McDonald's

713 Pat Booker Rd, Universal City
(210) 658-1551

Recent Reviews

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Patty Palacios

No se que esta pasando últimamente esta todo sucio,no hay donde sentarse,baños no se dija, vas a la fuente no hay hielo no servilletas en fin... y vas y pides por dios se tardan...
Pero es el único cerca que hacer... aguantar...

Atmosphere: 1

Food: 3

Service: 2

Normie commenter

i dislike the fry helmet

Atmosphere: 1

Food: 1

Service: 5

Adrian vasquez

I have no words for what I just got.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Mcchicken, French Fries

Sung Ko

The workers are friendly and provide good service.

Atmosphere: 5

Food: 5

Service: 5

Anthony L Carroll

This is the slowest and most inaccurate McDonald's in our area. No matter what time of day I go it takes way too long for me to get my food, or the food is absolutely dry and cold by the time you get it. And don't ask for any special instructions they don't read the screen is they're making your food. Thanks for the extra onions.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Hamburger

Douglas Waltman

Food and service was fine. However, when I went to fill my drink there were no more lids, no straws, and no ice. 😳

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Mcdouble, Cheeseburger, French Fries

Harley Quinn

They passed my McDonald's stinginess approval level, and these guys are open late at night, where my local McDonald's closes at midnight.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Jessica Sczepanik

This place is a joke and very poorly managed. Twice in a row I have sat in line through multiple cars only when I get to the window they asked me to park around the side. The other day I did it I sat for 24 minutes then I went inside and they didn't know what happened to my order and I had to wait an additional 10 minutes inside. Then today there was four cars in front of me They all waited at the window, When I got to the window they asked me to pull to the front and I told them no. They quickly hand me my food repeated the order back to me then left half the order out of the bag. Mind you I only got a $5 McDouble bag. They put the burger in and the fries but not the nuggets or the sauce. Then nobody answers the phone so you can't call to let them know. This has been multiple times with this place leaving out part of the order and then not answering the phone. Even if there's only two cars in the drive-thru they still want to park people to make their numbers look good instead of just doing their job and getting the food out fast. I think they need some new management or maybe new employees. It shouldn't be a habit for them to just park people and then leave out half their order and not answer the phone. This is definitely a bad pattern.

Atmosphere: 1

Food: 1

Service: 1

Kerstin Goodwin

It’s 24 degrees outside and in here it’s cold as all get go. No heat in dining area ! Unbelievable! Poor employees that have to work in this environment! I hear Multiple customer complain. If your policy is to grab and go well you got it ! Ridiculous!!!!!

Atmosphere: 1

Food: 4

Service: 4

Casey Butler

This McDonald’s is always slow, always has you pull around and park and somehow you STILL get old food that’s tepid and stale. Just more encouragement to not eat this poison for the body.

Atmosphere: 1

Food: 2

Service: 1

Karina Sanchez

Normally I love this McDonald's. Unfortunately I was met with sour faces and people that looked miserable to be working today. I also ordered online and my order was wrong got all the way home and realized it. The fries were stale and cold as well I'm very disappointed in my visit today. ☹️ I hope things get better. And I hope the ladies working have a better day tomorrow.

Atmosphere: 4

Food: 2

Service: 2

Jake Ritter

They’re doing something right here. Friendly staff, fast service, very clean. I think I’ll drive the extra distance to go to this location.

Robert Rodriguez

Don't frequent too often but haven't experienced bad service at this location.

Atmosphere: 5

Food: 5

Service: 5

Evan Mckibbin

Do not use curbside pick up on the app at this mcdonalds. They will never bring it out and you will have to go inside after 20 minutes to get it

Amador Castillo

Pulled me up for a five dollar meal

Atmosphere: 1

Food: 5

Service: 1

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