Their services sucks and they make pretzels by orded and it takes 30 minutes to make a pretzel. I don't know in what world they think it's ok to have customers waiting for pretzels at a pretzel store. At least have the pretzel dough ready to cook on the oven to save time but no they have to prepare the dough make the pretzel and so on then out the pretzel inside the oven. Find a way to save customers time when they ask for pretzels at a pretzel store. It doesn't even make sense.
Atmosphere: 1
Food: 1
Service: 1
Stormey Mayes
I recently visited your establishment with high hopes, but unfortunately, my experience was deeply disappointing. While the ambiance was pleasant, the service was shockingly poor. In particular, one of your employees, Emma, displayed an unacceptable level of disrespect towards me and my family. We understand that everyone has bad days, but her behavior was remarkably unprofessional, creating a hostile atmosphere. Emma's attitude and demeanor suggest she may not be suited for a customer-facing role. For the sake of your establishment's reputation and customer satisfaction, I strongly urge you to reconsider her position or provide additional training. Improving your staff will significantly enhance the overall customer experience.
Amy Andujar-Alvarez
Excellent
jennifer lopez
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Hany Rezk
Trash They do not use the app of Tanger. However, they inside it Trash and expensive
Atmosphere: 1
Food: 1
Service: 1
Maria Morales
Poor management which makes young employees terrible. The food is great but this is a busy store it needs to run better. They also need a better a/c unit because it’s so hot in there.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original
Gillian Hughes
Every time we come to this location the employees act like serving you is a major inconvenience to them. They only ever have pretzel nuggets ready. At a place famous for pretzels. We always order the original pretzel and they roll their eyes and can't believe they have to make them.
Last time they charged us the price of the pretzel cups (over a dollar extra per pretzel) but gave us original pretzels. When I fought back and asked for a refund, the girl lied about it and said she charged us correctly. We got a manager out and he went to the cash register and could see in the history that she had charged us for the pretzel cups. Really bad employees with 0 customer service skills.
This time when we went to pick up our pretzels after waiting 12 minutes we found the employees asking each other how to make them. None of the employees knew how to make them. It's the literal logo of the place. Ours turned out burnt and tiny. See the pictures of one of them ?. These kids only know how to cut nuggets.
This location needs a better hiring and training manager.
Atmosphere: 1
Food: 5
Service: 1
Store 1030
Amazing work snack, employees are fast and food is hot and fresh every single time
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mini Pretzel Dogs Bucket
Nancy Hernandez
Cinnamon nuggets...My Favorite thing I have to get before I leave the mall! ?❤️
Their services sucks and they make pretzels by orded and it takes 30 minutes to make a pretzel. I don't know in what world they think it's ok to have customers waiting for pretzels at a pretzel store. At least have the pretzel dough ready to cook on the oven to save time but no they have to prepare the dough make the pretzel and so on then out the pretzel inside the oven. Find a way to save customers time when they ask for pretzels at a pretzel store. It doesn't even make sense.
Atmosphere: 1
Food: 1
Service: 1
I recently visited your establishment with high hopes, but unfortunately, my experience was deeply disappointing. While the ambiance was pleasant, the service was shockingly poor. In particular, one of your employees, Emma, displayed an unacceptable level of disrespect towards me and my family. We understand that everyone has bad days, but her behavior was remarkably unprofessional, creating a hostile atmosphere. Emma's attitude and demeanor suggest she may not be suited for a customer-facing role. For the sake of your establishment's reputation and customer satisfaction, I strongly urge you to reconsider her position or provide additional training. Improving your staff will significantly enhance the overall customer experience.
Excellent
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Trash
They do not use the app of Tanger. However, they inside it
Trash and expensive
Atmosphere: 1
Food: 1
Service: 1
Poor management which makes young employees terrible. The food is great but this is a busy store it needs to run better. They also need a better a/c unit because it’s so hot in there.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original
Every time we come to this location the employees act like serving you is a major inconvenience to them. They only ever have pretzel nuggets ready. At a place famous for pretzels. We always order the original pretzel and they roll their eyes and can't believe they have to make them.
Last time they charged us the price of the pretzel cups (over a dollar extra per pretzel) but gave us original pretzels. When I fought back and asked for a refund, the girl lied about it and said she charged us correctly. We got a manager out and he went to the cash register and could see in the history that she had charged us for the pretzel cups. Really bad employees with 0 customer service skills.
This time when we went to pick up our pretzels after waiting 12 minutes we found the employees asking each other how to make them. None of the employees knew how to make them. It's the literal logo of the place. Ours turned out burnt and tiny. See the pictures of one of them ?. These kids only know how to cut nuggets.
This location needs a better hiring and training manager.
Atmosphere: 1
Food: 5
Service: 1
Amazing work snack, employees are fast and food is hot and fresh every single time
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mini Pretzel Dogs Bucket
Cinnamon nuggets...My Favorite thing I have to get before I leave the mall! ?❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar
It's always tasteful.
Food: 5
Service: 5
Restaurantji Recommends
Who doesn't like a Pretzel when your craving something to eat in the moment!!!
Good warm cinnamon rolls
Very good customer service
Delicious!
Pretzel was good but pricey!
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