Sub Zero Nitrogen Ice Cream

We tried this place recently. We honestly thought it would have been a better experience, especially for the price. The staff were very unenthusiastic and boring when we thought we were paying for a special event for our littles to enjoy. Very lackluster experience. For a small 1 topping ice cream, a small 2 topping ice cream and a large Italian ice with no toppings, it somehow costed us $36. The smalls very extremely small. The ladies behind the counter looked depressed and had their phones out several times. They provided no guidance or suggestions even though we said we were trying this place for the first time. In fact, they never reponded or communicated in any way at all except to tell us the total price at the end. We were all smiling after a great day out but after going here we felt wiped of joy. Would have been better off getting 3 ice creams out somewhere for $10. Husband and I agreed that it was not worth going back. We are not sure how the place has such great ratings. Very underwhelming. Set your expectations lower if you wish to stop by this ice cream shop. Go to Heritage Creamery instead.

Both orders were nothing what it said on the premix order…terrible…out of products halfway through making it and one of the employees didn’t even know how to make anything

Atmosphere: 1

Food: 1

Service: 1

Very good ice cream! And the two girls that helped us were so courteous and professional! 👍🏽

Atmosphere: 5

Food: 5

Service: 5

The ice cream was great. Tons of variety in flavor combinations. Staff was friendly and very helpful.

Dietary restrictions: They offer Italian ice which would be a good option for people with lactose intolerance.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Cream

Went in to Sub Zero this past Wednesday, me and my family had a good time with some amazing ice cream. Had this one amazing worker, she was super nice and was quick with making our ice cream. Im pretty sure her name was kailyn or something along the lines of that.

Atmosphere: 5

Food: 5

Service: 5

I have a severe peanut allergy. I asked the guy working if they use different utensils between each batch, he looked at me and laughed. I have never been laughed at about that before. Then told me "yes" but I could obviously see that they just dunked the scoop in below to "clean" it. They say that they can provide a "allergy safe" and inclusive experience but they quite obviously cannot. Don't go here.

Atmosphere: 1

Food: 1

Service: 1

I have never before left a negative review on restaurant or otherwise, but I had to in this case. I asked for a shake and upon trying it, it tasted like it was rotten/spoiled, so I apologized and approached the employees and kindly asked for it to be replaced with ice cream instead. They said they were still going to charge me for a replacement, even though I had taken only a tiny sip (along with a sip from my GF to make sure I wasn’t being crazy). When I told them that the standard is for food to replaced free of charge if it tastes like it’s rotten, one of the employees kept gaslighting me, telling me that he had said he “told me it was going to taste bad” —which he never did. I was not treated kindly to say the least. Left the restaurant with both a literal and metaphorical bad taste in my mouth.

Atmosphere: 1

Food: 1

Service: 1

The ice cream making was very neat. The staff were friends with one another and you knew it. They talked a great deal amongst themselves. The location is kinda hard to find because it is next to several empty store fronts and one really busy fruit type place, but all in all good ice cream.

Atmosphere: 3

Food: 4

Service: 4

Brought the kids out to get some ice cream they really enjoyed watching the whole process. I had strawberry shake that was really good and I had to get a small vanilla with peanut butter cups and Twix was really good the kids loved this place definitely coming back

Atmosphere: 5

Food: 5

Service: 5

Awesome. Liked the ice cream, tasted good and the lady working there was nice. Had to use the restroom while there and the restrooms were clean and it’s always complete shocker when a place itself is clean, whatever you get is good, and so are the restrooms.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Make Your Own Premium and Custard

Absolutely delicious! A must try ?

Atmosphere: 5

Food: 5

Service: 5

Very good ice cream. It is neat how it is prepared in front of you. We had to wait a little bit after we ordered because the employees had to switch out the tank that holds the nitrogen. It was an experience to see that. The flavors are good and the ice cream tastes very nice.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Make Your Own Premium and Custard

A must- try for ice cream lovers

Atmosphere: 5

Food: 5

Service: 5

Highly unimpressive.

Atmosphere: 4

Food: 2

Service: 1

Very cool experience!

Atmosphere: 5

Food: 5

Service: 5