Was in drive through with 2 other cars and they told me they were doinv door dash only . So i can order from parking lot but not drive through give us a break we work nights and only a couple place to choose from.
Service: 1
diane t
Saw billboard 2 for $5 croissants all day. Went to get 2 and paid $10. When I asked I was told that's only on the website.
Nowhere does that sign (New Road / Valley Mills) mention that.
Food: 5
Service: 1
Butterfy Arias
This team went out of there way to make sure I got my order in a timely manner. Very helpful and very organized! Thank ya
Atmosphere: 5
Food: 5
Service: 5
Austin Kinsey
Very long waits, very disorganized and the employees seem lost, and unable to order in the dining room because they don’t have access to tills? This may be the worst run restaurant in Waco, and that’s not an exaggeration. Avoid this place, there’s much better run restaurants very close by.
Atmosphere: 1
Food: 1
Service: 1
Lisa Gernert
I'm a big munchie fan got to love my Jack in The crack
Amanda Pierce
If I could give service a zero I would we ordered tacos and a sprite and they made us pull to the front and wait more than 10 min and when he brought us our stuff we asked for the sprite and he said he gave us fries but before we could answer we didn’t order fries he stated rudely that he didn’t charge us for a sprite he charged us for fries and that we would have to pay for the sprite which makes no sense due to the fact we didn’t order fries horrible service will be writing corporate and show receipt and names or the employee
Atmosphere: 1
Food: 1
Service: 1
Antwan Harris
I'm visiting from out of town and I came to Jack in the box. It was very busy and most of the staff was talking and playing around, as I waited for someone to take my order. But Ms. Marsha was the only worker that was on top of her game. She apologize for the wait, took my order and was very well mattered and showed alot of professionalism. She made sure my order was fresh and correct. Compared to the other staff members you can tell she actually care about her job and customers. If I was to ever come back her service would be the reason why.
Atmosphere: 4
Food: 3
Service: 5
G Johnson
Marsha was great good customer service and the food was hot good as always.
Atmosphere: 5
Food: 5
Service: 5
ZaNiah Danielle
This Jack in the Box location has really gone downhill. The staff is unprofessional and not friendly, and the machines are always down whether it’s the coffee machine or the soda fountain. They’re constantly out of soda, which is frustrating. Definitely needs better management and more consistency.
Atmosphere: 1
Food: 1
Service: 1
CC !!
Our orders took about 30 minutes, too long for 2 curly fries.
This is the worst Jack in the box I've ever been to besides getting my order wrong twice. They took orders from six cars in the Drive-Thru and told everyone to pull around to the front in the parking lot and they would bring it out the girl brought at 9 orders at one time that's probably why my food was cold and the bag was soaked in Grease. The entire staff on that shift Needs to be replaced. Sorry Jack in the box Waco you lost my business and I don't recommend it for anyone else
Atmosphere: 1
Food: 1
Service: 1
German Chaidez
Bad service and bad food
Atmosphere: 1
Food: 1
Service: 1
Kayla Casey
Says open 24 hours but when you go through the drive through they yell at you door dash only
Service: 1
Gloria Gonzales
Very precise timing drive-thru, immediate reply from employee hot food delicious 😋
Was in drive through with 2 other cars and they told me they were doinv door dash only . So i can order from parking lot but not drive through give us a break we work nights and only a couple place to choose from.
Service: 1
Saw billboard 2 for $5 croissants all day. Went to get 2 and paid $10. When I asked I was told that's only on the website.
Nowhere does that sign (New Road / Valley Mills) mention that.
Food: 5
Service: 1
This team went out of there way to make sure I got my order in a timely manner. Very helpful and very organized! Thank ya
Atmosphere: 5
Food: 5
Service: 5
Very long waits, very disorganized and the employees seem lost, and unable to order in the dining room because they don’t have access to tills? This may be the worst run restaurant in Waco, and that’s not an exaggeration. Avoid this place, there’s much better run restaurants very close by.
Atmosphere: 1
Food: 1
Service: 1
I'm a big munchie fan got to love my Jack in The crack
If I could give service a zero I would we ordered tacos and a sprite and they made us pull to the front and wait more than 10 min and when he brought us our stuff we asked for the sprite and he said he gave us fries but before we could answer we didn’t order fries he stated rudely that he didn’t charge us for a sprite he charged us for fries and that we would have to pay for the sprite which makes no sense due to the fact we didn’t order fries horrible service will be writing corporate and show receipt and names or the employee
Atmosphere: 1
Food: 1
Service: 1
I'm visiting from out of town and I came to Jack in the box. It was very busy and most of the staff was talking and playing around, as I waited for someone to take my order. But Ms. Marsha was the only worker that was on top of her game. She apologize for the wait, took my order and was very well mattered and showed alot of professionalism. She made sure my order was fresh and correct. Compared to the other staff members you can tell she actually care about her job and customers. If I was to ever come back her service would be the reason why.
Atmosphere: 4
Food: 3
Service: 5
Marsha was great good customer service and the food was hot good as always.
Atmosphere: 5
Food: 5
Service: 5
This Jack in the Box location has really gone downhill. The staff is unprofessional and not friendly, and the machines are always down whether it’s the coffee machine or the soda fountain. They’re constantly out of soda, which is frustrating. Definitely needs better management and more consistency.
Atmosphere: 1
Food: 1
Service: 1
Our orders took about 30 minutes, too long for 2 curly fries.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Hash Browns
Restaurantji Recommends
This is the worst Jack in the box I've ever been to besides getting my order wrong twice. They took orders from six cars in the Drive-Thru and told everyone to pull around to the front in the parking lot and they would bring it out the girl brought at 9 orders at one time that's probably why my food was cold and the bag was soaked in Grease. The entire staff on that shift Needs to be replaced. Sorry Jack in the box Waco you lost my business and I don't recommend it for anyone else
Atmosphere: 1
Food: 1
Service: 1
Bad service and bad food
Atmosphere: 1
Food: 1
Service: 1
Says open 24 hours but when you go through the drive through they yell at you door dash only
Service: 1
Very precise timing drive-thru, immediate reply from employee hot food delicious 😋
Atmosphere: 3
Food: 3
Service: 4
The food was great.
Atmosphere: 5
Food: 5
Service: 3
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