Terrible customer service. Person taking my order hung up on me before I could even finish asking my question. Very rude and unprofessional.
Service: 1
Riyaz Maknojiya
No chicken at all on the pizza even though I ordered grilled chicken to it, only vegetables
Sonam Momin
The first bit of pizza I took and found a piece of plastic in it. How is this acceptable? Next step is to talk to my lawyer.
Food: 1
Roberto ivan Flores
the service was great and amazing. Maria gives a great customer service
Atmosphere: 5
Food: 5
Service: 5
Ellie
I bought 2 pizzas and the manager gave me a personal pan free with my order. This is why I love coming here. Will definitely keep coming again
Atmosphere: 5
Food: 5
Service: 5
Josiah Overstreet
So this Pizza Hut used to be terrible we haven’t went there in a while. It got better in between different people working there and stuff but just a warning don’t order with DoorDash and I wouldn’t eat here. I’m not gonna give them any more money because we just had a pizza with absolutely no sauce, I brought it in and showed it to the manager. She knows she just made it right there, and then she called another manager who argue with me that they made it to my specification. I did not specify to give me a pizza with no sauce I ordered a normal Medium cheese pizza and I brought it back cold ruining our dinner and they wouldn’t even give me a hot cheese pizza that we paid for because I ordered it through DoorDash. It’s their product. They know they just made it if they would’ve made it correctly. We would’ve been able to eat a normal supper when it was warmer. Makes no sense that they won’t just make you can see The pizza has absolutely no sauce and they won’t just make it another medium pizza for us absolutely ridiculous par for the course they even call the other manager they still can’t make the right decision over a medium pizza. You can bet everyone in our family is not liking that this is so Stupid… what an example of what not to do. Talk about slap your customer in the face.. forget the time spent how about just make your product worth a crap or stand by it.. don’t eat here… is my rec I’m not.. they can have that money. Won’t happen again..
Atmosphere: 1
Food: 1
Service: 1
Shavon F
Called about a special and they said it's only online. Pizza Hut has a horrible website. I could not order Takeout. What a pointless reason to lose business. I put in the zip code, then Sugarland, then Houston and each time the site told me there are no locations in those areas when Obviously thats not true.
Vanessa Martinez
Ive never have had a bad experience at Pizza Hut! The so called manager Andrea was quick to charge me walk away to answer a personal phone call and never said a word. I was like okay she coning back tine went by everyone working and looking at me and no one said anything. Anus a delivery driver kindly asked if i needed help. I told him the situation and then another older gentleman comes out and gets mad at him for helping me. Really!!! I was like im waiting for my pizza for a while now. All this time the pizza was in the hot n ready cart. Wow i asked for the manager and was Andrea the lady that helped me which is still on her phone i may add. I was so frustrated and mad to get home to a cold pizza! What a Horrible customer experience from Pizza Hut!
Atmosphere: 1
Food: 1
Service: 1
shoaib juma
2 times it happened to me in a row. I order online. Go after 15 minutes to pick up pizza. Get there and then wait another 15 minutes for them to put pizza in oven to cook. If they forgot my order they could have started it right away when I came to the restaurant. Pizza was uncooked and absolutely horrible to eat.
Atmosphere: 1
Food: 1
Service: 1
Roark Caffrey
Never written a bad review before. I order food and when I got there they said "we have not made your pizza yet we tried to call you because we don't have crispy pepperoni and wanted to see if pepperoni was ok" they dod not call i was in the parking lot and in my phone the entire time. Then when I got my order and got back and looked at the order my order was wrong I got chees sticks and not bread sticks. I only get pizza hut mabey 3 times a year and the bread stick are the main reson.
Placed an order and it took over an hour to start. When it said it was "out for delivery" it was another 1 1/2 hours. When I first called they said it was already delivered. Then they said to just keep waiting.
Food: 1
Service: 1
Annette Cano
Great service. Had my pizza ready for carry out before my estimated pickup time. Thanks guys!
Atmosphere: 4
Food: 5
Service: 5
Ashley Turner
I waited 30 minutes after my givin time,i understood that due the circumstances of the weather but i kept getting lied to about how much longer my pizza would be ready and when it finally came out the pizza wasn’t even done cooking, i got home and the pizza was falling apart,when you try to pull a piece it was splitting in half. The meat doesn’t smell cooked
Atmosphere: 1
Food: 1
Service: 1
Jisan Makanojiya
Old lady I repeated my order five times I allowed three customers to go ahead of me still got to order wrong I repeated myself three times extra cheese pan pizza Chicken Alfredo pasta cheesy breadsticks. When I came back only cheesy breadsticks and a pan pizza. This place is not training their staff order name was Jason time I placed the order was 1:00 p.m. Good old quality customer service days are over
Carolyn Ziminski Pickering
The absolute worst pizza Hut on the planet. You will never get your food. You will also never be refunded for the food you did not get as you will never get a person to answer the phone.
Terrible customer service. Person taking my order hung up on me before I could even finish asking my question. Very rude and unprofessional.
Service: 1
No chicken at all on the pizza even though I ordered grilled chicken to it, only vegetables
The first bit of pizza I took and found a piece of plastic in it. How is this acceptable? Next step is to talk to my lawyer.
Food: 1
the service was great and amazing.
Maria gives a great customer service
Atmosphere: 5
Food: 5
Service: 5
I bought 2 pizzas and the manager gave me a personal pan free with my order. This is why I love coming here. Will definitely keep coming again
Atmosphere: 5
Food: 5
Service: 5
So this Pizza Hut used to be terrible we haven’t went there in a while. It got better in between different people working there and stuff but just a warning don’t order with DoorDash and I wouldn’t eat here. I’m not gonna give them any more money because we just had a pizza with absolutely no sauce, I brought it in and showed it to the manager. She knows she just made it right there, and then she called another manager who argue with me that they made it to my specification. I did not specify to give me a pizza with no sauce I ordered a normal Medium cheese pizza and I brought it back cold ruining our dinner and they wouldn’t even give me a hot cheese pizza that we paid for because I ordered it through DoorDash. It’s their product. They know they just made it if they would’ve made it correctly. We would’ve been able to eat a normal supper when it was warmer. Makes no sense that they won’t just make you can see The pizza has absolutely no sauce and they won’t just make it another medium pizza for us absolutely ridiculous par for the course they even call the other manager they still can’t make the right decision over a medium pizza. You can bet everyone in our family is not liking that this is so Stupid… what an example of what not to do. Talk about slap your customer in the face.. forget the time spent how about just make your product worth a crap or stand by it.. don’t eat here… is my rec I’m not.. they can have that money. Won’t happen again..
Atmosphere: 1
Food: 1
Service: 1
Called about a special and they said it's only online. Pizza Hut has a horrible website. I could not order Takeout. What a pointless reason to lose business. I put in the zip code, then Sugarland, then Houston and each time the site told me there are no locations in those areas when Obviously thats not true.
Ive never have had a bad experience at Pizza Hut! The so called manager Andrea was quick to charge me walk away to answer a personal phone call and never said a word. I was like okay she coning back tine went by everyone working and looking at me and no one said anything. Anus a delivery driver kindly asked if i needed help. I told him the situation and then another older gentleman comes out and gets mad at him for helping me. Really!!! I was like im waiting for my pizza for a while now. All this time the pizza was in the hot n ready cart. Wow i asked for the manager and was Andrea the lady that helped me which is still on her phone i may add. I was so frustrated and mad to get home to a cold pizza! What a Horrible customer experience from Pizza Hut!
Atmosphere: 1
Food: 1
Service: 1
2 times it happened to me in a row. I order online. Go after 15 minutes to pick up pizza. Get there and then wait another 15 minutes for them to put pizza in oven to cook. If they forgot my order they could have started it right away when I came to the restaurant. Pizza was uncooked and absolutely horrible to eat.
Atmosphere: 1
Food: 1
Service: 1
Never written a bad review before. I order food and when I got there they said "we have not made your pizza yet we tried to call you because we don't have crispy pepperoni and wanted to see if pepperoni was ok" they dod not call i was in the parking lot and in my phone the entire time. Then when I got my order and got back and looked at the order my order was wrong I got chees sticks and not bread sticks. I only get pizza hut mabey 3 times a year and the bread stick are the main reson.
Restaurantji Recommends
Placed an order and it took over an hour to start. When it said it was "out for delivery" it was another 1 1/2 hours. When I first called they said it was already delivered. Then they said to just keep waiting.
Food: 1
Service: 1
Great service. Had my pizza ready for carry out before my estimated pickup time. Thanks guys!
Atmosphere: 4
Food: 5
Service: 5
I waited 30 minutes after my givin time,i understood that due the circumstances of the weather but i kept getting lied to about how much longer my pizza would be ready and when it finally came out the pizza wasn’t even done cooking, i got home and the pizza was falling apart,when you try to pull a piece it was splitting in half. The meat doesn’t smell cooked
Atmosphere: 1
Food: 1
Service: 1
Old lady I repeated my order five times I allowed three customers to go ahead of me still got to order wrong I repeated myself three times extra cheese pan pizza Chicken Alfredo pasta cheesy breadsticks. When I came back only cheesy breadsticks and a pan pizza. This place is not training their staff order name was Jason time I placed the order was 1:00 p.m. Good old quality customer service days are over
The absolute worst pizza Hut on the planet. You will never get your food. You will also never be refunded for the food you did not get as you will never get a person to answer the phone.
Service: 1
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