How can you guys be so terrible every time.... the worst taco bell in history! I feel so silly thinking it will be different the next time. My orders are always messed up. You need to hire new cooks for real.
Atmosphere: 1
Food: 1
Service: 1
Steven Galyean
We went through the drive thru last night on our way home from vacation and the lady kept pretending she didn’t know what we were talking about even though the item is on the app and says it’s available and when we got to the window she was very short with us and didn’t even thank us for our business.
Atmosphere: 1
Food: 3
Service: 1
Kiana
Customer service is very poor at this location! They answer the phone as if they have an attitude and don’t even attempt eating here after hours they will fabricate and tell you the system is down! Someone needs to step up and improve how they talk to and treat their customers. We didn’t ask for this job you did!!
Atmosphere: 1
Food: 1
Service: 1
Tracy McCann
Most incompetent group of people I have ever seen in my life. Seems like they all have hearing problems, because you can forget getting the correct damn food you order. They pull you up EVERY TIME because they’re not smart enough to make the food in a timely manner. I’d give them negative stars if that were possible. Filthy restaurant, trash all over parking lot and drive thru. It’s on par with the rest of the food places on state line.
Atmosphere: 1
Food: 1
Service: 1
Jim Traveler
Rude people, food was ok
Atmosphere: 1
Food: 3
Service: 1
Casandra Cummings
Literally was in the drive through for 50 minutes. Was sitting at the window for about 15 of those minutes. After sitting there for 15 minutes, we were asked to pull forward. They never brought the food out. Then I had to call four times before someone even answered. When the employee finally answered all the had to say was that my food had been sitting there. I asked her how long, she said she didn’t know. I told her I wanted a refund and she said she couldn’t help me with that. So needless to say, I did not eat dinner tonight. Don’t even waste your time at this place they will never get your order right anyways. All the employees are very obviously on drugs to the point where their body movements are slow, their speech is slurred, and their eyes are dark and heavy. I honestly can’t believe they are even in business with this staff.
Atmosphere: 1
Food: 1
Service: 1
Connie Wright
Crunch wrap dry tested like card board. The ground meat and other ingredients almost non existent.
Atmosphere: 3
Food: 1
Service: 3
Rene “Nana” Cantu
Seems like all the ones here in Texarkana finds a way to mess up an order
Stephen Hendrix
Horrible service from an extremely rude order taker in the drive thru. "What you want" Thats how she took my order. Then ignored me for 5 more minutes before I said hello?. She was super trashy and racist!! If I order from there again and hear or see her, I'm driving off.
Atmosphere: 1
Food: 2
Service: 1
Jeffrey Kleeman
This place is need of an overhaul. You will wait forever and that's not when It's busy that's if your the only one. Today there was 1 person waiting for food. Waited 5 mins then told to move up to wait 5 more minutes. Got his food. This is about 15 mins there. I go park and wait another 15 mins. There's two cars that come through drive thru get served before me. In that 15 mins I watched 2 employees just go outside and go to cars for minutes. One comes back in on phone pacing around lobby and then other comes in sits down looks at phone for a while then comes out for a smoke. I get all that. But if it's so backed up with me as the only person when the wait started then why are others getting food first and fast. This was an online order so it should be priority. I honestly have problems every single time when I do door dash or uber. It's a work ethic thing in their and that can't be taught and a bad culture. Other day the whole staff was outside doing nothing and told me to cancel the customers order. Also another day when I went in multiple people talking about quitting. Just bad management and leaders honestly. Every other taco bell kills it with lines. Richmond my favorite but 7th and NB rd solid too. Just this one disgust me. Good riddens
The only thing is getting enough sauce... hot or mild why can't anyone get more
Daniel Hebert
I honestly ate here one time before and the lady asked me what I would like and took my order, because I told her I won't use the kiosk. Then here today I come to get food, and no help, they expect you to check yourself out no thanks. I always go all the way across town to avoid this place, and I literally live like a 1/4 mile from this location, the other TB is quite a bit further by Richmond and I still go there, at least you get help, or can use the kiosk. It's not forced upon you. I will continue to go to the one by Richmond and continue to bypass this one. No, thanks to this place. I will review based on both times being here to be fair.
Atmosphere: 2
Food: 4
Service: 2
Victoria Allred
I go to this taco bell often because it's close, however it is clear that the employees do not want customers. They are rude most of the time, I can handle that though.. but they never turn on their light or signs so they always look closed. They act offended if you come anyways, and %80 of the time they ask you if you want sauce, but do not give it to you.
Recommended dishes: Ground Beef Burrito
Richard Diehm
Will not serve someone on a bicycle. Unless you have a online order, but walking up is a no go
Kid-friendliness: Most restaurants are kid friendly
Wheelchair accessibility: Pretty sure it's wheelchair accessible. A lot of places has to be
Atmosphere: 2
Food: 4
Service: 1
Jeremy Longnecker
Nice and clean as always.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Nachos, Crunchy Taco, Dr Pepper
How can you guys be so terrible every time.... the worst taco bell in history! I feel so silly thinking it will be different the next time. My orders are always messed up. You need to hire new cooks for real.
Atmosphere: 1
Food: 1
Service: 1
We went through the drive thru last night on our way home from vacation and the lady kept pretending she didn’t know what we were talking about even though the item is on the app and says it’s available and when we got to the window she was very short with us and didn’t even thank us for our business.
Atmosphere: 1
Food: 3
Service: 1
Customer service is very poor at this location! They answer the phone as if they have an attitude and don’t even attempt eating here after hours they will fabricate and tell you the system is down! Someone needs to step up and improve how they talk to and treat their customers. We didn’t ask for this job you did!!
Atmosphere: 1
Food: 1
Service: 1
Most incompetent group of people I have ever seen in my life. Seems like they all have hearing problems, because you can forget getting the correct damn food you order. They pull you up EVERY TIME because they’re not smart enough to make the food in a timely manner. I’d give them negative stars if that were possible. Filthy restaurant, trash all over parking lot and drive thru. It’s on par with the rest of the food places on state line.
Atmosphere: 1
Food: 1
Service: 1
Rude people, food was ok
Atmosphere: 1
Food: 3
Service: 1
Literally was in the drive through for 50 minutes. Was sitting at the window for about 15 of those minutes. After sitting there for 15 minutes, we were asked to pull forward. They never brought the food out. Then I had to call four times before someone even answered. When the employee finally answered all the had to say was that my food had been sitting there. I asked her how long, she said she didn’t know. I told her I wanted a refund and she said she couldn’t help me with that. So needless to say, I did not eat dinner tonight. Don’t even waste your time at this place they will never get your order right anyways. All the employees are very obviously on drugs to the point where their body movements are slow, their speech is slurred, and their eyes are dark and heavy. I honestly can’t believe they are even in business with this staff.
Atmosphere: 1
Food: 1
Service: 1
Crunch wrap dry tested like card board. The ground meat and other ingredients almost non existent.
Atmosphere: 3
Food: 1
Service: 3
Seems like all the ones here in Texarkana finds a way to mess up an order
Horrible service from an extremely rude order taker in the drive thru. "What you want" Thats how she took my order. Then ignored me for 5 more minutes before I said hello?. She was super trashy and racist!! If I order from there again and hear or see her, I'm driving off.
Atmosphere: 1
Food: 2
Service: 1
This place is need of an overhaul. You will wait forever and that's not when It's busy that's if your the only one. Today there was 1 person waiting for food. Waited 5 mins then told to move up to wait 5 more minutes. Got his food. This is about 15 mins there. I go park and wait another 15 mins. There's two cars that come through drive thru get served before me. In that 15 mins I watched 2 employees just go outside and go to cars for minutes. One comes back in on phone pacing around lobby and then other comes in sits down looks at phone for a while then comes out for a smoke. I get all that. But if it's so backed up with me as the only person when the wait started then why are others getting food first and fast. This was an online order so it should be priority. I honestly have problems every single time when I do door dash or uber. It's a work ethic thing in their and that can't be taught and a bad culture. Other day the whole staff was outside doing nothing and told me to cancel the customers order. Also another day when I went in multiple people talking about quitting. Just bad management and leaders honestly. Every other taco bell kills it with lines. Richmond my favorite but 7th and NB rd solid too. Just this one disgust me. Good riddens
Restaurantji Recommends
The only thing is getting enough sauce... hot or mild why can't anyone get more
I honestly ate here one time before and the lady asked me what I would like and took my order, because I told her I won't use the kiosk. Then here today I come to get food, and no help, they expect you to check yourself out no thanks. I always go all the way across town to avoid this place, and I literally live like a 1/4 mile from this location, the other TB is quite a bit further by Richmond and I still go there, at least you get help, or can use the kiosk. It's not forced upon you. I will continue to go to the one by Richmond and continue to bypass this one. No, thanks to this place. I will review based on both times being here to be fair.
Atmosphere: 2
Food: 4
Service: 2
I go to this taco bell often because it's close, however it is clear that the employees do not want customers. They are rude most of the time, I can handle that though.. but they never turn on their light or signs so they always look closed. They act offended if you come anyways, and %80 of the time they ask you if you want sauce, but do not give it to you.
Recommended dishes: Ground Beef Burrito
Will not serve someone on a bicycle. Unless you have a online order, but walking up is a no go
Kid-friendliness: Most restaurants are kid friendly
Wheelchair accessibility: Pretty sure it's wheelchair accessible. A lot of places has to be
Atmosphere: 2
Food: 4
Service: 1
Nice and clean as always.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Nachos, Crunchy Taco, Dr Pepper
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