They took our money and shorted us 1/3 of our wings. Tried to call the store THEY DONT ANSWER.
NEVER BUYING FROM THEM. Going to file a chargeback. Communication Wing Stop, Communications. You’re fired.
0 Stars for Customer Service
Atreyu Allin
Every location I pick up GrubHub deliveries has slow and rude service. I'm about to boycott their pickups with how consistently bad Wingstop is customer service wise.
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Ruti Vidales
French fries are horrible
rncrusher
So I’m from Utah and here in Westlake for work. All I can say is wow. This is so good. What the hell is my Wingstop at home doing? This tastes totally different in a very good way. Maybe my local store at home just really sucks? Or this one is really good? I’m confused.
Atmosphere: 5
Food: 5
Service: 5
cali sur
I arrived to pick up my order and surprise at the time of payment that they did not accept cash, that bad service every day, this place gives me a bad experience.
Atmosphere: 1
Food: 1
Service: 1
Ray
It's cashless. Really inconvenient
Atmosphere: 1
Food: 1
Service: 5
Siobhon De Souza
I love my wings WELL DONE. I certainly appreciate the option.
Today I am heartbroken as the Sweet CHILI Glaze is gone.
Gone like yesterday,.
Please bring it back Mr WingStop dude? Pretty please with SWEET CHILI Glaze on top?🙏😭
Alicia Bell
I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Mike Milford
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Friendly staff , clean restaurant, manager has great customer service, will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
kaela baggett
Nicest employees
Atmosphere: 5
Food: 5
Service: 5
Joe Torres
Great wings and service
Atmosphere: 5
Food: 5
Service: 5
Logan
I come here nearly every day these last few weeks, nothing but great things to say. The staff is lively and very sweet, the food is always on time and is consistantly good. For the most part, the lobby is very clean unlike some other locations in the area.
They took our money and shorted us 1/3 of our wings. Tried to call the store THEY DONT ANSWER. NEVER BUYING FROM THEM. Going to file a chargeback. Communication Wing Stop, Communications. You’re fired. 0 Stars for Customer Service
Every location I pick up GrubHub deliveries has slow and rude service. I'm about to boycott their pickups with how consistently bad Wingstop is customer service wise.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
French fries are horrible
So I’m from Utah and here in Westlake for work. All I can say is wow. This is so good. What the hell is my Wingstop at home doing? This tastes totally different in a very good way. Maybe my local store at home just really sucks? Or this one is really good? I’m confused.
Atmosphere: 5
Food: 5
Service: 5
I arrived to pick up my order and surprise at the time of payment that they did not accept cash, that bad service every day, this place gives me a bad experience.
Atmosphere: 1
Food: 1
Service: 1
It's cashless. Really inconvenient
Atmosphere: 1
Food: 1
Service: 5
I love my wings WELL DONE. I certainly appreciate the option. Today I am heartbroken as the Sweet CHILI Glaze is gone. Gone like yesterday,. Please bring it back Mr WingStop dude? Pretty please with SWEET CHILI Glaze on top?🙏😭
I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Restaurantji Recommends
Friendly staff , clean restaurant, manager has great customer service, will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Nicest employees
Atmosphere: 5
Food: 5
Service: 5
Great wings and service
Atmosphere: 5
Food: 5
Service: 5
I come here nearly every day these last few weeks, nothing but great things to say. The staff is lively and very sweet, the food is always on time and is consistantly good. For the most part, the lobby is very clean unlike some other locations in the area.
11/10, see yall tomorrow!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, 10 Wings, Seasoned Fries
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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