McDonald's
1053 Eldridge Rd, Sugar Land
(281) 565-4411
Recent Reviews
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Just getting the staff to acknowledge your presence can take ten minutes or more. When they do acknowledge you, they are not friendly at all. I paid for a large lemonade drink. They said they don't do refills. Ok that's fine. But generally restaurants will let you refill from the fountain drinks. I started filling powerade, and the large hispanic woman in charge started harassing me asking if i was going to pay for that. I clarified the policy with her and explained i made a mistake. I kept asking if i could just dump what i filled since i didn't want to fork over extra money. She insisted because i already started filling then i needed to pay. Her entire energy was adversarial. Charged me $2.05 without an ounce of sympathy. How ridiculous is that? Terrible customer experience all around. This location sucks.
Atmosphere: 1
Food: 1
Service: 1
Its McDonald's. Went for sausage biscuits. Food was hot and fresh.
Atmosphere: 4
Food: 4
Service: 5
Service is very crappy they take about 20 minutes for just 2 burgers and fries the fries are always not filled up and they don't tend to there counter at all waited 30 minutes for someone to come to counter to take my order
Atmosphere: 1
Food: 1
Service: 1
Awful service, they never have anything, it just plain out sucks
Atmosphere: 1
Food: 1
Service: 1
The gave me the wrong order for the 3rd time this month. I didn't have time to go in and wait for the right order so I just had eat the order they gave me which was much less food.
Atmosphere: 1
Food: 1
Service: 1
Manager sandy here is rude as hell. Doesn’t have the sticker in drive through to complain to corporate
Atmosphere: 1
Food: 1
Service: 1
Atmosphere was great
Food: 5
Service: 5
Quality service
This is the dirtiest McDonald’s, possibly the dirtiest eating establishment I’ve ever been in. Every foot there was some sort of trash in the entire restaurant, from napkins, soda lids to food wrappers. There wasn’t a single clean table to sit at and the play area was just as dirty.
Atmosphere: 1
Food: 3
Service: 1
The play area is FILTHY and smells horrible.
Restaurantji Recommends
Man, I don't know what is going on with this location, but it used to be our favorite. We went in and was told that I couldn't use my app to get my drinks for a dollar. The food was cold. There were three breakfast sandwiches in our bag that we didn't order. Every time I went to the desk to get something that they forgot to put in our order the lady there gave me attitude like she didn't want to be there. Maybe she should find a different job.
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes for chicken nuggets , fries and a wrap while customers, that had HUGE ordered AND ordered after me, received their food before I recieved mine. Lady at the front register, Lily, didn’t apologize for the long wait or say anything either. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Thank you so much to Ms. sheryls Team!
I celebrated my Daughters 5th Party at this location. The service was Amazing, The staff was so helpfull! They helped me out so much with everything i needed for the party! The food was all fresh and cooked as we ordered. Thank you Mcdonalds for making this expierence amazing! I will Definitely be booking more partys here❤️
Atmosphere: 5
Food: 5
Service: 5
I went to this location this past Saturday 3/8/2025 at 10:30PM it looked as though they were closed even though the hours state they are open until 11PM. I decided to go through the drive thru. I had my daughter who’s birthday we had just celebrated at the Rodeo and her three friend with me all to get some meals before ending out night. The person who eventually answered the intercom after I had to ask if any one was there said. “Yes we are here ma’am but we are closing” and I said to that, “ok your closing but you are not closed it’s 10:30…..but okay” He said “ I’m sorry but yea we are closing right now”….
I left without arguing because honestly the last thing I want is meals from someone ready to go home and mad about having to prepare our food.
We end up going down a few miles to the US Hwy 90 (Main St) location open 24 hours and received great service.
Atmosphere: 1
Service: 1
Their were smiling faces, and they knew how to greet and thank you for visiting. My order was made just as I requested it. Thank you
Atmosphere: 4
Food: 4
Service: 4
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