Cheddar's Scratch Kitchen
4208 Franklin Ave, Waco
(254) 741-1411
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
We had a party of 13 and were there over 2.5 hours and they were not busy at dinner time. Our waitress appeared to be fairly new and she could have used some help taking care of us. The food was ok but nothing to tell your friends about. My son told us this was his third time eating here and the service and food was mediocre at best all three times. We will not be back to this location and do not recommend, there are many other options in town to pick from.
Atmosphere: 2
Food: 2
Service: 1
We had a large group so we called ahead and the manager was very accommodating. Once we arrived at the scheduled time we still had an hour wait.
The service was great and the food was consistent to other Cheddars. I would recommend this location.
Atmosphere: 4
Food: 4
Service: 5
My family and I are frequent guests at Cheddar’s, as it has always been one of our favorite restaurants. Unfortunately, during our most recent visit, the service we received was extremely disappointing.
From the beginning, the experience declined quickly. Our server did not introduce herself, and we did not learn her name until the check was dropped. I ordered a margarita and requested that it be made with top-shelf reposado. The server appeared unsure, stated the drink was premade, and said she would bring a separate shot. After clarifying my request again, the drink was brought with blanco instead.
We then went approximately 20 minutes without seeing our server. When she returned, she rushed us to order. I ordered the bourbon-glazed salmon and shrimp with a baked potato and broccoli. After another long gap with no follow-up, our food was delivered by a manager, who also refilled our waters. Our server briefly passed by, asked if everything was okay, and walked away before we could respond.
When I was finally able to speak with her, I explained that my meal was missing the shrimp and that the salmon had no glaze and was very dry. She told me I was mistaken and insisted I had only ordered the salmon. I calmly explained that I was certain of my order, as I had discussed it with my husband. She then walked away and returned with the check without resolving the issue.
After requesting a manager, the shrimp was eventually brought. When I spoke with the manager, Josh, he stated that he was busy and asked me to hurry while explaining the problem. He then asked what I wanted him to do to fix it, again emphasizing that he was busy. There was no apology, and the interaction felt dismissive and unprofessional.
Overall, the experience was far below the standard we expect from Cheddar’s. Instead of feeling heard, I felt blamed and brushed aside. I hope this feedback helps address these issues going forward.
Not to forget the horrible sewage smell.
Thank you for your time.
Atmosphere: 2
Food: 2
Service: 1
Food was really good and our waiter Ace was just awesome!! Amazing service he’s so friendly and always smiling! It was pretty busy but he kept up with it I didn’t even have to ask for a refill lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Chicken Tenders, Country Fried Chicken, Chips \u0026 Homemade Queso, Grilled Salmon
What has happened to Cheddars???? It’s been a while since I’ve been there. Went tonight much to my disappointment. My food was HORRIBLE!!! Ribs were dry, green beans were mushy, salad full of stems and strawberry lemonade tasted like water.Sad!!!!! Returned it all, and was not charged. We ont be returning 🫤
Atmosphere: 1
Food: 1
Service: 4
The food was awful! Went for a birthday dinner. The birthday girl ordered the Steak and Chicken strips meal with loaded baked potato. The steak was like beef jerky. She had asked for medium rare. It come out like jerky. They took it back. It took 30 minutes so by then her food was cold, mine was also for waiting in her to start eating. My potato was raw and steak overcooked. But didn’t worry about that. So…. The her steak finally comes back. It come back rare. By then all we can do is laugh. We realize the dinner is just gonna be awful and a total birthday flop. the waiter was awesome. I feel bad he has to wait tables at a place that is going to make his job hard. The cooks were awful. Leaving a photo of the rare steak. I’m sure you can tell the potato is hard. Will not go back! Never! And we use to love coming here.
Atmosphere: 5
Food: 1
Service: 5
Fried chicken pattie in sandwich a little over fried but delicious but the flavor made up. great French fries. VERY KNOWGEABLE WAITRESS COULD PRESENT WITHOUT LOOKING AT MENU. All age customers. My grandaughter & family envited me to join them. All had an enjoyable time even 4 year old Jade.
Atmosphere: 4
Food: 4
Service: 4
Only came for the Philly cheeses teak, but it was burnt garbage. The bread and meat was burnt where you get the garbage taste, yet somehow the cheese was just thrown on there unrelated. No manager on duty, not one doing qc for the kitchen and some slow refill times. Not a good place to come for lunch.
Atmosphere: 3
Food: 1
Service: 4
Rating everything a zero because it’s claustrophobic, the tables are tiny and barely suitable for a family of four and because I’ve been here waiting for a server for around 45 minutes now.
Can’t rate the food cause I’m still waiting to order.
We had dinner to celebrate my twin grandsons 25th birthday. We had such a grand time. Our waitress was wonderful. I gave her a hug before we left. It was a great dinner!
1 Grandma
4 Grands
1 Great Grand
Best night in a longtime! Thank you Cheddars!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had ribs and shrimp with broccoli (cheese) and corn off the cob. My ribs were hard on the outside. There were particles floating in my water.
Atmosphere: 3
Food: 3
Service: 4
I can't believe a restaurant or even the cook would send something that looked and smelled bad. I ordered the ribeye with grilled mushroom and onions. I am attaching a picture of the burnt medium well steak and burnt mushrooms and onions. I ordered delivery. I do have a picture of this mess
Food: 1
Food is amazing ❤️ service is amazing ❤️ prices are reasonable 10/10
Atmosphere: 5
Food: 5
Service: 5
I do not recommend this restaurant. I ordered a $22 dollar Ribeye and the meat was bad and it had no seasoning on it. It took 30 minutes to come out so I didn't reorder had to get back to work. I ate the green beans and carrots and they took off the steak but charged me for the veggies. Not going to waste my money here ever again.
Elizabeth was so great and friendly. Food was hot and fresh.
The only complaint is how dark the lot is outside.
Atmosphere: 5
Food: 5
Service: 5
Loading...