Taco Bell
120 N Valley Mills Dr, Waco
(254) 772-2845
Recent Reviews
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We didn't eat inside, it was. Drive thru experience. The person who took our order and handed it to us was really nice. I should have gotten his name. The food was fresh/hot and the customer service was spot on. Thank you
Atmosphere: 3
Food: 4
Service: 5
Whoever makes the burritos in the afternoons are absolutely killing it! I had a grilled cheese steak burrito and I think it's the best thing on the menu aside from the crunchwrap supreme and the nachos bell-grande. The drive through attendant was a little short with me as I took a little time to read the menu, but I can understand that, being customer service myself. But I did get everything I ordered, cooked better than most other taco Bell locations.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Nacho Fries, Crunch Wrap, Chicken Quesadilla, Red Sauce
Food delivery went smooth and the food was fresh. Could do a better job keeping food cold and hot.
Atmosphere: 3
Food: 5
Service: 4
Ordered some food through the app. I put 3 sauces/condiments as sides. Order went through as if I put those 3 condiments on the 2 burritos I ordered. Order was for my wife. I called and ask why did my order come this way, no one could give me a valid reason.
My wife was trying to force herself to eat it, but she can't handle spicy food. I got into a big argument with her just because of an incorrect order. I went myself to reorder what I requested. Once I got to the window, the worker asked for my order. I simply gave him a very basic order with the condiments on the side, he even responded confidently as he understood it. Worker kept asking me what sides I needed again, and then asked what kind of burrito I ordered again. Then again.. incompetent. Made me waste food, emotion, money, and time. Will never order from this location again. If I could give it zero stars I would.
P.s. burrito I ordered was a bean burrito with no onions, shouldn't be hard to comprehend. Probably had trouble with all the loud music being played in the background.
Atmosphere: 1
Food: 1
Service: 1
White smoker lady extremely rude, yelled and cussed at everybody in the restaurant, i was yelled and mocked because they made my food wrong.
She needs a serious attitude adjustment or just leave, ive never had such a bad experience....... dont go here!!!!!!!
Atmosphere: 1
Service: 1
The lady at the front desk is extremely rude and seems like she hates even helping the customers that come in the front door... i politely requested to have my taco grilled, and she rolled her eyes like a seven year old child. If I was managing that place, she is not the person I want greeting my customers.
but everyone else seems to be polite. The burritos are on the weak side with sauce. It seems that they skimp on it. Put enough sauce on the burritos, bruh!
Other than that, it's OK.
Atmosphere: 3
Food: 3
Service: 2
⭐️ Food 5/5
The ladies in the back absolutely killed it — food was amazing! You can tell they have real confidence in what they do, and it shows on the plate.
👎 Service 0/5
Now, the person working the window? That’s another story. Whatever that attitude was — it needs serious home training. I still gave her a $10 tip (and I gave everyone a $10 tip tonight), but honestly I wish I could take mine back. Hopefully, she passed the money along to the actual team that earned it.
💬 My Experience
I’ve never seen someone act so funky and nasty while representing a business. Thank God she’s not the one cooking, because who knows what she’d do back there with that kind of energy. The food deserves recognition, but customer service like that will drive people away fast.
Hopefully, she can take that tip that I gave her and go fix her attitude, cause that it ish broken.
Atmosphere: 1
Food: 5
Service: 1
Low rating I place my order the gentleman ask if I wanted to round up my I said no which he rounded it up anyway. When I got my food none of the taco were wrap up they were all open plus my quesadilla was not cut all the way. My drink top fell off as soon as I tried to sample the drink to make sure it was not carbonated water. The young lady came to the window with a slight attitude asking was something wrong I told here my taco could have been wrap up she offered to do it but I had already did it myself. Will not be visiting this location anymore.
Atmosphere: 2
Food: 1
Service: 1
I ordered 2 mini chalupas one with chicken and the other steak they gave me both steak and barely put any meat in one of the sets of chalupas
Atmosphere: 2
Food: 1
Service: 2
Food was better now than in the past. I ordered off the $3 menu and actually got meat I could chew and not dog food textured meat.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
One of the cleanest ones I’ve been too
Atmosphere: 5
Food: 5
Service: 5
Took a long time to place my order, and even longer to receive it. And she was rude
Atmosphere: 1
Food: 3
Service: 1
I believe that their under new management, the staff was so friendly and fast. I’ve been here multiple times and have never had service like this 10/10 I came in 2/1/25 @ 10:30pm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
The worst place with the laziest people. Never have I had such poor service. Instead of helping me with the menu, two girls on the intercom both asking me questions so I would hurry up and order. Food was hot but mediocre. I couldn't get over the terrible attitudes I would NEVER eat here again nor would I recommend my friends to eat here.
Parking: Might be the bad people buy it certainly has a empty parking lot. Plenty of spaces to park in.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nachos
Another Toco Bell!
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