Everything was fine except the mashed potatoes. They tasted like bleach or some kind of chemical cleaner. We didn’t want a refund and weren’t going to drive back over mashed potatoes, but we did want to call and let them know that there was something wrong. The first two times we called - 7:23, 7:24 they picked up the phone, didn’t say anything, then hung up. We called again at 7:27 and no one answered. At 7:54 they finally answered - we told them the issue and the woman raised her voice and said if there was a problem we should have come up there and gotten some different mashed potatoes. We told her that’s not what we’re worried about, we’re worried they have something in them and they might need to be thrown out. She said there’s nothing wrong with the mashed potatoes, we’re not going to throw them out, then hung up the phone. Again, we don’t want a refund, we wanted to make sure someone didn’t get sick from eating food that is compromised. It’s incredibly concerning that this is how your store reacts when someone says there might be a cleaning product in your food. Sent feedback through the website and no response, so it’s like they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
DEBBIE WOOD
This is a great restaurant. Good food, friendly employees, clean dining room. Aniya is the best!
Atmosphere: 5
Food: 5
Service: 5
David Brooks
Awesome experience. The fish was cooked to perfection. The crew professional, friendly, and caring...
Atmosphere: 5
Food: 5
Service: 5
Kathy Stevens
Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Fried Chicken
Hailley Adams
Way cleaner than the one in Nash texas
Atmosphere: 5
Food: 5
Service: 5
Sheena Richardson
I've been here about a handful of times, and every time they've been very nice & professional. I get the spicy chicken sandwich, and it's always on point!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Darron
Drive thru staff was more than outstanding. The girl was spectacular at her job and had my coworker and I in a great spirit from the beginning of our order. Even when we got our food it was just a great experience dealing with somebody who was so exceptional in her customer service experience me
Atmosphere: 5
Food: 5
Service: 5
Chadra Giddens
Everyone was great Aniya, Britne, Yelinda, Robert L, The whole Stateline Crew
Atmosphere: 5
Food: 5
Service: 5
Joel “JoJo” Albert
Golden Chick restaurant is a great place to enjoy Texas southern chicken dishes with several award winning side dishes like seasoned fries and breaded okra. They have Texas Pecan chicken salad, which is a great option. The new jalapeno pimento cheese chicken sandwich is a one of a kind treat. A great place to eat for the whole family.
Atmosphere: 4
Food: 5
Service: 4
ken hollowell
Great crew and food. Very clean atmosphere. Good value for the money.
Arrived at 10pm on a road trip. Place closed at 1100. One staff member looked seriously disappointed that we came in. No sweet tea available because they closed in an hour. No mashed potatoes apparently for the same reason. Food taste was good but would have been much better if it was warm. The taller female staff member was not pleasant. Both my daughter and I felt uncomfortable interacting with her. Bad vibe.
Atmosphere: 3
Service: 2
Recommended dishes: Fresh-Baked Rolls
TJ Smith
The girl in the Drive-Thru I don't know her name but she is phenomenal. She is so personable. He is one of the best fast food workers I've ever met. She just recently started working there she makes the trip worth it. Now my food on the other hand this time wasn't all that great they gave me little bitty chicken strips but other than that it was okay.
Food: 4
Service: 5
tim Williams
Folks out front asking for money. Getting out of control in Texarkana.
Atmosphere: 3
Food: 5
Service: 5
Isaac Stroup
The staff at the state line location are always very friendly. They even remember my order when I come in! The food I great too and comes out quick.
Atmosphere: 5
Food: 5
Service: 5
Hannah Brittenham
Love Golden Chick but this is by far my favorite location! Nice, smiling, and friendly staff. Clean tables and floors, 10/10 would recommend!!
Everything was fine except the mashed potatoes. They tasted like bleach or some kind of chemical cleaner. We didn’t want a refund and weren’t going to drive back over mashed potatoes, but we did want to call and let them know that there was something wrong. The first two times we called - 7:23, 7:24 they picked up the phone, didn’t say anything, then hung up. We called again at 7:27 and no one answered. At 7:54 they finally answered - we told them the issue and the woman raised her voice and said if there was a problem we should have come up there and gotten some different mashed potatoes. We told her that’s not what we’re worried about, we’re worried they have something in them and they might need to be thrown out. She said there’s nothing wrong with the mashed potatoes, we’re not going to throw them out, then hung up the phone. Again, we don’t want a refund, we wanted to make sure someone didn’t get sick from eating food that is compromised. It’s incredibly concerning that this is how your store reacts when someone says there might be a cleaning product in your food. Sent feedback through the website and no response, so it’s like they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
This is a great restaurant. Good food, friendly employees, clean dining room. Aniya is the best!
Atmosphere: 5
Food: 5
Service: 5
Awesome experience. The fish was cooked to perfection. The crew professional, friendly, and caring...
Atmosphere: 5
Food: 5
Service: 5
Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Fried Chicken
Way cleaner than the one in Nash texas
Atmosphere: 5
Food: 5
Service: 5
I've been here about a handful of times, and every time they've been very nice & professional. I get the spicy chicken sandwich, and it's always on point!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Drive thru staff was more than outstanding. The girl was spectacular at her job and had my coworker and I in a great spirit from the beginning of our order. Even when we got our food it was just a great experience dealing with somebody who was so exceptional in her customer service experience me
Atmosphere: 5
Food: 5
Service: 5
Everyone was great
Aniya, Britne, Yelinda, Robert L,
The whole Stateline Crew
Atmosphere: 5
Food: 5
Service: 5
Golden Chick restaurant is a great place to enjoy Texas southern chicken dishes with several award winning side dishes like seasoned fries and breaded okra. They have Texas Pecan chicken salad, which is a great option. The new jalapeno pimento cheese chicken sandwich is a one of a kind treat. A great place to eat for the whole family.
Atmosphere: 4
Food: 5
Service: 4
Great crew and food. Very clean atmosphere. Good value for the money.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Arrived at 10pm on a road trip. Place closed at 1100. One staff member looked seriously disappointed that we came in. No sweet tea available because they closed in an hour. No mashed potatoes apparently for the same reason. Food taste was good but would have been much better if it was warm. The taller female staff member was not pleasant. Both my daughter and I felt uncomfortable interacting with her. Bad vibe.
Atmosphere: 3
Service: 2
Recommended dishes: Fresh-Baked Rolls
The girl in the Drive-Thru I don't know her name but she is phenomenal. She is so personable. He is one of the best fast food workers I've ever met. She just recently started working there she makes the trip worth it. Now my food on the other hand this time wasn't all that great they gave me little bitty chicken strips but other than that it was okay.
Food: 4
Service: 5
Folks out front asking for money. Getting out of control in Texarkana.
Atmosphere: 3
Food: 5
Service: 5
The staff at the state line location are always very friendly. They even remember my order when I come in! The food I great too and comes out quick.
Atmosphere: 5
Food: 5
Service: 5
Love Golden Chick but this is by far my favorite location! Nice, smiling, and friendly staff. Clean tables and floors, 10/10 would recommend!!
Atmosphere: 4
Food: 5
Service: 5
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