Chipotle Mexican Grill

They are always out of something… and it’s not that clean. :(

Atmosphere: 2

Food: 2

Service: 2

Literally just 5 mins ago, there was an extremely intense and loud argument between 2 male workers. One Hispanic and one don’t know if he was middle eastern or not. I got the name of the 2nd one, Chris. I’m not sure why he thought it was okay to start getting loud, acting out, literally cursing and dropping the n-word. The Hispanic guy was telling him to get off the register hence, bogo day, and everything broke out loose. For a min, he calmed down until I believe it was his friends, started rowding him up. That’s when he started yelling, cursing and getting confrontational with the other dude. He broke the door. I was on the verge of calling the cops because of how bad it got. I’m not sure the hiring process is for Chipotle is but, it’s very sad that the management is just hiring teenagers like this. Not a single manager on sight and none of the employees to diffuse the situation. On top of that, I’m happy the guy who took over with the glasses came in. Was very nice and accommodating. Chipotle do better.

Atmosphere: 1

Food: 3

Service: 1

The food was excellent, however, contingent upon the server, you don't always get enough food.

Atmosphere: 5

Food: 5

Service: 4

How is it possible for the store to run out of black beans, guacamole, sour cream before 9pm when the store closes at 11???

This is not the first time either. Multiple times now it’ll be several hours before closing and they’ll announce that they don’t have many of the ingredients available. I have family relatives who manage multiple chipotle stores and I know they have these ingredients in hand seems like the store employees just don’t want to bother preparing/pulling out more. Ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Disappointed

Atmosphere: 1

Food: 1

Service: 1

Good Chipotle location, well managed and clean.

Atmosphere: 4

Food: 4

Service: 5

This place is very busy, but the service attitude is great and they work quickly.

Atmosphere: 4

Food: 5

Service: 5

These kids who work here are rude and have no personality or customer service skills. They aren’t pleasant and couldn’t care less to work here. The establishment was filthy and unorganized . Chipotle is going downhill

Atmosphere: 1

Food: 3

Service: 1

Food was excellent. Had take-out for lunch. Allowed me to enjoy sitting outside and enjoying late spring weather.

Food: 5

Service: 5

Everything was fresh and loaded the bowls. Loved it.

Atmosphere: 5

Food: 5

Service: 5

Amazing burrito.

Atmosphere: 5

Food: 5

Service: 5

Chipotle’s a classic, but I found the service here to be mediocre and the cleanliness around the store lackluster.

Atmosphere: 3

Food: 5

Service: 4

Last Friday evening, I ordered takeout through the Chipotle app for my kids, including a cheese quesadilla. Upon opening the package at home, I discovered that the entire quesadilla was covered with burnt residue from the pan. We were completely unable to eat the food, and it left us deeply disappointed with Chipotle. I even paid a tip, yet the overall experience fell far short of my expectations.

I immediately reported the issue twice through the app’s chatbot, which indicated that the restaurant manager would reach out to me. However, I have not received any follow-up. I also submitted the same concern via the customer feedback section on your website, but I still have not heard back.

At this point, I am requesting appropriate action to be taken regarding this matter. Could you please advise me on what further steps I should take, or provide a resolution directly?

Food: 1

Service: 1

I went into this establishment to get a bowl I asked the why do I get a teaspoonful of meat The cashier said that's all for two meats I almost left that plate there That pissed me off I most likely won't return to this location. It's the principle the lady before me got her food covered with meat but hey I suppose. Then I got hard chips that I paid for yeah its a no for me!.. The lady in front of me came in the line the wrong way as I was walking up and they still took her order first that was the first thing not hey ma'am the line starts behind her.

Atmosphere: 3

Food: 2

Service: 3

It was high way robbery. The menu said $9 but I was charged $17. When I asked why I am paying more , I was told that I requested 3 tiny pieces of meat extra on the burrito because he put very little.When I did ask for 3 extra pieces no body told it was $7 dollars more. I will never step int any Chipotle again

Atmosphere: 1

Food: 2

Service: 1