite, I had to spit it out. Absolutely VILE taste. This cheesecake had the most disgusting after taste. I wanted to give this place a chance and after a particularly rough day, I figured I’d support a local bakery near me and try this place out. But oh my please SAVE YOUR MONEY. This place is ridiculously overpriced, the staff is rude and have terrible attitudes, the food is not fresh at all and tastes just as bad as it looked. The establishment isn’t clean. Even the cold brew was burnt. The only decent thing was my dirty chai latte that took about 10 minutes to make for some reason. We threw away the food and coffee immediately. What a disappointment and shame it is to have such high prices and horrible customer service and food. I wouldn’t recommend this place to anyone. Find another bakery and hire some better people too.
Atmosphere: 1
Food: 1
Service: 1
Finally found a bakery worth going to. The cake balls are especially delicious
This place has quickly became one of my favorites! When looking for a place to sit and work I was growing tired of Starbucks and wanted to try something new. One worker there Rose was very knowledgeable about the menu items and even helped me to make a decision about what I wanted! Overall 10/10. Will be returning many more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
We host customer lunches regularly and I know that 1 we have coming up has a fondness for key lime pie. Wanted to try it before getting a whole pie for the luncheon. While the key lime part is great the crust just fell apart all over the place and created a mess. Not sure if this was because the individual slices in the case were old and dried out or if this is the way their crust is supposed to be.
Atmosphere: 5
Food: 3
Service: 4
Been patronizing Rao's for years, here on Cypresswood, Beaumont and Nederland. Coffee is good and when the Sticky Buns are available, it's a great day.Have been in a few times in the past 6 months and was told that they did not make Sticky Buns that day. I have to admit that it made me want them even more.I am please to say that the last 2 times we visited recently, the Sticky Buns have been in stock and we took full advantage.The Cherry Turnovers are also just as wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cannoli
I tried to order a king cake for an event at my house on a Friday for a Tuesday event. Their website says it requires 72 hours notice. I was informed it requires a week now, but nothing has been changed online. When I got off the phone, I checked the website again and decided to call back and speak with a manager. The same woman answered and asked what I wanted to speak with the manager about. When I told her about the website, she refused to let me speak with a manager, and just said that the amount of time has changed. This is not the way to run a business at all! I will not be back!
Service: 1
Restaurantji Recommends
Incredibly fast service with out-of-this-world pastries.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Apple Pie, Cinnamon Rolls, Cheesecake, Blueberry Muffin
It's an amazing experience ?
The best King Cakes in Houston with traditional and flavor variety. Good treats, Gelato and coffee and nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato Selections, Cakes and Pies
I have been getting my king cakes from Rao's for years. Unfortunately this year will be the last. I ordered ahead to ensure freshness, but the quality is below grocery store cakes, dry with almost no filling. I called the store and the only option was for me to drive over 30 minutes to return for a refund or replacement. It is no longer worth the gas or the trouble, I'm sure I can find better quality closer to home. I feel really bad for anyone that pays extra to have this shipped, completely disappointed. I ordered blueberry, but you can see in the photo that the filling is practically non existent.
Atmosphere: 1
Food: 1
Service: 1
Please open a Rao's Bakery in HoustonPlease, please, please ?