I was very excited to try out this place as I love nitrogen margaritas, but I was definitely underwhelmed by my visit here. The place looked closed when we got there as it was totally empty. There was only one person working there that day, and she definitely does not like her job. We ordered a mangonada and a taro ice cream. The portions were small for what we paid. And while the texture of nitrogen made ice cream was there, the flavor was a little bland. Definitely felt like I overpaid for this. I think the only part I liked was the actual making of the ice cream process. But not enough to come back.
Atmosphere: 1
Food: 2
Service: 1
Jamie S.
I never knew captain crunch would be so great in ice cream, but now I feel like it is one of the best flavors ever! I love watching the ice cream being made, and the kids think it's such a fun treat! I love that you can pick your milk base, too! The cashew milk and oat milk bases were very creamy, and we have also tried the regular milk as a base. They are all good! It is an expensive treat, so this is something we don't do too often.
Andrew Harper
Unprofessional .My kid said the ice cream tastes funny , it leaked from the cone .Way over priced . The people working here did not want to be here. When asked a question they just looked at each other and no answer given . Not very informative on how the process works when asked . Also , when another customer came in and asked how the process worked the employees had a blank stare and the customer walked out. Were given no napkins . Very poor customer service during this trip.
Atmosphere: 1
Food: 1
Service: 1
Nelson M
They should at least warn you that you will have to wait an ungodly amount of time for subpar ice cream. Go to marble slab even if there's a line out the door.
Atmosphere: 1
Service: 1
Nelly Nell
It’s an experience! My daughter loved it and the ice cream was delicious!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies & Cream
Soraya Khouadri
One of the staff had a terrible attitude towards me because he was annoyed thatI had multiple orders ($80+) and it was right before the store’s closure. I tried to get his name but he completely refused. If one of the owners sees this, I would like them to contact me so I can give more details. That person should not be in a customer service position. I took their picture after he refused to give me his name.
Service: 1
Paul Garcia
I was really expecting more from this place... The lines were short but the wait was terribly long after you place your order. I have to say the only reason we stopped by was because we didn't want to wait in line at Marble Slab. Pricing is not aligned with the quality and experience, it is way too expensive. The ice cream is delicious but not extraordinary, the cone portions are very small, about half the size the cup serving. There alos seems to be a lot of communication errors behind the counter. Customer in front of us ordered and paid for toppings and she did not get toppings with her serving. She was too embarrassed to confront the staff but finally did and they served her toppings in a separate cup. When my wife and I ordered we both asked for toppings mixed in our cream and only one of us got our topping. I can't see this place surviving for long. Marble Slab a few feet down the path had a line out the door. I've never been disappointed at Marble Slab.
Matthew Wylie
Interesting concept. Result, however, is overpriced ($10+ per cone) ice cream and mediocre taste. Mint chocolate tasted like average store bought and cone was broken at the tip, so it was leaking the entire time.
Destany
This was seriously the best tasting ice cream I've ever had!!! It's fun to watch it being made FRESH right in front of you!!!
Unlike No Other
Living in a time where social media has made everyone think they're culinary experts has gone overboard. As a result, there are a multitude of businesses springing forth of no real substance and delivering less than subpar products. Needless to say, this establishment is one of the many. Overpriced, tasteless, poor quality "visually appealing" cold desert is what you're in store for her. Choose your base (dairy/non dairy) and either create your own or pick from their line up. I chose the mint chocolate in non dairy form. The mint taste was almost non existent, the chocolate chips sprinkled in just a couple spots were low quality and waxy. Whipped topping tastes like foamy sugar water. And there's only a light dusting of cookie crumbs. ONE scoop of ice cream. All for appx $9 bucks (see pic.) It was horrible and my partner didn't like his either (mangos & takis.) Which was spicy unbeknownst to us bc we didn't realize those were takis on the pic. So he switched to the banana/strawberry combo. That was horrible as well. It was thrown away after we left. Tables were extremely dirty, chairs in disarray & floor needed attention. All 5 employees remained behind the counter laughing & talking. I cleaned a spot for us to sit. Bridgette was the best part about this 1st and last visit. $21 bucks for 2 scoops of tasteless ice cream with super minimal cheap toppings is such a slap in the face.
Worst experience with this location. They messed up my order twice and I had to pay twice!
Lauren Gaw
The ice cream is both cute and delicious! It's a little more on the pricier side for ice cream, but it's worth it. Better than Marble Slab in my opinion. The one in the picture is their Smores flavor. ?
James Banks
Waited for 10 minutes for some mechanical issue. Never acknowledged by the two giggling teenagers behind the counter. Once things were up, family in front of us started trying to order. Servers were clearly uninterested. We finally left and went to marble slab
AJ
Even my 4 year old was underwhelmed, and that's saying something! $20 for 2 regular cups, subpar service and just plain low quality ice cream. Keep looking, this ain't it.
I was very excited to try out this place as I love nitrogen margaritas, but I was definitely underwhelmed by my visit here. The place looked closed when we got there as it was totally empty. There was only one person working there that day, and she definitely does not like her job. We ordered a mangonada and a taro ice cream. The portions were small for what we paid. And while the texture of nitrogen made ice cream was there, the flavor was a little bland. Definitely felt like I overpaid for this. I think the only part I liked was the actual making of the ice cream process. But not enough to come back.
Atmosphere: 1
Food: 2
Service: 1
I never knew captain crunch would be so great in ice cream, but now I feel like it is one of the best flavors ever! I love watching the ice cream being made, and the kids think it's such a fun treat! I love that you can pick your milk base, too! The cashew milk and oat milk bases were very creamy, and we have also tried the regular milk as a base. They are all good! It is an expensive treat, so this is something we don't do too often.
Unprofessional .My kid said the ice cream tastes funny , it leaked from the cone .Way over priced . The people working here did not want to be here. When asked a question they just looked at each other and no answer given . Not very informative on how the process works when asked . Also , when another customer came in and asked how the process worked the employees had a blank stare and the customer walked out. Were given no napkins . Very poor customer service during this trip.
Atmosphere: 1
Food: 1
Service: 1
They should at least warn you that you will have to wait an ungodly amount of time for subpar ice cream. Go to marble slab even if there's a line out the door.
Atmosphere: 1
Service: 1
It’s an experience! My daughter loved it and the ice cream was delicious!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies & Cream
One of the staff had a terrible attitude towards me because he was annoyed thatI had multiple orders ($80+) and it was right before the store’s closure. I tried to get his name but he completely refused. If one of the owners sees this, I would like them to contact me so I can give more details. That person should not be in a customer service position. I took their picture after he refused to give me his name.
Service: 1
I was really expecting more from this place... The lines were short but the wait was terribly long after you place your order. I have to say the only reason we stopped by was because we didn't want to wait in line at Marble Slab. Pricing is not aligned with the quality and experience, it is way too expensive. The ice cream is delicious but not extraordinary, the cone portions are very small, about half the size the cup serving. There alos seems to be a lot of communication errors behind the counter. Customer in front of us ordered and paid for toppings and she did not get toppings with her serving. She was too embarrassed to confront the staff but finally did and they served her toppings in a separate cup. When my wife and I ordered we both asked for toppings mixed in our cream and only one of us got our topping. I can't see this place surviving for long. Marble Slab a few feet down the path had a line out the door. I've never been disappointed at Marble Slab.
Interesting concept. Result, however, is overpriced ($10+ per cone) ice cream and mediocre taste. Mint chocolate tasted like average store bought and cone was broken at the tip, so it was leaking the entire time.
This was seriously the best tasting ice cream I've ever had!!! It's fun to watch it being made FRESH right in front of you!!!
Living in a time where social media has made everyone think they're culinary experts has gone overboard. As a result, there are a multitude of businesses springing forth of no real substance and delivering less than subpar products. Needless to say, this establishment is one of the many. Overpriced, tasteless, poor quality "visually appealing" cold desert is what you're in store for her. Choose your base (dairy/non dairy) and either create your own or pick from their line up. I chose the mint chocolate in non dairy form. The mint taste was almost non existent, the chocolate chips sprinkled in just a couple spots were low quality and waxy. Whipped topping tastes like foamy sugar water. And there's only a light dusting of cookie crumbs. ONE scoop of ice cream. All for appx $9 bucks (see pic.) It was horrible and my partner didn't like his either (mangos & takis.) Which was spicy unbeknownst to us bc we didn't realize those were takis on the pic. So he switched to the banana/strawberry combo. That was horrible as well. It was thrown away after we left. Tables were extremely dirty, chairs in disarray & floor needed attention. All 5 employees remained behind the counter laughing & talking. I cleaned a spot for us to sit. Bridgette was the best part about this 1st and last visit. $21 bucks for 2 scoops of tasteless ice cream with super minimal cheap toppings is such a slap in the face.
Restaurantji Recommends
Worst experience with this location. They messed up my order twice and I had to pay twice!
The ice cream is both cute and delicious! It's a little more on the pricier side for ice cream, but it's worth it. Better than Marble Slab in my opinion. The one in the picture is their Smores flavor. ?
Waited for 10 minutes for some mechanical issue. Never acknowledged by the two giggling teenagers behind the counter. Once things were up, family in front of us started trying to order. Servers were clearly uninterested. We finally left and went to marble slab
Even my 4 year old was underwhelmed, and that's saying something! $20 for 2 regular cups, subpar service and just plain low quality ice cream. Keep looking, this ain't it.
I have been waiting 40 minutes for ice cream!