They use latex gloves to handle the pretzels. If you are allergic to latex please DO NOT eat from this place! They have a vinyl option but don’t use them.
Atmosphere: 1
Food: 1
Service: 1
Daveon Harris
Steven Was So Professional, Respectful & Was Quick On His Feet💯💪🏾
Atmosphere: 5
Food: 5
Service: 5
Lucia Zapata
Long wait for some burnt pretzels dogs. Lady was rude taking long time to get those out to me and they were cold ! Cold burnt pretzel dogs. Saturday at 3:30 staff should all get retrained immediately. No receipt was given either.
Veronica Cravens
Be careful of your food. Make sure if you get a jalapeño pretzel it’s a jalapeño and not a roach baked in your pretzel. I saw one crawling on the counter top ?
Atmosphere: 1
Recommended dishes: Regular Pretzel
Anthony Biles
I ordered 1 small thing of mini dogs and they told me it would be a 10 minute wait, 20 minutes later i asked about it and the same thing happened again, this is is the 3rd or 4th time that this has happened in a month i would not recommend this place at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nuggets Mini Dogs Pretzel Dog
Kailyn Rind
I was with a group of friends and we had ordered mini dogs they served everyone that came after us and when we took it up with the person working she said it was a misunderstanding and did it again. We waited over 30 minutes just to get our ONE order of mini dogs. ONE ORDER. How ridiculous is that. I wouldn’t recommend this place at all!.
Atmosphere: 1
Food: 1
Service: 1
J Deleon
I would like the regional Manager of this location to contact me. Bad customer service. I wouldn’t recommend any one to order online if there going to be miss treated, the manager harassed me in front everyone, yelled at me pointing his finger in my face. I was waiting for my order at least 25 min. He Gets mad because I confirmed him about my order. This is unacceptable this manager needs to be fired.
Recommended dishes: Sweet Almond Pretzel
Antoniette Pantalion
The service is very slow and rarely do they have a selection ready to choose from. You have to wait 10min additional to the time you spend in
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Pretzel Dog
Foxy Mama
Service kind of sucks tbh. I ordered a number 4 and the girl working there put the wrong number in the computer. I'm not sure if she couldn't hear me because it was loud but it really wasn't that big of a deal. I tried to tell her that what she put in the computer wasn't what I ordered, but she continuously spoke over me. I only have a 30 minute lunch break and I wasn't about to spend it arguing over a pretzel. Probably won't go back.
Ashley Wade
What’s the point of ordering from the app and they’re never on time. Even on slow days. Plus their staff has zero motivation.
They "no longer sell Glazin Rasin" but it depends on who you ask cause they have to make them to order and try to discourage you telling you I'll take 20min+ with no wait.
Joe Torres
The food is okay. Not the greatest but fair. They could use better management. We got our food in a timely fashion because it was already prepared. I waites 6 minutes for 3 drinks. A frozen strawberry lemonade, frozen raspberry mixer, and a Dr Pepper. The young red headed gentleman started on my drink order. Now mind you, he prepared the first drink, which was the frozen strawberry lemonade. Which, sat there for about 4 minutes. While he was making the person behind me their drink. I don't know what it was but it tool him exactly 4 minutes to prepare it. Meanwhile, I was waiting for my other drinks which were the medium Dr. Pepper and frozen raspberry mixer. I thought the drinks he prepared were for me but he made that drink specifically for the person behind me. I was embarrassed thinking those drinks were mine. He said that drink is for the other individual. I asked him where are my drinks? He said I have to make them. That is unacceptable customer service. This is one of the reason why I will not be coming back or spending my hard earned money on a place that discriminates a person who is not the color of acceptance. I do feel discriminated against. Auntie Anne's in Waco you need to do better. The time is now 3:46 PM 06/10/23.
Raven Shaw
I have worked here recently so I can say when i go when I'm off i always have a good time. Food is good and the people are nice it may take sometime to get you're food but it's worth the wait.
They use latex gloves to handle the pretzels. If you are allergic to latex please DO NOT eat from this place! They have a vinyl option but don’t use them.
Atmosphere: 1
Food: 1
Service: 1
Steven Was So Professional, Respectful & Was Quick On His Feet💯💪🏾
Atmosphere: 5
Food: 5
Service: 5
Long wait for some burnt pretzels dogs. Lady was rude taking long time to get those out to me and they were cold ! Cold burnt pretzel dogs. Saturday at 3:30 staff should all get retrained immediately. No receipt was given either.
Be careful of your food. Make sure if you get a jalapeño pretzel it’s a jalapeño and not a roach baked in your pretzel. I saw one crawling on the counter top ?
Atmosphere: 1
Recommended dishes: Regular Pretzel
I ordered 1 small thing of mini dogs and they told me it would be a 10 minute wait, 20 minutes later i asked about it and the same thing happened again, this is is the 3rd or 4th time that this has happened in a month i would not recommend this place at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nuggets Mini Dogs Pretzel Dog
I was with a group of friends and we had ordered mini dogs they served everyone that came after us and when we took it up with the person working she said it was a misunderstanding and did it again. We waited over 30 minutes just to get our ONE order of mini dogs. ONE ORDER. How ridiculous is that. I wouldn’t recommend this place at all!.
Atmosphere: 1
Food: 1
Service: 1
I would like the regional Manager of this location to contact me. Bad customer service. I wouldn’t recommend any one to order online if there going to be miss treated, the manager harassed me in front everyone, yelled at me pointing his finger in my face. I was waiting for my order at least 25 min. He Gets mad because I confirmed him about my order. This is unacceptable this manager needs to be fired.
Recommended dishes: Sweet Almond Pretzel
The service is very slow and rarely do they have a selection ready to choose from. You have to wait 10min additional to the time you spend in
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Pretzel Dog
Service kind of sucks tbh. I ordered a number 4 and the girl working there put the wrong number in the computer. I'm not sure if she couldn't hear me because it was loud but it really wasn't that big of a deal. I tried to tell her that what she put in the computer wasn't what I ordered, but she continuously spoke over me. I only have a 30 minute lunch break and I wasn't about to spend it arguing over a pretzel. Probably won't go back.
What’s the point of ordering from the app and they’re never on time. Even on slow days. Plus their staff has zero motivation.
Restaurantji Recommends
Terrible management
Rude employees
They "no longer sell Glazin Rasin" but it depends on who you ask cause they have to make them to order and try to discourage you telling you I'll take 20min+ with no wait.
The food is okay. Not the greatest but fair. They could use better management. We got our food in a timely fashion because it was already prepared. I waites 6 minutes for 3 drinks. A frozen strawberry lemonade, frozen raspberry mixer, and a Dr Pepper. The young red headed gentleman started on my drink order. Now mind you, he prepared the first drink, which was the frozen strawberry lemonade. Which, sat there for about 4 minutes. While he was making the person behind me their drink. I don't know what it was but it tool him exactly 4 minutes to prepare it. Meanwhile, I was waiting for my other drinks which were the medium Dr. Pepper and frozen raspberry mixer. I thought the drinks he prepared were for me but he made that drink specifically for the person behind me. I was embarrassed thinking those drinks were mine. He said that drink is for the other individual. I asked him where are my drinks? He said I have to make them. That is unacceptable customer service. This is one of the reason why I will not be coming back or spending my hard earned money on a place that discriminates a person who is not the color of acceptance. I do feel discriminated against. Auntie Anne's in Waco you need to do better. The time is now 3:46 PM 06/10/23.
I have worked here recently so I can say when i go when I'm off i always have a good time. Food is good and the people are nice it may take sometime to get you're food but it's worth the wait.
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