I went on my lunch break to order me and my coworkers some sandwiches I never really come to subway so when I was ordering served by 7818 named Denise was very rude snotty un interested in her job she talks like she is mad at the world and just plain rude when i asked her questions about the order she smirk and look at me like I was dumb I will never ever come there again she doesn’t have any customer service experience at all and rude
I walked and and the manager and one of the worker were discussing things that should be spoken in a team meeting.I was not acknowledged..as I was telling the young lady behind the counter my order she was not providing he full attention but was instead talking with the Manager constantly. The Customer Service did not meet my expectations..I will not be returning.
Atmosphere: 4
Food: 3
Service: 2
Diane V Garner
We went to subway in Sunnyvale and the service was bad. We asked to the sub to be toasted and it was not it was actually two needed to be toasted. The person completely disregard what we asked. If you have a lot of orders don't go to that subway and go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Cindi Deen
There was only one gentleman checking out when I went in. I stepped in the restroom to wash my hands and came back out. There was a young lady behind the counter. I walked up and down reading the menu. Made a decision and went to stand in front of the young woman working behind the counter. She has yet to acknowledge me. She proceeded to slowly put some bread in the oven. No problem. Even though I was in a bit of a hurry. But then she simply turned and walked through a door towards the back. At this point, I'm thinking surely she must not see me. So I said "hello". At which point she turned and gave me a disgusted look and replied "Give me time". I WAS THE ONLY PERSON ON THE STORE. And it was 12:45. I promptly told her on my way out the door that all I was waiting on was a simple "I'll be with you in a minute" or "Hello". What on earth has happened to common courtesy and customer service?? This is mind blowing to me.
Mack Clifton
A man who I assume was the manager was very rude and racist to a customer. This was not me or anyone I am associated with but it was so uncalled for I feel the need to write a review. A customer came in to the establishment and showed his phone over the counter to pick up an order. The white man looked over and said "I don't read phones" to which the customer said "no hablo ingles". The manager then said "who's fault is that" very sarcastically and rude. I will never come back here.
Atmosphere: 1
Food: 2
Service: 2
Isaac Yirga
It’s a Subway, the atmosphere is literally the same in every store 😭. But the service was fast and the food tasted great! It’s also one of the few (as I speak) Subway stores that is priced cheaper than others in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Letasha Ervin
Food was amazing but the customer service was horrible!! If customer service always like this I wouldnt reccomend!
Atmosphere: 4
Food: 4
Service: 1
Marc Callaway
We used to go here at least once or twice a week for the last 10 years. Fresh bread, Nice staff knew my wife's order by heart as she walked in the door. But in the last two months, different staff that are short and snotty to customers, hair in their face with no hair net. The bread is hard even when you ask for soft bread, they give you hard bread And an unfriendly atmosphere overall. I think we'll start checking out other subways.
If your active military or a veteran DO NOT GO HERE!!!!!!! They used to give the military/veteran discount and would every time I came here literally came in the day before this review and gave it to me today they told me they don’t give and never have even when showing proof that the discount was givin they still wanted to say no they lost a customer at this location going to the ones in Terrell they at least honor the discounts they give to customers
Atmosphere: 1
Food: 1
Service: 1
dora mercado
Delicious everything suwbay
Atmosphere: 5
Food: 5
Service: 5
Valeria Ramirez
I ordered through the subway app and got it delivered. Missing food and drinks and I called and they said they can’t help me sounds like a me problem and that I should fix it myself.1:30pm January 13, 2023Horrible customer service. Rude and unprofessionalDon’t ever order from hereWaiting for the manager on Monday 15thWeather got yall scared? The least you can do is give me my my mf refund.Rob and calesha
Atmosphere: 1
Food: 1
Service: 1
Anaya Culberson
The manager Britney is rude and treats her employees horrible. Needs to be fired immediately.
Real clean ... cleanest Subway, I've seen
I went on my lunch break to order me and my coworkers some sandwiches I never really come to subway so when I was ordering served by 7818 named Denise was very rude snotty un interested in her job she talks like she is mad at the world and just plain rude when i asked her questions about the order she smirk and look at me like I was dumb I will never ever come there again she doesn’t have any customer service experience at all and rude
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Potato Chip, Oven Roasted Turkey & Ham, Cold Cut Combo, Steak & Cheese
I walked and and the manager and one of the worker were discussing things that should be spoken in a team meeting.I was not acknowledged..as I was telling the young lady behind the counter my order she was not providing he full attention but was instead talking with the Manager constantly. The Customer Service did not meet my expectations..I will not be returning.
Atmosphere: 4
Food: 3
Service: 2
We went to subway in Sunnyvale and the service was bad. We asked to the sub to be toasted and it was not it was actually two needed to be toasted. The person completely disregard what we asked. If you have a lot of orders don't go to that subway and go somewhere else
Atmosphere: 1
Food: 1
Service: 1
There was only one gentleman checking out when I went in. I stepped in the restroom to wash my hands and came back out. There was a young lady behind the counter. I walked up and down reading the menu. Made a decision and went to stand in front of the young woman working behind the counter. She has yet to acknowledge me. She proceeded to slowly put some bread in the oven. No problem. Even though I was in a bit of a hurry. But then she simply turned and walked through a door towards the back. At this point, I'm thinking surely she must not see me. So I said "hello". At which point she turned and gave me a disgusted look and replied "Give me time".
I WAS THE ONLY PERSON ON THE STORE. And it was 12:45. I promptly told her on my way out the door that all I was waiting on was a simple "I'll be with you in a minute" or "Hello".
What on earth has happened to common courtesy and customer service?? This is mind blowing to me.
A man who I assume was the manager was very rude and racist to a customer. This was not me or anyone I am associated with but it was so uncalled for I feel the need to write a review. A customer came in to the establishment and showed his phone over the counter to pick up an order. The white man looked over and said "I don't read phones" to which the customer said "no hablo ingles". The manager then said "who's fault is that" very sarcastically and rude. I will never come back here.
Atmosphere: 1
Food: 2
Service: 2
It’s a Subway, the atmosphere is literally the same in every store 😭. But the service was fast and the food tasted great! It’s also one of the few (as I speak) Subway stores that is priced cheaper than others in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Food was amazing but the customer service was horrible!! If customer service always like this I wouldnt reccomend!
Atmosphere: 4
Food: 4
Service: 1
We used to go here at least once or twice a week for the last 10 years. Fresh bread, Nice staff knew my wife's order by heart as she walked in the door.
But in the last two months, different staff that are short and snotty to customers, hair in their face with no hair net. The bread is hard even when you ask for soft bread, they give you hard bread
And an unfriendly atmosphere overall. I think we'll start checking out other subways.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Great service and great food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This not a footlong ??
If your active military or a veteran DO NOT GO HERE!!!!!!! They used to give the military/veteran discount and would every time I came here literally came in the day before this review and gave it to me today they told me they don’t give and never have even when showing proof that the discount was givin they still wanted to say no they lost a customer at this location going to the ones in Terrell they at least honor the discounts they give to customers
Atmosphere: 1
Food: 1
Service: 1
Delicious everything suwbay
Atmosphere: 5
Food: 5
Service: 5
I ordered through the subway app and got it delivered. Missing food and drinks and I called and they said they can’t help me sounds like a me problem and that I should fix it myself.1:30pm January 13, 2023Horrible customer service. Rude and unprofessionalDon’t ever order from hereWaiting for the manager on Monday 15thWeather got yall scared? The least you can do is give me my my mf refund.Rob and calesha
Atmosphere: 1
Food: 1
Service: 1
The manager Britney is rude and treats her employees horrible. Needs to be fired immediately.
Atmosphere: 1
Food: 1
Service: 1
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