On The Border Mexican Grill & Cantina - Waco

We waited over an hour for our food, and the restaurant was 3/4 empty. The waitress acted like it was her first day. We had to ask for more water and chips, ask to place our order, and the waitress put our queso down where the two tables met and it spilled because of the unevenness. She wasn’t offering to clean it up or replace it. Had to ask twice to get it wiped up and had to all to get queso replaced. Management needs to train staff better. Food was mediocre. Nothing special.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Empanadas

I do not recommend. Meal poor quality, poor presentation, drinks overly carbonated, food cold, atmosphere of restaurant waiting to close doors .

Atmosphere: 1

Food: 1

Service: 3

Lots of food for the price.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Shrimp Tacos, Tortilla Chips, Chips, Fish Tacos, Tortillas, Refried Beans, Chicken Tortilla Soup, Chips Salsa, Chicken Flautas, Mixed Fajitas, Quesadilla

Food was ok

Atmosphere: 3

Food: 3

Service: 5

Always trying to find a great enchiladas, still looking.

Atmosphere: 3

Food: 2

Service: 4

Walked in, was not acknowledged, although all the staff looked at me. I waited nothing. Walk to bar, hoping for a better experience, as I walk up to bartender she looks at me and walks away. Then goes to a table and giggles. I WALKED OUT!!

In addition, there are dirty plates up at the hostess station.

Atmosphere: 1

Food: 1

Service: 1

Decided on September 4th to get my son his birthday dinner there because he likes Mr. beast and that is where his burgers are sold at here. My wife and I ordered food from the OTB side. Our food was ready by the time the order pick up time was scheduled for. However, when we got there the Mr Beast order had just come through so we had to wait 20 to 30 minutes for our food. My wife prefers to have hot food and not have to immediately reheat before eating any at all for the first time. They told us it would be like 10 mins to get the burger and fries out. It was not. When we got home across town my wife's food was completely cold and she could not eat. So I called the manager that was there. He said he would reimburse us for the order. We did all this on September 4th. It is now October 19th and the manager now is never there when I call, even when we are told he will be there at those times. they told us the refund was started but it didn't say if it was finished or anything. Told us to call for the manager that handled after his days off, maybe an extended amount of off days as well. No refund and no communication now. So not very accommodating for their mistakes, their system's mistakes and absolutely no warning to consumers about the Mr. Beast stuff not being sent in until the time it's placed to be picked up for. I don't know what happened to customer service or work place etiquette in today's world but this is not it.

Atmosphere: 1

Food: 1

Service: 1

The food is just ok. The place was pricey for what I received. We try them every couple of years, but unfortunately, I will try again in a couple more. The company does do community sponsorships, and the building is nice for get togethers.

Atmosphere: 4

Food: 3

Service: 4

Poor service from Amanda. Only ever saw her independently when taking the order, bringing out food, and bringing the check. Guacmole live avocados were so hard she could barely get the skin off. My child's tenders and fries came out cold and hard. My steak fajitas were warm. The pan was hot, most likely the only reason the food was warm. Seemed as though it was sitting for a while. Portions seemed smaller than I remember. Other tables served before us when we were there first. The other blonde server with a braid seemed like a very hard worker, diligent in tending to her customers. Wish we had her for service. Won't be coming back.

Atmosphere: 1

Food: 1

Service: 1

Really enjoyed our dinner here. The waitress Katie did an amazing job. She was very attentive to our needs. The manager was also great. I had just put on my glasses to look for the restroom and she said sir the rest room is right past the the big painting on the wall. The food was hot, correct the first time and drinks were really good. First time here in a while but will definitely frequent here for dinner.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Border Bowl

Love love love this place !! The server was a sweetheart and took care of us!

Kid-friendliness: Kids menu / drinks is a big variety of options.

Atmosphere: 4

Food: 5

Service: 5

Standing at the front and not being greeted finally themanager walked up to help. Multiple employees have ignored me.

Atmosphere: 1

Food: 1

Service: 1

This place used to be good. The food tastes so inauthentic now. I mean I knew it wasn't grade A Mexican food but it was a great place to get food. The costs are SOOOO HIGHH now and the food is bland. One person in my party got fajitas which were 25 bucks and they forgot everything that went with it. This used to be a place to go to but I will go elsewhere. Save your money!!

Atmosphere: 5

Food: 2

Service: 3

The food was good. The wait for our food was terrible and our waitress never returned until after it was time to pay . We were literally one out of 5 tables inside and it took over an hour. We watched several people get seated and the waitress didn't even come out and they left. She smelled like a dirty dishrag also. Idk who they hire but dang can they take a bath! We will not return. The hostess was very friendly but she couldn't find our waitress either!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chips Salsa

Lied about the seating.

Atmosphere: 4

Food: 3

Service: 2