The food is usually good, but the oven/toaster hasn’t worked well in a while. I often have to toast multiple times to get desired results. Prices are steep at this location as well
Atmosphere: 3
Food: 3
Service: 3
ashley ponicsan
Usually I LOVE this location, however, tonight I went to get dinner and when I walked up to the door (all lights on) and pulled the handle it was locked. It was 7:30 and I did not know they close at 8 on Sundays. I understand there was 30min until close, however, I was very disappointed to see they locked up so early. Everything was ok as we went to the location in Hockley instead but please don’t close early we love your location and you make the best sandwiches!
HOUSTON TARKA
Terrible customer service plz do not go there
Sarah
Terrible customer service an order was placed for pick up at this location, came to pick up the order it was no where in the system. Which I understand computers glitch etc. But the 2 girls behind the counter had no solution as to how to resolve the issue when I asked about receiving my money back I was told not to cut her off when speaking and to figure it out online. There is no customer service number to recieve your money back from Subway when ordering online. So BEWARE when you place an order for pickup this store will profit and you never get your food or an apology or solution about what happened.
Atmosphere: 1
Food: 1
Service: 1
andrea turner
They are open untill 10pm but always have the chairs and tables picked up by 730 and tell you that the lobby is closed. So after 730, forget about sitting down to eat there
Atmosphere: 3
Food: 5
Service: 4
J C
It's a shame that it's the only subway we have nearby.
Heydi Diaz
What a terrible service...lack of hygiene,,, the person who serves is very empathetic as if he were going to ask...they should put qualified people to serve the customer
Atmosphere: 1
Food: 1
Service: 1
Joseline Calderon
I wish it could be given 0 stars. The people here serve you as if you were going to order a gift, they don't have Ranch and the staff is not trained, they don't know about the product they sell. You ask them a question and they tell you “I have no idea” what that answer is, they must know what they are selling, otherwise they should put robots there. An employee with hair in his face, that doesn't look good at all, you're selling food, you're not in a merchandise store.
Atmosphere: 1
Food: 1
Service: 1
Isabel Bankemper
Best subway location! Love the staff and the food! Bob is the
Hours on google and printed on the door said they closed at 10p on Saturday. Arrived at 9:28p. Door was open. They were furiously putting everything away and said they were closed.
Service: 1
Jerry & Michele Liu
Extremely displeased with this location which is a shame because I love Subway and I have a lot of patience. We placed a to go order in the app at 11:34 and did not get our two sandwiches until 12:08 pm. We spent a bit of time in two of the other shops at the plaza and then husband went to see if it was ready. He said there was a lot of people there when he came in. But eventually I joined him because it was taking a questionably long time when we had already been waiting outside of the store as long as we did. I saw why, because while it is obviously expected they help customers who were in there before/around the time of our order, people coming in the doors even after him and then myself coming later were getting helped even though my husband did let them know he was here for the order. I literally could have gotten in line and received my sandwich sooner than they did ours. They didn’t even start making it until 12:00. It is one thing if it was a mobile order and the person isn’t there to pick it up, but seriously? We were there waiting just like everyone else yet somehow continuously skipped. I am almost always patient and understanding of service workers, being one myself, but what in the world was this? And not a word spoken when we finally got the sandwiches. Complete apathy. I hope these two young workers are just having a bad day or something and this is not how they normally do things. I personally will go to a different location in the future because I never want to be treated like that again for no good reason.
Atmosphere: 3
Food: 3
Service: 1
Susan Foy
I came to Subway to get food for my team, we have a game tonight and there’s no time for them to get food after school. I was told by the manager that the order was a catering order and she needed 24 hours notice to make it. I’ve taken teams to Subway multiple times and have never had an issue. It’s a shame that our team can’t get fed by the Subway in our own town. I told her this was for our high school volleyball team and was told sorry, can’t do it.I then called the closest Subway to us in Cypress and explained what I would need. They told me to come on in and they would fill the order. It’s sad that our local Subway was so unwilling to help out its own community, but another one would. We will never bring our money here again. What a joke.
The food is usually good, but the oven/toaster hasn’t worked well in a while. I often have to toast multiple times to get desired results.
Prices are steep at this location as well
Atmosphere: 3
Food: 3
Service: 3
Usually I LOVE this location, however, tonight I went to get dinner and when I walked up to the door (all lights on) and pulled the handle it was locked. It was 7:30 and I did not know they close at 8 on Sundays. I understand there was 30min until close, however, I was very disappointed to see they locked up so early. Everything was ok as we went to the location in Hockley instead but please don’t close early we love your location and you make the best sandwiches!
Terrible customer service plz do not go there
Terrible customer service an order was placed for pick up at this location, came to pick up the order it was no where in the system. Which I understand computers glitch etc. But the 2 girls behind the counter had no solution as to how to resolve the issue when I asked about receiving my money back I was told not to cut her off when speaking and to figure it out online. There is no customer service number to recieve your money back from Subway when ordering online. So BEWARE when you place an order for pickup this store will profit and you never get your food or an apology or solution about what happened.
Atmosphere: 1
Food: 1
Service: 1
They are open untill 10pm but always have the chairs and tables picked up by 730 and tell you that the lobby is closed. So after 730, forget about sitting down to eat there
Atmosphere: 3
Food: 5
Service: 4
It's a shame that it's the only subway we have nearby.
What a terrible service...lack of hygiene,,, the person who serves is very empathetic as if he were going to ask...they should put qualified people to serve the customer
Atmosphere: 1
Food: 1
Service: 1
I wish it could be given 0 stars. The people here serve you as if you were going to order a gift, they don't have Ranch and the staff is not trained, they don't know about the product they sell. You ask them a question and they tell you “I have no idea” what that answer is, they must know what they are selling, otherwise they should put robots there. An employee with hair in his face, that doesn't look good at all, you're selling food, you're not in a merchandise store.
Atmosphere: 1
Food: 1
Service: 1
Best subway location! Love the staff and the food! Bob is the
Atmosphere: 5
Food: 5
Service: 5
I love this location! Best subway ever!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
Food & service was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
Hours on google and printed on the door said they closed at 10p on Saturday. Arrived at 9:28p. Door was open. They were furiously putting everything away and said they were closed.
Service: 1
Extremely displeased with this location which is a shame because I love Subway and I have a lot of patience. We placed a to go order in the app at 11:34 and did not get our two sandwiches until 12:08 pm. We spent a bit of time in two of the other shops at the plaza and then husband went to see if it was ready. He said there was a lot of people there when he came in. But eventually I joined him because it was taking a questionably long time when we had already been waiting outside of the store as long as we did. I saw why, because while it is obviously expected they help customers who were in there before/around the time of our order, people coming in the doors even after him and then myself coming later were getting helped even though my husband did let them know he was here for the order. I literally could have gotten in line and received my sandwich sooner than they did ours. They didn’t even start making it until 12:00. It is one thing if it was a mobile order and the person isn’t there to pick it up, but seriously? We were there waiting just like everyone else yet somehow continuously skipped. I am almost always patient and understanding of service workers, being one myself, but what in the world was this? And not a word spoken when we finally got the sandwiches. Complete apathy. I hope these two young workers are just having a bad day or something and this is not how they normally do things. I personally will go to a different location in the future because I never want to be treated like that again for no good reason.
Atmosphere: 3
Food: 3
Service: 1
I came to Subway to get food for my team, we have a game tonight and there’s no time for them to get food after school. I was told by the manager that the order was a catering order and she needed 24 hours notice to make it. I’ve taken teams to Subway multiple times and have never had an issue. It’s a shame that our team can’t get fed by the Subway in our own town. I told her this was for our high school volleyball team and was told sorry, can’t do it.I then called the closest Subway to us in Cypress and explained what I would need. They told me to come on in and they would fill the order. It’s sad that our local Subway was so unwilling to help out its own community, but another one would. We will never bring our money here again. What a joke.
Atmosphere: 1
Food: 1
Service: 1
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