Great American Cookies

I got charged extra for icing. Did not get what I paid for. The ASM said she could redo but I did not have the time. She gave me 6 cookies to make up for it. I went to the store 3 times to explain what I wanted. She told me work does not provide work phone for me to forward the pic. I had to print and come back to make sure it was what I wanted. I picked it up and she was like no it’s extra. I said I paid and came 3 times. It was my first time shopping here. My daughter really wanted this for her birthday. I am a store manager and go out of my way to provide for my customers. I can’t believe the treatment I received. I will not be purchasing from this store again.

What i ordered vs what i got(minus the happy Halloween but happy birthday). I don’t know when they started doing blobs instead of flowers like what i ordered…also the writing is absolutely horrific. This is the 5th cake i have seen (my first picking up) that is either spelled wrong or done completely wrong and sloppy. I’m convinced they have my toddler working here writing and drawing on the cakes.

Had a really unfortunate visit here. Staff was too stressed with orders to help me fully and the cake itself looks nothing like the one I ordered from the website. Terrible spacing and design.
really bummed with my experience here.

What the actual… ?! First of all.. the REMOTE?! Hahaha.. it’s not even in the center of the cake! And the R.. is hanging out by itself.. looks awful.. I want a refund.

My son loves cookie cakes for his birthday. We recently moved to the area and could not order where we typically do back home. My husband and I just happened to be in the mall and decided to try GAC for his cake this year. We were not disappointed. My son’s birthday theme was capybaras, but I wasn’t sure if they would be able to make anything with that theme. The girl behind the counter asked if I had a photo of what I was thinking. I showed her the photo of the decorations. She asked another person who said she was sure someone could come up with something. They took a photo of my photo and took my number just in case. I didn’t receive any calls with an issue and was pleasantly surprised at how cute the cake turned out when I picked it up. My son loved it!! Thank you so much to the staff for making an unusual theme happen. The cake was also delicious! We will be back for more for sure!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Cake

They've really stepped up their game recently, been a fan for years but I was inspired to write this review since noticing the great changes in regards to cookie quality, taste and service. All of it has exceeded expectations as of late, consider me invested!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie with Red & Green M&M’S, Cookie Cake

They've really stepped up their game recently, been a fan for years but I was inspired to write this review since noticing the great changes in regards to cookie quality, taste and service. All of it has exceeded expectations as of late, consider me invested!

AMAZING SERVICE!!! I ordered a cookie cake and mistakenly chose pickup instead of delivery.. but I was stuck at the hospital so I couldn’t leave to pick it up. So because of the special circumstances Kaitlyn the sweet manager offered to deliver the cake to the hospital for us. Of course the cookie cake was delicious as always but that kind of customer service means so much! Can’t recommend enough!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Cake

Great place with great employees who try their best, That’s all you can ask for!
Remember to be nice to the employees! They’re human too.

Atmosphere: 5

Food: 5

Service: 5

Caitlyn did an awesome job on my son's 4th birthday party cookies! We had an airplane theme and the cookies were a hit! 5 stars all the way. From placing my order to picking up the cookies, my experience was wonderful! Thank you guys! We will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

I ordered a chocolate chip birthday cookie cake for a family member and I had it personalized. It turned out SUPER cute and the the cookie was actually soft and very tasty. I will definitely be ordering this in the future!!

Parking: This particular location is located INSIDE the mall. The best place to park is at Dillards and then walk thru Dillards to get to the location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie with Red & Green M&M’S, Shake Your Cotton Tail - hs2255

Rude employees!!! I stood there for about five minutes, made eye contact with the worker at least three times before she even greeted me then had an attitude when I was ordering

Atmosphere: 1

Food: 5

Service: 1

Bought a cookie cake. It was great, but the icing is unremarkable.

Atmosphere: 4

Food: 4

Service: 5

Amazing customer service!!

Atmosphere: 5

Food: 5

Service: 5

It's my granddaughters 10th birthday today, I stopped by to see if possibly they gave out "a free cookie" ya know?? The cashier looked at me like I was crazy, then said yes, you have to "sign up" on our app or website....I said ok, thank you. I proceeded to go to their website...couldn't find anything about UT, but did make an account...I went back and asked the girl what to do...?? Another worker came up and asked "what were we doing?" I told her, she said, oh no, "We don't do that here!" Wow....rude and uninformed employees......sad!!

Atmosphere: 1

Food: 1

Service: 1