My boyfriend and I visited Summer Palace today for their Saturday buffet, and it was easily one of the worst dining experiences we've had in a long time.
First, the prices online are inaccurate. The buffet ended up being $17.99 per person, and it was absolutely not worth it. The food selection was extremely limited compared to other buffets in the area, several items tasted reheated over many times, and other things were simply inedible. None of the shrimp were deveined.
But honestly, the service was even worse than the food. From the moment we walked in, the hostess sat us directly across from her and then spent the entire meal staring at us—especially at my boyfriend, who is Black—making the whole experience uncomfortable and inappropriate. The energy felt judgmental and intrusive. As if we would dine and dash and she would be the one to apprehend us at the door.
Our waitress never smiled, never checked on us, and never offered a single refill. We each had two plates, nothing excessive, yet when the check arrived (a whopping $48 for two people), she hovered nearby pretending to tidy another table while watching over my boyfriend’s shoulder as he filled out the receipt. When he didn’t enter a tip immediately, she walked over, bent down, read the receipt, and said “No tip?” out loud. Completely unprofessional and wildly inappropriate. To the waitress-You did barely anything at all, I served myself. A tip is just that, EXTRA for at the bare minimum DECENT service which you, nor anyone in this establishment is capable of.
Between the poor food quality, overpriced buffet, unwelcoming atmosphere, and what felt like racially biased treatment, we will absolutely not be returning. There are plenty of restaurants in the area that offer better food, better service, and basic respect for their customers. Zero stars.
Atmosphere: 1
Food: 1
Service: 1
J. Juarez
Excellent food and plenty of variety in options!!
Atmosphere: 4
Food: 4
Service: 5
Joseph Desrosiers
Went in to get two to go plates and food looked old but was hungry and in a hurry. I used paper plates on front table like instructed when came in. I used small dessert plate for sweet and sour sauce because all that was there. When got to the counter lady Ridley said you are supposed to use these little containers for sauce and she pulled them from behind counter😳. I’m like sorry I can’t see through your counter. I told her they should put them out with rest of to go stuff and she got mad and was rude so we went back and forth and she told me to leave wow! Won’t be back and food was dry old and nasty ugh
Atmosphere: 1
Food: 1
Service: 1
Melanie Coffman
Another delicious lunch. Weekend prices for lunch for two ran just under $50. Getting expensive to eat here but it's understandable. Still...
Atmosphere: 5
Food: 5
Service: 5
Vanessa Johnson
Yummy buffet! The only thing missing is sushi!
Atmosphere: 5
Food: 5
Service: 5
M.L. Trant
Food was delicious and service was Great. Lots of variety
Atmosphere: 4
Food: 5
Service: 5
Pancho Salas
One waitress had bad attitude and push people to leave when still eating
Atmosphere: 3
Food: 4
Service: 1
Jin Sung Ra
The soup wasn’t really my style, but the shrimp was delicious. The service was good.
Atmosphere: 4
Food: 4
Service: 4
Lexi Anne
I have never felt so unwelcome/ unwanted at a restaurant.
Get you some....and then some more....hell why not another... maybe 3or 6.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Kitzmiller
This place was nasty the server was very rude I had to ask for their very flat soda
Atmosphere: 1
Food: 2
Service: 1
Tim blume
Everytime ive been here the food has always been excellent. My only wish is that it was cheaper so i could go more often. Last time i went i felt the staff was lacking in hospitality a bit but other than that it was just as good as always! Cant wait till next time!
Atmosphere: 5
Food: 5
Service: 2
Stephen Haralson
It fun u get full and is a good family place to go eat
My boyfriend and I visited Summer Palace today for their Saturday buffet, and it was easily one of the worst dining experiences we've had in a long time.
First, the prices online are inaccurate. The buffet ended up being $17.99 per person, and it was absolutely not worth it. The food selection was extremely limited compared to other buffets in the area, several items tasted reheated over many times, and other things were simply inedible. None of the shrimp were deveined.
But honestly, the service was even worse than the food. From the moment we walked in, the hostess sat us directly across from her and then spent the entire meal staring at us—especially at my boyfriend, who is Black—making the whole experience uncomfortable and inappropriate. The energy felt judgmental and intrusive. As if we would dine and dash and she would be the one to apprehend us at the door.
Our waitress never smiled, never checked on us, and never offered a single refill. We each had two plates, nothing excessive, yet when the check arrived (a whopping $48 for two people), she hovered nearby pretending to tidy another table while watching over my boyfriend’s shoulder as he filled out the receipt. When he didn’t enter a tip immediately, she walked over, bent down, read the receipt, and said “No tip?” out loud. Completely unprofessional and wildly inappropriate. To the waitress-You did barely anything at all, I served myself. A tip is just that, EXTRA for at the bare minimum DECENT service which you, nor anyone in this establishment is capable of.
Between the poor food quality, overpriced buffet, unwelcoming atmosphere, and what felt like racially biased treatment, we will absolutely not be returning. There are plenty of restaurants in the area that offer better food, better service, and basic respect for their customers. Zero stars.
Atmosphere: 1
Food: 1
Service: 1
Excellent food and plenty of variety in options!!
Atmosphere: 4
Food: 4
Service: 5
Went in to get two to go plates and food looked old but was hungry and in a hurry. I used paper plates on front table like instructed when came in. I used small dessert plate for sweet and sour sauce because all that was there. When got to the counter lady Ridley said you are supposed to use these little containers for sauce and she pulled them from behind counter😳. I’m like sorry I can’t see through your counter. I told her they should put them out with rest of to go stuff and she got mad and was rude so we went back and forth and she told me to leave wow! Won’t be back and food was dry old and nasty ugh
Atmosphere: 1
Food: 1
Service: 1
Another delicious lunch. Weekend prices for lunch for two ran just under $50. Getting expensive to eat here but it's understandable. Still...
Atmosphere: 5
Food: 5
Service: 5
Yummy buffet! The only thing missing is sushi!
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and service was Great. Lots of variety
Atmosphere: 4
Food: 5
Service: 5
One waitress had bad attitude and push people to leave when still eating
Atmosphere: 3
Food: 4
Service: 1
The soup wasn’t really my style, but the shrimp was delicious. The service was good.
Atmosphere: 4
Food: 4
Service: 4
I have never felt so unwelcome/ unwanted at a restaurant.
Atmosphere: 1
Food: 1
Service: 1
Very rude
Service: 1
Restaurantji Recommends
Get you some....and then some more....hell why not another... maybe 3or 6.
Atmosphere: 5
Food: 5
Service: 5
This place was nasty the server was very rude I had to ask for their very flat soda
Atmosphere: 1
Food: 2
Service: 1
Everytime ive been here the food has always been excellent. My only wish is that it was cheaper so i could go more often. Last time i went i felt the staff was lacking in hospitality a bit but other than that it was just as good as always! Cant wait till next time!
Atmosphere: 5
Food: 5
Service: 2
It fun u get full and is a good family place to go eat
Atmosphere: 4
Food: 5
Service: 3
Got food poisoning
Atmosphere: 1
Food: 1
Service: 1
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