Normally, I don’t post reviews after ONE bad experience, but the disappointment from the lack of accountability and customer service yesterday changed my mind. My husband showed up Saturday 10/26 at 7AM to no glazed donuts for 30 minutes. He gives me a call and lets me know. I say “maybe someone didn’t open on time, no big. Wait there or we can eat somewhere else or you can come home and we’ll check it out again in 30.” Him being incredible decides to wait it out. 30 minutes on the dot I send him the “ITS BEEN 30!!!” Text. He goes back in to be told “the original 30 minutes isn’t up. It’ll be 30 more minutes.” That’s not now time works, Bro. Even if it had been 15 minutes, it would only leave 15 minutes. We aren’t unreasonable. Giving us an ACTUAL answer and timeline. Being SINCERE instead of having an attitude woulda gone sooooooo much further. I know in the grand scheme of Waller as a whole “what does our business matter in a town of 3000 people?” It doesn’t. It DOES mean we’ll be taking it elsewhere though.
Atmosphere: 3
Food: 3
Service: 1
Tina
Very rude individuals. Very inconsiderate of other peoples time and customer service was not as good as it could have been.
Atmosphere: 1
Service: 1
DavidLeather
no outlets cant charge my devices stopped here while walking through waller county i really badly needed directions so i had to unpack my laptop and use it to get directions because my phone no longer holds a charge. im homeless this place does not want to hire me and im about fed up to my eye balls with this kinda place. i dont know enough Spanish to get the job.
i am almost to austin now thanks for the prompt reply and the acknowledgement. I am forced to attempt to get immediate employment when i fail to get hired in a short period of time precisely before harassment starts by the local law enforcement agencies or vigilantes i am forced to move along to escalate potentially violent end to my life. i have been shot for passive panhandling before and dont intend to stay anywhere i am told told i have no first amendment right to seek assistance this way. in waller counties case before i even made it into waller a county officer threatened to arrest me.
so eh i walked out of the area. brenham i had a simular experience multiple interviews in the first couple days by the end of the third day i had to seek faith mission for assistance which was lacking by the end of the 4th day i had to start panhandling when i was threatened by presumably two different off duty officers. so i left tomorrow i enter east Austin without a dollar to my name and a empty stomach
Atmosphere: 2
Food: 4
Service: 4
Cindy Bushnell
Rude cook!!!
Service: 1
Teresa Otts
I love their sausage and cheese kolaches! This place has especially goods ones that are fresh and cheesy! My son loves the sprinkle donuts, whatever color, no cake but there must be chocolate! Due to inflation, prices have gone up but it’s a tasty change up from the norm. The service was fast and friendly, great people and a nice small town! If you are passing through stop by and give it a try!
Atmosphere: 5
Food: 5
Service: 5
Alexandra Paul
Chef kiss I love the people that works there the owners!! donuts Fabulous💗💗
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Dozen Glazed Donuts
Amie Green
Always good
Food: 5
Service: 5
Juds Blessed1
The regular donuts are dense, cold, and a bit too sweet for me, especially when compared to some locations in Houston.
Feyanese Beal
Got donuts from this location I ordered 1 dozen and received only 6 donuts and they were freezing cold. Had to drive back to get my order remade and the donuts were still ice cold.
Atmosphere: 1
Food: 1
Service: 1
Sue Raherimanjato
Great donuts and price. Friendly employee but she didn't understand me had to point thru the drive thru on what I wanted. But it was okay, a bit of a laughter ?
Had to use the drive thru.. should allow customers to enter.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: One Dozen Glazed Donuts
Giovanni Flores
Come here often before school, the employees are very nice and even though there might be some miscommunication you can tell them something's wrong and they fix it right
Really good food and awesome staff. The establishment is small but good for it purpose which is of course to have awesome donuts and kolaches. Best place in all of Texas and I always take friends and family when they visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeño Sausage & cheese1 98, Ham & Cheese, Sausage & Cheese, Doughnut, Jalapeño Kolaches, One Dozen Glazed Donuts
Jon Lanclos
They were out of sausage and cheese kolaches when I stopped by so I got a ham and cheese instead and it was good - their donuts are very good. My only recommendation was if they had more drink options or to put in a cappuccino machine.
Normally, I don’t post reviews after ONE bad experience, but the disappointment from the lack of accountability and customer service yesterday changed my mind. My husband showed up Saturday 10/26 at 7AM to no glazed donuts for 30 minutes. He gives me a call and lets me know. I say “maybe someone didn’t open on time, no big. Wait there or we can eat somewhere else or you can come home and we’ll check it out again in 30.” Him being incredible decides to wait it out. 30 minutes on the dot I send him the “ITS BEEN 30!!!” Text. He goes back in to be told “the original 30 minutes isn’t up. It’ll be 30 more minutes.” That’s not now time works, Bro. Even if it had been 15 minutes, it would only leave 15 minutes. We aren’t unreasonable. Giving us an ACTUAL answer and timeline. Being SINCERE instead of having an attitude woulda gone sooooooo much further. I know in the grand scheme of Waller as a whole “what does our business matter in a town of 3000 people?” It doesn’t. It DOES mean we’ll be taking it elsewhere though.
Atmosphere: 3
Food: 3
Service: 1
Very rude individuals. Very inconsiderate of other peoples time and customer service was not as good as it could have been.
Atmosphere: 1
Service: 1
no outlets cant charge my devices stopped here while walking through waller county i really badly needed directions so i had to unpack my laptop and use it to get directions because my phone no longer holds a charge. im homeless this place does not want to hire me and im about fed up to my eye balls with this kinda place. i dont know enough Spanish to get the job.
i am almost to austin now thanks for the prompt reply and the acknowledgement. I am forced to attempt to get immediate employment when i fail to get hired in a short period of time precisely before harassment starts by the local law enforcement agencies or vigilantes i am forced to move along to escalate potentially violent end to my life. i have been shot for passive panhandling before and dont intend to stay anywhere i am told told i have no first amendment right to seek assistance this way. in waller counties case before i even made it into waller a county officer threatened to arrest me.
so eh i walked out of the area. brenham i had a simular experience multiple interviews in the first couple days by the end of the third day i had to seek faith mission for assistance which was lacking by the end of the 4th day i had to start panhandling when i was threatened by presumably two different off duty officers. so i left tomorrow i enter east Austin without a dollar to my name and a empty stomach
Atmosphere: 2
Food: 4
Service: 4
Rude cook!!!
Service: 1
I love their sausage and cheese kolaches! This place has especially goods ones that are fresh and cheesy! My son loves the sprinkle donuts, whatever color, no cake but there must be chocolate! Due to inflation, prices have gone up but it’s a tasty change up from the norm. The service was fast and friendly, great people and a nice small town! If you are passing through stop by and give it a try!
Atmosphere: 5
Food: 5
Service: 5
Chef kiss I love the people that works there the owners!! donuts Fabulous💗💗
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Dozen Glazed Donuts
Always good
Food: 5
Service: 5
The regular donuts are dense, cold, and a bit too sweet for me, especially when compared to some locations in Houston.
Got donuts from this location I ordered 1 dozen and received only 6 donuts and they were freezing cold. Had to drive back to get my order remade and the donuts were still ice cold.
Atmosphere: 1
Food: 1
Service: 1
Great donuts and price. Friendly employee but she didn't understand me had to point thru the drive thru on what I wanted. But it was okay, a bit of a laughter ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Reg, Doughnut
Restaurantji Recommends
Close and convenient
Atmosphere: 5
Food: 5
Service: 5
Had to use the drive thru.. should allow customers to enter.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: One Dozen Glazed Donuts
Come here often before school, the employees are very nice and even though there might be some miscommunication you can tell them something's wrong and they fix it right
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cinnamon Rolls, Jalapeño Sausage & cheese1 98, Sausage & Cheese, Milk Reg, Doughnut, Jalapeño Kolaches, One Dozen Glazed Donuts
Really good food and awesome staff. The establishment is small but good for it purpose which is of course to have awesome donuts and kolaches. Best place in all of Texas and I always take friends and family when they visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeño Sausage & cheese1 98, Ham & Cheese, Sausage & Cheese, Doughnut, Jalapeño Kolaches, One Dozen Glazed Donuts
They were out of sausage and cheese kolaches when I stopped by so I got a ham and cheese instead and it was good - their donuts are very good. My only recommendation was if they had more drink options or to put in a cappuccino machine.
Atmosphere: 5
Food: 5
Service: 4
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