The store and the restrooms were disgusting. Trash overflowing in every stall, tables dirty, self ordering system looked like it had not been cleaned in a year or two, and hand sanitizer stations all empty. If we had noticed this before ordering, we would have left. It was appalling.
Atmosphere: 1
Food: 2
Service: 1
Roy H
Well now I know why this McDonalds is so terrible. The GM Jessica did not know that I knew Spanish when she started to speak in Spanish to the other employees. Let me explain. Last Sunday I waited 35 minutes for a mobile order outside after I had checked in. I finally gave up and went inside and told them to please just cancel the order. They told me ok and assured me I would not be charged for the order. Today being Wednesday I noticed that the charge had gone through so I reached out to the restaurant and asked for the General Manager. A woman named Jessica spoke with me told me she was the GM. I explained to her the situation and she told me she had seen the review. She said I cannot refund you the money, but I can give you some food totaling the amount that I had been charged as long as I brought the email with the amount. I told her I would and told her I would delete the review and move on from the experience. After work I went and met with Jessica at the McDonalds and provided her with the email. She then rung up some food for my kids totaling the amount I had been charge for the previous Sunday. HERE IS WHERE IT GETS GOOD. Jessica was on her way out and turned to the other employees and said to them in Spanish…”make sure you make this order right and make sure you hand it to him in his hands. I want him to get the sour taste out his mouth that we cannot get our orders right here”. I look very white, but I am half white / half Mexican favoring more my white side, but I speak and write Spanish fluently. So to her surprise, I said in Spanish…Really get the sour taste out my mouth. I did not mess up the order the other morning. Yall did. But go ahead an keep the $32 and food. I do not need it that bad. I will just keep my sour taste and report this to corporate and I walked out. She was shocked when I started speaking Spanish to her, and before I left she tried to say she meant nothing by it, but truthfully she judged me by my skin color and assumed I did not know Spanish when she said what she said. The unprofessionalism was through the roof but now I understand why this McDonalds has so many issues. It starts and ends with management. Needless to say I will just stick to going to the McDonalds in Anna and will just dispute the charge on my credit card. You cannot make this up, but glad it happened. At least now I know better. Funny thing of all I even deleted the first review as I promised only to write another review now. Smh
Atmosphere: 1
Food: 1
Service: 1
Adelina Banasihan Tandang Elayba-Zuccaro
Good service at McDonald's clean restroom.
Atmosphere: 5
Food: 5
Service: 5
Penney Klepac
Fries were piping hot! Requested no salt, yummy!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Egg Mcmuffin, Mcdouble, Quarter Pounder Hamburger
Rumpelstiltskingirl Frankie
Small play gound but they have light up tables that are fun to play with.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burger King Chicken Nuggets, Quarter Pounder Hamburger
Paul Paben
I mean it's McDonald's....they didn't screw up my order, they were fast-ish. They never have pump ketchup and they are stingy with the packets.
Atmosphere: 2
Food: 3
Service: 2
Nelson Garcia
Excellent
Atmosphere: 5
Food: 5
Service: 5
Stringbender Ninetyfive
Dry, lukewarm meat. Stale (almost rubbery) bread. Excessively salted fries. Didn’t really expect anything better. Perhaps I just still remember how it is supposed to be.
Atmosphere: 2
Food: 1
Service: 5
Víctor García
Well attended and bilingual peopleGood communication
Atmosphere: 4
Food: 4
Service: 4
Joseph Dupree
Always check your order here. They always mess it up!
The store and the restrooms were disgusting. Trash overflowing in every stall, tables dirty, self ordering system looked like it had not been cleaned in a year or two, and hand sanitizer stations all empty. If we had noticed this before ordering, we would have left. It was appalling.
Atmosphere: 1
Food: 2
Service: 1
Well now I know why this McDonalds is so terrible. The GM Jessica did not know that I knew Spanish when she started to speak in Spanish to the other employees. Let me explain. Last Sunday I waited 35 minutes for a mobile order outside after I had checked in. I finally gave up and went inside and told them to please just cancel the order. They told me ok and assured me I would not be charged for the order. Today being Wednesday I noticed that the charge had gone through so I reached out to the restaurant and asked for the General Manager. A woman named Jessica spoke with me told me she was the GM. I explained to her the situation and she told me she had seen the review. She said I cannot refund you the money, but I can give you some food totaling the amount that I had been charged as long as I brought the email with the amount. I told her I would and told her I would delete the review and move on from the experience. After work I went and met with Jessica at the McDonalds and provided her with the email. She then rung up some food for my kids totaling the amount I had been charge for the previous Sunday. HERE IS WHERE IT GETS GOOD. Jessica was on her way out and turned to the other employees and said to them in Spanish…”make sure you make this order right and make sure you hand it to him in his hands. I want him to get the sour taste out his mouth that we cannot get our orders right here”. I look very white, but I am half white / half Mexican favoring more my white side, but I speak and write Spanish fluently. So to her surprise, I said in Spanish…Really get the sour taste out my mouth. I did not mess up the order the other morning. Yall did. But go ahead an keep the $32 and food. I do not need it that bad. I will just keep my sour taste and report this to corporate and I walked out. She was shocked when I started speaking Spanish to her, and before I left she tried to say she meant nothing by it, but truthfully she judged me by my skin color and assumed I did not know Spanish when she said what she said. The unprofessionalism was through the roof but now I understand why this McDonalds has so many issues. It starts and ends with management. Needless to say I will just stick to going to the McDonalds in Anna and will just dispute the charge on my credit card. You cannot make this up, but glad it happened. At least now I know better. Funny thing of all I even deleted the first review as I promised only to write another review now. Smh
Atmosphere: 1
Food: 1
Service: 1
Good service at McDonald's clean restroom.
Atmosphere: 5
Food: 5
Service: 5
Fries were piping hot! Requested no salt, yummy!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Egg Mcmuffin, Mcdouble, Quarter Pounder Hamburger
Small play gound but they have light up tables that are fun to play with.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Burger King Chicken Nuggets, Quarter Pounder Hamburger
I mean it's McDonald's....they didn't screw up my order, they were fast-ish. They never have pump ketchup and they are stingy with the packets.
Atmosphere: 2
Food: 3
Service: 2
Excellent
Atmosphere: 5
Food: 5
Service: 5
Dry, lukewarm meat. Stale (almost rubbery) bread. Excessively salted fries. Didn’t really expect anything better. Perhaps I just still remember how it is supposed to be.
Atmosphere: 2
Food: 1
Service: 5
Well attended and bilingual peopleGood communication
Atmosphere: 4
Food: 4
Service: 4
Always check your order here. They always mess it up!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service! Super friendly staff and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Chicken Mcnuggets, French Fries, Cheeseburger
Great
Atmosphere: 5
Food: 5
Service: 5
aways good!
Atmosphere: 5
Food: 5
Service: 5
Closed already. Friday they closed at 10 pm. Today they closed about 930 pm. Roads are fine. They just don't wanna work.
Thanks for the fresh coffee at 2:30 in the
Atmosphere: 2
Food: 4
Service: 4