Very good pita chips. Only complaint was there was no ice for drinks during lunch rush.
Atmosphere: 3
Food: 5
Service: 3
Ruth Jackson
My experience at CAVA was mixed. The food itself was okay, but I think I would have enjoyed it much more if I had known exactly what I was ordering. I’m a somewhat picky eater and not very familiar with this type of food, so as a first-time customer, I really needed guidance. Unfortunately, the service was extremely poor. While going through the line, I asked the employee helping me to explain the sauces they offered. Instead of answering, she rudely said, “It’s right there, you can read it.” That response alone felt dismissive and unwelcoming, especially to someone new to the menu. To make matters worse, in the middle of helping me, another coworker came over and the two of them started talking to each other for a good minute, completely ignoring me ,as if I wasn’t even there. I found it very unprofessional to stop serving a paying customer just to chat with a coworker. After ordering, I went to the bathroom, which was honestly disgusting. It was dirty, smelled terrible, and looked like it hadn’t been cleaned properly. I didn’t even want to sit down. For the area this location is in, the cleanliness should be much better. Overall, while the food might have potential, the poor customer service and unsanitary restroom really ruined the experience. As a new customer, I was hoping for recommendations and guidance, but the attitude of the staff made me not want to ask any more questions. Customer service and cleanliness need serious Visited the Waco-Baylor location on Feb.21 around 1:45-2:30 ish
Atmosphere: 2
Food: 2
Service: 1
Taylor Trovato
Amazing people Gregory helped me with my order and made my day. I had an issue with DoorDash and even thought it was not his fault nor cavas he ensured I was taken care of and got my order correct. Amazing service and people
Atmosphere: 5
Food: 5
Service: 5
Daveon Harris
Had A Doordash For Pickup At 3:30pm, Proceeded To See 3 Other Dashers Come In After Me & Grab They Orders But My 1 Bowl Order Takes 40 Mins To Be Made & Handed To Me
Cheyanne
The people were so nice and welcoming
Atmosphere: 5
Food: 5
Service: 5
AnnaJ Cross
Gregory was amazing. It was our 1st time and he walked us through what everything was and how it worked. Very personable and great atmosphere. Me and my husband will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Papito
I had been helped by an employee named Rodrigo, he was such an amazing help. He also gave great recommendations!
Atmosphere: 5
Food: 5
Service: 5
Christian Grace
Gregory is the best!
Atmosphere: 5
Food: 5
Service: 5
Mustafa Bayati
Greggory is that guy fr
Atmosphere: 5
Food: 5
Service: 5
Melissa Hays
Gabby and Gregory were fantastic! They greeted us with a smile and were happy to see us! They were super kind and lovely people making our experience amazing.
Gabby and Gregory had amazing service. They greeted me with a smile and made me want to come back! They are wonderful and are some of the best Cava employees at the site I have encountered.
Atmosphere: 5
Food: 5
Service: 5
Erin Newton
I’ve always loved Cava for the fresh food and attention to detail, but the staff is also exceptional! Gregory was so helpful and really made a positive impression not only on me but on the other customers he was serving. He and his team make this one of the best fast food dining places in Waco!
Atmosphere: 5
Food: 5
Service: 5
Genie
Great food and okay service.
Atmosphere: 5
Food: 5
Service: 4
Thomas Moore
My favorite place to eat in Waco. The food is delicious and healthy. Gregory is awesome!
Atmosphere: 5
Food: 5
Service: 5
Perla Garay
Daisy and Gregory had fantastic customer service!!
Very good pita chips. Only complaint was there was no ice for drinks during lunch rush.
Atmosphere: 3
Food: 5
Service: 3
My experience at CAVA was mixed. The food itself was okay, but I think I would have enjoyed it much more if I had known exactly what I was ordering. I’m a somewhat picky eater and not very familiar with this type of food, so as a first-time customer, I really needed guidance.
Unfortunately, the service was extremely poor. While going through the line, I asked the employee helping me to explain the sauces they offered. Instead of answering, she rudely said, “It’s right there, you can read it.” That response alone felt dismissive and unwelcoming, especially to someone new to the menu.
To make matters worse, in the middle of helping me, another coworker came over and the two of them started talking to each other for a good minute, completely ignoring me ,as if I wasn’t even there. I found it very unprofessional to stop serving a paying customer just to chat with a coworker.
After ordering, I went to the bathroom, which was honestly disgusting. It was dirty, smelled terrible, and looked like it hadn’t been cleaned properly. I didn’t even want to sit down. For the area this location is in, the cleanliness should be much better.
Overall, while the food might have potential, the poor customer service and unsanitary restroom really ruined the experience. As a new customer, I was hoping for recommendations and guidance, but the attitude of the staff made me not want to ask any more questions. Customer service and cleanliness need serious
Visited the Waco-Baylor location on Feb.21 around 1:45-2:30 ish
Atmosphere: 2
Food: 2
Service: 1
Amazing people Gregory helped me with my order and made my day. I had an issue with DoorDash and even thought it was not his fault nor cavas he ensured I was taken care of and got my order correct. Amazing service and people
Atmosphere: 5
Food: 5
Service: 5
Had A Doordash For Pickup At 3:30pm, Proceeded To See 3 Other Dashers Come In After Me & Grab They Orders But My 1 Bowl Order Takes 40 Mins To Be Made & Handed To Me
The people were so nice and welcoming
Atmosphere: 5
Food: 5
Service: 5
Gregory was amazing. It was our 1st time and he walked us through what everything was and how it worked. Very personable and great atmosphere. Me and my husband will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
I had been helped by an employee named Rodrigo, he was such an amazing help. He also gave great recommendations!
Atmosphere: 5
Food: 5
Service: 5
Gregory is the best!
Atmosphere: 5
Food: 5
Service: 5
Greggory is that guy fr
Atmosphere: 5
Food: 5
Service: 5
Gabby and Gregory were fantastic! They greeted us with a smile and were happy to see us! They were super kind and lovely people making our experience amazing.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Gabby and Gregory had amazing service. They greeted me with a smile and made me want to come back! They are wonderful and are some of the best Cava employees at the site I have encountered.
Atmosphere: 5
Food: 5
Service: 5
I’ve always loved Cava for the fresh food and attention to detail, but the staff is also exceptional! Gregory was so helpful and really made a positive impression not only on me but on the other customers he was serving. He and his team make this one of the best fast food dining places in Waco!
Atmosphere: 5
Food: 5
Service: 5
Great food and okay service.
Atmosphere: 5
Food: 5
Service: 4
My favorite place to eat in Waco. The food is delicious and healthy. Gregory is awesome!
Atmosphere: 5
Food: 5
Service: 5
Daisy and Gregory had fantastic customer service!!
Atmosphere: 5
Food: 5
Service: 5
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