Delivered my pie crusts in destroyed condition. Even one of the pie pans was ripped. I contacted the store and they would not take a picture as proof. Instead they insisted i return the item to the store. I informed them i am elderly and babysitting my two youngest grandchildren ages 1 and 4. I am not going to carry them to the car and strap them in carseats and then into a grocery cart and take 30 minutes of our Saturday evening just to get back $2.50. If it was Instacart or HEB, my money would have been immediately refunded...
Kurt C.
Been shopping at H‑E‑B since the early 80's so I can say that I have had my fair share of visits to most of their SA locations. I understand that we are experiencing troubled times after the pandemic and under this God Awful admin in DC destroying our nation. I've always enjoyed H‑E‑B's low prices, coupons, selection and convenience, but as of late I cannot get over the fact that their prices are what they have become. Everything I shop for is at least 75 to 100% higher than recent years. I really feel like H‑E‑B has just hopped on the bandwagon of screwing their customer base without a second thought. Im just so sick of it!!! When will or WILL it ever get back to normal?? Please do us a favor and quit continuing to mislead everyone with LOW PRICES signage everywhere in your locations. It's such a slap in the face when you think about it
Celinda B.
When it comes to items THEY didn't put in your bag; they need some improvement. Took over 3 calls to just get a manager. And some of their employees need some customer service training for their tone. Smh
Carli G.
staff are happy to help and answer questions. it can get extremely busy but staff does not get lazy when it's crowded. they keep the store flowing as best they can. the deli food is good, like the hot food. the drive in and delivery staff are happy to help on the phone. if you notice an issue with a product they are more than happy to help you report it, like an incorrect barcode, etc. it's nice they play music in the store.
Caesar G.
This is my neighborhood HEB. Normally all is good and always find what I need. On this particular visit on November 17, HEB employee ANKE ( badge and all) cut in front of while waiting to purchase a cake at the bakery. Greeted an employee, was currently busy, so she stepped aside to call another employee over and proceeded to order. Huge display of rudeness and lack of manners. You are not above the customers ANKE! Re-take Customer Service 101 and Customer Courtesy
AuBriana B.
Great neighborhood heb. Been going to this location for yearsssssss and they keep adding things to improve. From self checkout lanes, to a 25 item and under express lane, to including the heb ready to heat meal options -- this heb is perfect. Customer service is always great and they almost always have everything in stock that I need. Maybe I'm biased, but definitely one of the better locations in the city.
Thalia B.
I bought this soup because HEB didn't have any other brand and I was sorely disappointed. Not only did it have 0 flavor, it was like eating the dirty dish water out of my sink after a family chicken dinner. I tried dipping my grilled cheese into it to add flavor to the soup, and it eradicated the flavor from my sandwich. I added salt and it did nothing. Crackers did nothing. Your soup was so horrible it curdled my tastebuds and made me projectile vomit all over my plants. My dentist says I need emergency surgery for my lack of tastebuds due to eating your blasphemy of a soup. Never in my 17 years of life have I ever tasted something so foul and flavorless, and this is coming from a white household. A WHITE HOUSEHOLD. You ought to be ashamed of yourself for even thinking it's okay to sell that product.
Joseph B.
We are definitely fans of HEB. My wife sent me to get taco meat. When I walked by the grill area, I noticed the pound of fajita chicken meat for $7.99, I thought I could get that for tacos and save a step as wife was working and I was in charge of the tacos. I bought the pound of meat, but was disappointed when I got it out and the meat was charred, overcooked, and rock hard. Instead of having the texture of fajita meat, it was like chicken jerky, almost impossible to chew. Not going to buy that again.
Jackie Elizabeth Navarro Praga
Loved the experience, they had a H‑E‑B BUDDY GUY for the kids today ❤️
Maria C.
I prefer HEB delivery. Have had NO issues with any of my deliveries or drivers! Great service.
We got so many compliments from (surprised!) people because the Tres Leches cake they made for us was THAT good ?
Adam Wiener
It's great
Rox Vazquez
Excellent bread and cakes
Delilah A.
This H-E-B is okay. I only have a few major problems one of them being the employees that walk around with a cart asking you if you would like whatever they have in the cart. Usually if I would be fine with that, but they ask way to often and rather then suggesting it they shove it into your face. They also do it way too often, he was nagging me every five minutes while I was shopping in produce. Speaking of produce it isn't the best there. Their fruits and vegetables are usually dented opened and even rotten. My family and I love samples the only problem is the employees giving them out. My daughter asked if she could have one while I was maybe five feet behind her in plain sight, but the lady was terribly rude when asking where I was and made my daughter unhappy. Lastly the bagging situation. There is plenty of people to bag but when it was our turn to go to the register the bagging lady completely left and went to go talk to another employee . We had tons of items so it was very difficult since my children has to do it as I paid. Overall I know it sounds terrible but compared to other stores it okay.
Sloane S.
This HEB is conveniently down the road & although they hold good stock on hand sometimes it can be hard to find what you need or you find less stock and quality. The employees are always really helpful though in trying to assist me or other visitors in the store: stockers, cashiers, managers, even the personal shoppers. HEB has competitive prices and have some great selections when it comes to their Hill Country brand. This store is decently clean and busy regularly, but it would benefit from a few upgrades.
Delivered my pie crusts in destroyed condition. Even one of the pie pans was ripped. I contacted the store and they would not take a picture as proof. Instead they insisted i return the item to the store. I informed them i am elderly and babysitting my two youngest grandchildren ages 1 and 4. I am not going to carry them to the car and strap them in carseats and then into a grocery cart and take 30 minutes of our Saturday evening just to get back $2.50. If it was Instacart or HEB, my money would have been immediately refunded...
Been shopping at H‑E‑B since the early 80's so I can say that I have had my fair share of visits to most of their SA locations. I understand that we are experiencing troubled times after the pandemic and under this God Awful admin in DC destroying our nation. I've always enjoyed H‑E‑B's low prices, coupons, selection and convenience, but as of late I cannot get over the fact that their prices are what they have become. Everything I shop for is at least 75 to 100% higher than recent years. I really feel like H‑E‑B has just hopped on the bandwagon of screwing their customer base without a second thought. Im just so sick of it!!! When will or WILL it ever get back to normal?? Please do us a favor and quit continuing to mislead everyone with LOW PRICES signage everywhere in your locations. It's such a slap in the face when you think about it
When it comes to items THEY didn't put in your bag; they need some improvement. Took over 3 calls to just get a manager. And some of their employees need some customer service training for their tone. Smh
staff are happy to help and answer questions. it can get extremely busy but staff does not get lazy when it's crowded. they keep the store flowing as best they can. the deli food is good, like the hot food. the drive in and delivery staff are happy to help on the phone. if you notice an issue with a product they are more than happy to help you report it, like an incorrect barcode, etc. it's nice they play music in the store.
This is my neighborhood HEB. Normally all is good and always find what I need. On this particular visit on November 17, HEB employee ANKE ( badge and all) cut in front of while waiting to purchase a cake at the bakery. Greeted an employee, was currently busy, so she stepped aside to call another employee over and proceeded to order. Huge display of rudeness and lack of manners. You are not above the customers ANKE! Re-take Customer Service 101 and Customer Courtesy
Great neighborhood heb. Been going to this location for yearsssssss and they keep adding things to improve. From self checkout lanes, to a 25 item and under express lane, to including the heb ready to heat meal options -- this heb is perfect. Customer service is always great and they almost always have everything in stock that I need. Maybe I'm biased, but definitely one of the better locations in the city.
I bought this soup because HEB didn't have any other brand and I was sorely disappointed. Not only did it have 0 flavor, it was like eating the dirty dish water out of my sink after a family chicken dinner. I tried dipping my grilled cheese into it to add flavor to the soup, and it eradicated the flavor from my sandwich. I added salt and it did nothing. Crackers did nothing. Your soup was so horrible it curdled my tastebuds and made me projectile vomit all over my plants. My dentist says I need emergency surgery for my lack of tastebuds due to eating your blasphemy of a soup. Never in my 17 years of life have I ever tasted something so foul and flavorless, and this is coming from a white household. A WHITE HOUSEHOLD. You ought to be ashamed of yourself for even thinking it's okay to sell that product.
We are definitely fans of HEB. My wife sent me to get taco meat. When I walked by the grill area, I noticed the pound of fajita chicken meat for $7.99, I thought I could get that for tacos and save a step as wife was working and I was in charge of the tacos. I bought the pound of meat, but was disappointed when I got it out and the meat was charred, overcooked, and rock hard. Instead of having the texture of fajita meat, it was like chicken jerky, almost impossible to chew. Not going to buy that again.
Loved the experience, they had a H‑E‑B BUDDY GUY for the kids today ❤️
I prefer HEB delivery. Have had NO issues with any of my deliveries or drivers! Great service.
Restaurantji Recommends
We got so many compliments from (surprised!) people because the Tres Leches cake they made for us was THAT good ?
It's great
Excellent bread and cakes
This H-E-B is okay. I only have a few major problems one of them being the employees that walk around with a cart asking you if you would like whatever they have in the cart. Usually if I would be fine with that, but they ask way to often and rather then suggesting it they shove it into your face. They also do it way too often, he was nagging me every five minutes while I was shopping in produce. Speaking of produce it isn't the best there. Their fruits and vegetables are usually dented opened and even rotten. My family and I love samples the only problem is the employees giving them out. My daughter asked if she could have one while I was maybe five feet behind her in plain sight, but the lady was terribly rude when asking where I was and made my daughter unhappy. Lastly the bagging situation. There is plenty of people to bag but when it was our turn to go to the register the bagging lady completely left and went to go talk to another employee . We had tons of items so it was very difficult since my children has to do it as I paid. Overall I know it sounds terrible but compared to other stores it okay.
This HEB is conveniently down the road & although they hold good stock on hand sometimes it can be hard to find what you need or you find less stock and quality. The employees are always really helpful though in trying to assist me or other visitors in the store: stockers, cashiers, managers, even the personal shoppers. HEB has competitive prices and have some great selections when it comes to their Hill Country brand. This store is decently clean and busy regularly, but it would benefit from a few upgrades.