Had the worst service tonight! Would give 0 stars if it were possible. Ordered my food at 8:43 and didn’t get it till 9:20 all while everyone else that was coming in after me got their food before me. A bunch of kids in the back goofing around and not doing their jobs and only 1 kid actually working. Do better night shift!! I don’t have this problem with the day shift.
Atmosphere: 1
Service: 1
Yoelvys Alfonso
Excessive delay in preparing orders, little attention to customers
Atmosphere: 2
Food: 2
Service: 1
Cici Ruiz
Tonight 2/23/2025 at 7:50 THESE KIDS NOT BEING SUPERVISED AT TAKE TO LONG TO DO ORDERS, giving orders WRONG GOOFING AROUND A SUPERVISOR SHOULD BE HERE WATCHING OVER
Atmosphere: 1
Food: 3
Service: 1
Tyler Smyth
Spend $31 and half the items are missing in the bag what a rip off. DONT COME HERE TRASH
Michelle Hagan
I want to give an update. I have changed my rating based on my experience today with Beatrice. She actually did call me back. She offered multiple times to make the food for me herself. I am just not ready to try it ate Taco Bell just yet but when I asked for the money back she graciously agreed. I went up in person to get it back and I was unable to locate the credit card that we used for that particular order so she graciously offered to give me cash. There was also a very nice woman helping her with the refund process. I am very thankful they were both very helpful. They were both very polite and professional. I commented to them about the inside of the restaurant it looks absolutely bright and clean and very inviting. One of these days I will go back because I have to admit I love Taco Bell!! I think that's why it was such a bad experience because we hadn't eaten there and so so long we were looking so forward to it was right before Christmas it was our last little indulgence before all the holiday stuff and it was such a disappointment. But I want to say they were great today and I will go back and try it again. Thank you Beatrice and I apologize for not getting the other woman's name... Y'all were both great today and I appreciate you being so kind of polite to me.
I am still calling the store and not getting anybody to call me back. I am not going to let this one go either because we spent $27 and it was just absolute crap there was nothing in that bag that was put together properly, it was thrown in there so badly and literally everything was just all over the place like we had to basically reassemble the tacos because they weren't even wrapped. This incident happened right before Christmas I have literally been calling for weeks and weeks and I literally just called again now and was told by somebody named Beatrice after I said this is regarding a complaint that Elizabeth wasn't in today. Elizabeth hasn't been at work for a month apparently...
Atmosphere: 5
Food: 1
Service: 5
Sugar Abraham
Worst experience I ever had 2 days before Christmas I went they stole the money off of my card and when I confronted the worker about it she said that the transaction didn't go through. Even though I clearly showed her the proof that it went through. I had to pay for my order again. On top of that she told me to get out of her drive-thru that I was taking up her timer and that I needed to come inside. Food is pretty good but customer service is a zero. Go there for warm food but not if you want to keep your money
Atmosphere: 1
Food: 4
Service: 1
Brian Rheaume
Not bad
Atmosphere: 3
Food: 4
Service: 3
Mark 16:16 RUN TO THE WATER
Good clean local Taco Bell we hear all the time and probably always will
Went through the Drive thru around 9pm, Ordered 2 Omar Apollo boxes, Chicken Quesadilla combo, $7 deluxe meal and 4 nacho fries. The girl on the intercom was rushing the entire time even though there was no one behind us. Her order taking skills were very poor. Get to the window and she tells us there is no Mountain Dew or Baja. We tell her Dr.Pepper and Pepsi are fine. She starts to hand us the sodas, we ask if we can have a drink carrier, she gets upset and gives an annoyed look. We hand her our payment. Total was almost $47.00. She never handed us a receipt with our card. We wait a while for our order. She finally hands us a sloppy stuffed bag. She doesn’t ask if we want any sauce. We get home and the order is missing an Omar Apollo box, we have an extra $7 box that we did not order. The nacho fries are all thrown mixed in a bag and not in their individual boxes, missing the nacho cheeses. The 1 Omar Apollo box is missing it Disha Hot Sauce packets which is the main point of the specific Limited edition box. The sodas taste awful. I called the restaurant and asked to speak to the manager, I explain the situation, she proceeds to tell me that the best she can do is replace the Omar Apollo box. She cannot replace the drinks because they are out of soda. She does not offer to replace the fries or nacho cheese. She does not offer to replace the Disha Hot sauce. She tells me I can talk to Elizabeth in the morning because I’m being rude. She also refuses to give me her name. This location has excellent service in the morning and during lunch but the dinner and night service is simply awful. The food is always packaged very sloppy, the orders are always missing something and the night crew is very rude and unprofessional. There are no excuses for bad service. This town is growing and will get busier and this type of service and behavior is not acceptable. This isn’t the first time we have experienced a missing item or wrong order, but this is the first time I have experienced such unprofessionalism and total lack of accountability. I will be calling to speak to Elizabeth or whomever is in charge in the morning. Hopefully she will remedy the situation.
Atmosphere: 1
Food: 1
Service: 1
Wendell Laws
Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Placido Olguin Jr
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Madison Stathos
Good luck ordering with a person that works there. Their kiosks don’t work half of the time either.
Atmosphere: 1
Food: 1
Service: 1
Christine A
Loaded Nachos? Why Taco Bell? Why is this store always so bad?
The slowest I have ever been served at the bell. Food is consistent. Tasty, but not great. Not particularly healthy. Good value.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Crunchy Taco, Crunchwrap Supreme
Had the worst service tonight! Would give 0 stars if it were possible. Ordered my food at 8:43 and didn’t get it till 9:20 all while everyone else that was coming in after me got their food before me. A bunch of kids in the back goofing around and not doing their jobs and only 1 kid actually working. Do better night shift!! I don’t have this problem with the day shift.
Atmosphere: 1
Service: 1
Excessive delay in preparing orders, little attention to customers
Atmosphere: 2
Food: 2
Service: 1
Tonight 2/23/2025 at 7:50 THESE KIDS NOT BEING SUPERVISED AT TAKE TO LONG TO DO ORDERS, giving orders WRONG GOOFING AROUND A SUPERVISOR SHOULD BE HERE WATCHING OVER
Atmosphere: 1
Food: 3
Service: 1
Spend $31 and half the items are missing in the bag what a rip off. DONT COME HERE TRASH
I want to give an update. I have changed my rating based on my experience today with Beatrice. She actually did call me back. She offered multiple times to make the food for me herself. I am just not ready to try it ate Taco Bell just yet but when I asked for the money back she graciously agreed. I went up in person to get it back and I was unable to locate the credit card that we used for that particular order so she graciously offered to give me cash. There was also a very nice woman helping her with the refund process.
I am very thankful they were both very helpful. They were both very polite and professional.
I commented to them about the inside of the restaurant it looks absolutely bright and clean and very inviting.
One of these days I will go back because I have to admit I love Taco Bell!!
I think that's why it was such a bad experience because we hadn't eaten there and so so long we were looking so forward to it was right before Christmas it was our last little indulgence before all the holiday stuff and it was such a disappointment.
But I want to say they were great today and I will go back and try it again.
Thank you Beatrice and I apologize for not getting the other woman's name... Y'all were both great today and I appreciate you being so kind of polite to me.
I am still calling the store and not getting anybody to call me back. I am not going to let this one go either because we spent $27 and it was just absolute crap there was nothing in that bag that was put together properly, it was thrown in there so badly and literally everything was just all over the place like we had to basically reassemble the tacos because they weren't even wrapped.
This incident happened right before Christmas I have literally been calling for weeks and weeks and I literally just called again now and was told by somebody named Beatrice after I said this is regarding a complaint that Elizabeth wasn't in today.
Elizabeth hasn't been at work for a month apparently...
Atmosphere: 5
Food: 1
Service: 5
Worst experience I ever had 2 days before Christmas I went they stole the money off of my card and when I confronted the worker about it she said that the transaction didn't go through. Even though I clearly showed her the proof that it went through. I had to pay for my order again. On top of that she told me to get out of her drive-thru that I was taking up her timer and that I needed to come inside. Food is pretty good but customer service is a zero. Go there for warm food but not if you want to keep your money
Atmosphere: 1
Food: 4
Service: 1
Not bad
Atmosphere: 3
Food: 4
Service: 3
Good clean local Taco Bell we hear all the time and probably always will
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme, Taco Salad, Dorito Taco, Chicken Quesadilla
Restaurantji Recommends
Went through the Drive thru around 9pm, Ordered 2 Omar Apollo boxes, Chicken Quesadilla combo, $7 deluxe meal and 4 nacho fries. The girl on the intercom was rushing the entire time even though there was no one behind us. Her order taking skills were very poor. Get to the window and she tells us there is no Mountain Dew or Baja. We tell her Dr.Pepper and Pepsi are fine. She starts to hand us the sodas, we ask if we can have a drink carrier, she gets upset and gives an annoyed look. We hand her our payment. Total was almost $47.00. She never handed us a receipt with our card. We wait a while for our order. She finally hands us a sloppy stuffed bag. She doesn’t ask if we want any sauce.
We get home and the order is missing an Omar Apollo box, we have an extra $7 box that we did not order. The nacho fries are all thrown mixed in a bag and not in their individual boxes, missing the nacho cheeses. The 1 Omar Apollo box is missing it Disha Hot Sauce packets which is the main point of the specific Limited edition box. The sodas taste awful.
I called the restaurant and asked to speak to the manager, I explain the situation, she proceeds to tell me that the best she can do is replace the Omar Apollo box. She cannot replace the drinks because they are out of soda. She does not offer to replace the fries or nacho cheese. She does not offer to replace the Disha Hot sauce. She tells me I can talk to Elizabeth in the morning because I’m being rude. She also refuses to give me her name.
This location has excellent service in the morning and during lunch but the dinner and night service is simply awful. The food is always packaged very sloppy, the orders are always missing something and the night crew is very rude and unprofessional.
There are no excuses for bad service.
This town is growing and will get busier and this type of service and behavior is not acceptable. This isn’t the first time we have experienced a missing item or wrong order, but this is the first time I have experienced such unprofessionalism and total lack of accountability.
I will be calling to speak to Elizabeth or whomever is in charge in the morning. Hopefully she will remedy the situation.
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Good luck ordering with a person that works there. Their kiosks don’t work half of the time either.
Atmosphere: 1
Food: 1
Service: 1
Loaded Nachos? Why Taco Bell? Why is this store always so bad?
Atmosphere: 2
Food: 1
Service: 2
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