The self check elderly lady was a little salty. Well, a lot of salty. Anyway, checking out at 8:15 pm and some items weren't ringing in right and she said "Damn bastards!." Okay. Add to that her first comment to us was "Do you have coupons?" We said, "No.". Then she proceeded with "You can only use 4 at a time!." "Yeah, thanks. We don't have coupons." Weird. Then one of my daughters realized that she lost her wallet. She was unwilling to help and unconcerned. I finally was irritated and said "At least take her number so you can call if you find it!" Her grandson in the meat department was equally salty. I dare you to watch the footage and post on here so people can see the type of employees that Kroger hires at the location.
Google user
Says the close at 10, called and they said they’re leaving at 7. I went and drove from one location and waited 30 minutes, to a different town for nothing.
ArieR56 Cooper
Says the close at 10, called and they said they’re leaving at 7. I went and drove from one location and waited 30 minutes, to a different town for nothing.
Jennifer Grace
I have been shopping at this Kroger for years and there are some wonderful employees at this store, Carol, a checker, is not one of them. Carol will never smile and greet you, she is rude, sarcastic and disrespectful. Carol has been like this for years and Kroger just enables her behavior, so she does not have to change. Everyone in my family just avoids her as much as possible- because Carol is rude to everyone. I just don't understand why Kroger allows Carol to continue treating customers so badly.
Randy T.
Doctor called in a prescription for my son on Friday and on Sunday Feb 7th at lunch time i got a call from the pharmacy that i needed to update my insurance card, which i said no problem, when i come in to pick up my sons medicine i will update it. The lady insisted I do it now, to which I explained to her I was in a restaurant and would rather just stop by later and knock it out once I get notified that my order is ready and also, why is it taking so long, it has been almost 3 days. She said there is no problem and the drug IS IN stock, but she wanted the insurance card before she fills it. This obviously frustrated me, I explained I was eating after church with my family and also, it didn't matter what insurance covers or doesn't because I still need the proscription for my child. She became more rude and said Kroger does things their way and maybe I should go somewhere else, and of course by this time I was totally flustered by this person wrecking my peaceful Sunday with my kiddos and trying to force me into something I still don't understand. Monday, Feb 8th I went in and they informed me they would not be getting my proscriptions in stock anymore and I need to go somewhere else. They also told me they called my doctor and told them that my son had to get it somewhere else, but they have not and so of course my son still does not have my medicine from Friday. I will never use Kroger on Research again, but to attack me, who knows why, because I am a Christian or maybe American Indian. I don't know, but this is not what I expect. HEB gladly helped and didn't force me to come in and give them an insurance card in person before helping. I have been getting this medicine for 3 years or more by the way, so it wasn't new.
Belinda Williams
SO GOOD. We had the chocolate coconut cupcake and it was delicious. The perfect ratio of frosting to cupcake. The coffee was very good too. Definitely recommend!
Ella C.
Great Kroger Clean, Nice customer service, and okay packing at checkout. Definitely my go to Kroger!
Kate E.
Pretty average Kroger nothing too krazy but theu did have some great sales on red meat and frozen pizza. The parking lot wasnt too bad and currently theu are closong at 10pm during the COVID-19 Pandemic. The only complaint I had was the restrooms seems to be single person use as when my daughter trued to use one and the door was locked.... fairly odd for a grocery store. The only other conplaint is back in the meat and seafood area there was a horrible smell in the area and it wasn't the typical smell of seafood that you normally encounter, it smelled like a port-a-potty that was full and hand been cleaned out in months. I seriousky thought I was going to throw up while walking throught that are of the store.
Bethanne A.
OMG. Some people are so selfish. The Covid 19 is not going to end the world. There was nothing left...I did get my snack sized bags and the tea I drink a gallon a day of. Found Frozen Salmon, got it and packaged Eddy's sausage which is very good by the way. This is not Kroger's fault, it's the ignored signs saying remember others need to purchase. Please limit your purchases. They said people are stealing items and they are so busy they can't go run out and do anything about it....feel so sorry for them at this time.
Judy L.
I've had the same strange experience twice now at this Kroger branch on woodlands parkway in the sterling ridge shopping center. Let me know if this has happened to you. I do my shopping and when I check out, I put my card in the slot and all it wants me to do , is enter my PIN number. Ok, I did it......then the checker hands me the receipt and $60.00 cash. I did not enter cash back, & don't want any cash back. The cashier rudely tells me I did it. She says I must go to customer service to fix it. The first time this happened, I couldn't tell if this was a shell game or not. I lost some money on that and should have shopped elsewhere, but have always liked Kroger's grocery stores, so being an older person, I figured I must be wrong and I should trust that this wouldn't happen. Well, now it's happened again. I'm finished with this location.
The only review that matters. Mine. Kroger is better than the other grocery stores. Smarter.
Ralph Paduano
Lousy customer service. Waited for customer service.
Mei N.
Very poor customer services. There is a lady manager in the Deli department was very unprofessional, rude, and didn't want to help the customer just because she was doing something else. Very disappointed during my shopping at this location, I would never go back to Kroger because there are so many other choices for shopping my groceries.
Wendy L.
Disgusting smoke filled entrance that permeates the businesses around it. They have allowed smoking areas all around the entrance and it is ALWAYS filled with people just sitting around smoking for hours. The whole area reeks and I can't even go into nearby businesses without the smoke enveloping me
The self check elderly lady was a little salty. Well, a lot of salty. Anyway, checking out at 8:15 pm and some items weren't ringing in right and she said "Damn bastards!." Okay. Add to that her first comment to us was "Do you have coupons?" We said, "No.". Then she proceeded with "You can only use 4 at a time!." "Yeah, thanks. We don't have coupons." Weird. Then one of my daughters realized that she lost her wallet. She was unwilling to help and unconcerned. I finally was irritated and said "At least take her number so you can call if you find it!" Her grandson in the meat department was equally salty. I dare you to watch the footage and post on here so people can see the type of employees that Kroger hires at the location.
Says the close at 10, called and they said they’re leaving at 7. I went and drove from one location and waited 30 minutes, to a different town for nothing.
Says the close at 10, called and they said they’re leaving at 7. I went and drove from one location and waited 30 minutes, to a different town for nothing.
I have been shopping at this Kroger for years and there are some wonderful employees at this store, Carol, a checker, is not one of them. Carol will never smile and greet you, she is rude, sarcastic and disrespectful. Carol has been like this for years and Kroger just enables her behavior, so she does not have to change. Everyone in my family just avoids her as much as possible- because Carol is rude to everyone. I just don't understand why Kroger allows Carol to continue treating customers so badly.
Doctor called in a prescription for my son on Friday and on Sunday Feb 7th at lunch time i got a call from the pharmacy that i needed to update my insurance card, which i said no problem, when i come in to pick up my sons medicine i will update it. The lady insisted I do it now, to which I explained to her I was in a restaurant and would rather just stop by later and knock it out once I get notified that my order is ready and also, why is it taking so long, it has been almost 3 days. She said there is no problem and the drug IS IN stock, but she wanted the insurance card before she fills it. This obviously frustrated me, I explained I was eating after church with my family and also, it didn't matter what insurance covers or doesn't because I still need the proscription for my child. She became more rude and said Kroger does things their way and maybe I should go somewhere else, and of course by this time I was totally flustered by this person wrecking my peaceful Sunday with my kiddos and trying to force me into something I still don't understand. Monday, Feb 8th I went in and they informed me they would not be getting my proscriptions in stock anymore and I need to go somewhere else. They also told me they called my doctor and told them that my son had to get it somewhere else, but they have not and so of course my son still does not have my medicine from Friday. I will never use Kroger on Research again, but to attack me, who knows why, because I am a Christian or maybe American Indian. I don't know, but this is not what I expect. HEB gladly helped and didn't force me to come in and give them an insurance card in person before helping. I have been getting this medicine for 3 years or more by the way, so it wasn't new.
SO GOOD. We had the chocolate coconut cupcake and it was delicious. The perfect ratio of frosting to cupcake. The coffee was very good too. Definitely recommend!
Great Kroger Clean, Nice customer service, and okay packing at checkout. Definitely my go to Kroger!
Pretty average Kroger nothing too krazy but theu did have some great sales on red meat and frozen pizza. The parking lot wasnt too bad and currently theu are closong at 10pm during the COVID-19 Pandemic. The only complaint I had was the restrooms seems to be single person use as when my daughter trued to use one and the door was locked.... fairly odd for a grocery store. The only other conplaint is back in the meat and seafood area there was a horrible smell in the area and it wasn't the typical smell of seafood that you normally encounter, it smelled like a port-a-potty that was full and hand been cleaned out in months. I seriousky thought I was going to throw up while walking throught that are of the store.
OMG. Some people are so selfish. The Covid 19 is not going to end the world. There was nothing left...I did get my snack sized bags and the tea I drink a gallon a day of. Found Frozen Salmon, got it and packaged Eddy's sausage which is very good by the way. This is not Kroger's fault, it's the ignored signs saying remember others need to purchase. Please limit your purchases. They said people are stealing items and they are so busy they can't go run out and do anything about it....feel so sorry for them at this time.
I've had the same strange experience twice now at this Kroger branch on woodlands parkway in the sterling ridge shopping center. Let me know if this has happened to you. I do my shopping and when I check out, I put my card in the slot and all it wants me to do , is enter my PIN number. Ok, I did it......then the checker hands me the receipt and $60.00 cash. I did not enter cash back, & don't want any cash back. The cashier rudely tells me I did it. She says I must go to customer service to fix it. The first time this happened, I couldn't tell if this was a shell game or not. I lost some money on that and should have shopped elsewhere, but have always liked Kroger's grocery stores, so being an older person, I figured I must be wrong and I should trust that this wouldn't happen. Well, now it's happened again. I'm finished with this location.
Restaurantji Recommends
The only review that matters. Mine. Kroger is better than the other grocery stores. Smarter.
Lousy customer service. Waited for customer service.
Very poor customer services. There is a lady manager in the Deli department was very unprofessional, rude, and didn't want to help the customer just because she was doing something else. Very disappointed during my shopping at this location, I would never go back to Kroger because there are so many other choices for shopping my groceries.
Disgusting smoke filled entrance that permeates the businesses around it. They have allowed smoking areas all around the entrance and it is ALWAYS filled with people just sitting around smoking for hours. The whole area reeks and I can't even go into nearby businesses without the smoke enveloping me