They do NOT list drink prices on their menu and then charge an egregious amount for them…. Price gouging and not forthcoming.
Amy Mishler
Great service and food. The only complaint would be... Please check the table and seats to make sure they are clean before seating people. The seat had food on it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Southwestern Eggrolls
colby jackson
Our food was very cold. We sent it back only for it to come back cold again. I love Chili's but this was my worst experience
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Triple Dipper
Caryl Hugdahl
By far the worst experience I've had in forever. We were there for my grandsons 9th birthday. Had a total of 7 adults and 4 kids. My ticket had 2 adults and 2 kids. Sabrina our waitress was not at all acceptable for the task. I asked for sweet n low with my tea upon ordering, I asked again when they brought my tea and again 10 min later. She then said "it'll be a minute". After 5 min more, she brought the sweet n low. My tea was watered down by the time she finally brought it. Upon ordering, I asked for the kids salad to come out with the adult salads, she said ok. Then when the salads came out, the kids salad was missing. I asked her to bring it out, she out right refused, said "it would come out with the meal". Unacceptable customer service. Then it got worse from there. My ticket had 2 adult entrees and 2 kid entrees. They brought out one adult entree and the 2 kids entrees. Sabrina apologized and said she "must have not entered my meal". Ok, that happens, and I was fine with Sabrina saying it would be out asap. 15 min later I asked if it was on its way, she said she'd check. I had ordered the honey Chipotle crispers with fries. 5 min later she brought out plain crisper, no ranch, no fries. I then told her to take it back the plain, wrong for and cancel it from my check. The manager, Avery, then stopped by and asked what happened. I told him she forgot to drop my order, then brought the wrong order, and being all others were almost done eating, that I just wanted to cancel it. Avery apologized and walked away. Then the check comes.... They did comp $8.65 of the $14.99., meaning I had to pay $6.34 for 1 watered down glass of tea and a salad I had to give to a kid, due to their refusal to serve the kid salad as requested. I called Avery over and expressed I didn't feel this was acceptable. His response was "I apologized to you, that's all you deserve ", and walked away. Needless to say, I will not return and I will post my experience all over social media, local and beyond, groups. Chili's.... you failed to do your job. While mistakes happen, you failed to make it right.
Please train your employees and do better for the next customer
As a prior retail investigator, this dining experience would receive an f-.
Atmosphere: 2
Food: 1
Service: 1
Jason Hansen
We received it very quickly the waitress was very observant to when we were ready to order and the food after pretty quick after all really good experience
Atmosphere: 4
Food: 4
Service: 3
Alyson Cullum
Unfortunately the worst chilis i have ever been to. the service here is terrible and the food is served cold.
I've been going to chili's for years now and I gotta say, it just keeps getting better! When I saw they had created house BBQ wings I knew i had to try them! Those wings were unlike anything i've ever had, ignoring the fact i was already full on chips and salsa. I recommend chili's to everyone who loves food, because chili's has it all!
Don't get take out. I have never had an issue in oerson but I just paid $16 for a sirloin I couldn't eat. It was tough, fatty and overcooked. I was hungry after getting my food. So disappointing. It's cold and windy or I wpuld take it back.
I love chilis. Its a classic american experience. I was excited to come here for my friend’s birthday with my sister today. Its really a simple pleasure. We probably got here at about 2/3pm on this beautiful Monday. Service was prompt, we all ordered a triple dipper with the big mouth bites, honey chipotle chicken crispers, and fries. Our food got to the table, we ate a couple fries, and I picked up a big mouth bites only to see a small curly brown/gray hair. I told my company, and my friend also examined her burger and found a long curly brown/gray hair in her slider. All our food was taken back and “remade”, when the manager came out to bring us our new food, he said he would apply a discount. I asked what it would be, and he replied “I’ll probably take off 1 and a half triple dippers.” I pleaded my case, I said I think its only fair both of them get removed from the bill as they both had a hair in them, not only 1 and a half.” And he said he could do that for me. Personally I think it was ridiculous he would suggest otherwise, but Im glad he agreed ultimately. As we ate our new food, we examined, and I determined our fries were just thrown back in the fryer. I used to work in food, and I could absolutely tell. Everything else they did actually remake. We tried to move on and ordered a dessert for my friends birthday, the molten lava cake. I love chilis, so I’ll still go to other locations, but this one was icky and turned me off.
Atmosphere: 4
Food: 2
Service: 4
Avery Weeks
Even on the off days we serve up some incredible food, “best job I ever had.”
They have really good French fries with the skin on them. The portions are really big at lunchtime, much more than I expected for lunch specials. We got the boneless wings and Cajun shrimp pasta which were both really good.
Atmosphere: 4
Food: 4
Service: 4
William Johnson
Parking: Had a full rack of ribs that wasn't shown
Kid-friendliness: Great
Wheelchair accessibility: Perfect
Atmosphere: 5
Food: 5
Service: 5
Bryan Herren
This chilis got everything right. They were absolutely slammed and yet while I was waiting on my to go order i observed the workers and a few customers? The customer was pretty rude saying they had been waiting 10 minutes for seat and the employee told her she could seat her at a booth. The customer shouted and said I want a table. How rude.
The employees here are wonderful. Never once had a problem here except for other bad customers. The food is perfect and the staff is always friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Steak Fajitas, Fries
They do NOT list drink prices on their menu and then charge an egregious amount for them…. Price gouging and not forthcoming.
Great service and food. The only complaint would be... Please check the table and seats to make sure they are clean before seating people. The seat had food on it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Southwestern Eggrolls
Our food was very cold. We sent it back only for it to come back cold again. I love Chili's but this was my worst experience
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Triple Dipper
By far the worst experience I've had in forever. We were there for my grandsons 9th birthday. Had a total of 7 adults and 4 kids. My ticket had 2 adults and 2 kids.
Sabrina our waitress was not at all acceptable for the task. I asked for sweet n low with my tea upon ordering, I asked again when they brought my tea and again 10 min later. She then said "it'll be a minute". After 5 min more, she brought the sweet n low. My tea was watered down by the time she finally brought it.
Upon ordering, I asked for the kids salad to come out with the adult salads, she said ok. Then when the salads came out, the kids salad was missing. I asked her to bring it out, she out right refused, said "it would come out with the meal". Unacceptable customer service.
Then it got worse from there. My ticket had 2 adult entrees and 2 kid entrees. They brought out one adult entree and the 2 kids entrees. Sabrina apologized and said she "must have not entered my meal". Ok, that happens, and I was fine with Sabrina saying it would be out asap. 15 min later I asked if it was on its way, she said she'd check. I had ordered the honey Chipotle crispers with fries. 5 min later she brought out plain crisper, no ranch, no fries. I then told her to take it back the plain, wrong for and cancel it from my check. The manager, Avery, then stopped by and asked what happened. I told him she forgot to drop my order, then brought the wrong order, and being all others were almost done eating, that I just wanted to cancel it. Avery apologized and walked away.
Then the check comes.... They did comp $8.65 of the $14.99., meaning I had to pay $6.34 for 1 watered down glass of tea and a salad I had to give to a kid, due to their refusal to serve the kid salad as requested. I called Avery over and expressed I didn't feel this was acceptable. His response was "I apologized to you, that's all you deserve ", and walked away.
Needless to say, I will not return and I will post my experience all over social media, local and beyond, groups.
Chili's.... you failed to do your job. While mistakes happen, you failed to make it right.
Please train your employees and do better for the next customer
As a prior retail investigator, this dining experience would receive an f-.
Atmosphere: 2
Food: 1
Service: 1
We received it very quickly the waitress was very observant to when we were ready to order and the food after pretty quick after all really good experience
Atmosphere: 4
Food: 4
Service: 3
Unfortunately the worst chilis i have ever been to. the service here is terrible and the food is served cold.
Atmosphere: 1
Food: 2
Service: 1
Good food, service, atmosphere
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Quesadillas, Crispy Chicken Crispers Combo, Chicken Crispers, Half Order TX Cheese Fries, Mashed Potatoes, Sides, Fries
I've been going to chili's for years now and I gotta say, it just keeps getting better! When I saw they had created house BBQ wings I knew i had to try them! Those wings were unlike anything i've ever had, ignoring the fact i was already full on chips and salsa. I recommend chili's to everyone who loves food, because chili's has it all!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Half Order TX Cheese Fries, Sides, Fries
Server came by twice. Food was ok for a chain.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Quesadillas
Don't get take out. I have never had an issue in oerson but I just paid $16 for a sirloin I couldn't eat. It was tough, fatty and overcooked. I was hungry after getting my food. So disappointing. It's cold and windy or I wpuld take it back.
Restaurantji Recommends
I love chilis. Its a classic american experience. I was excited to come here for my friend’s birthday with my sister today. Its really a simple pleasure. We probably got here at about 2/3pm on this beautiful Monday. Service was prompt, we all ordered a triple dipper with the big mouth bites, honey chipotle chicken crispers, and fries. Our food got to the table, we ate a couple fries, and I picked up a big mouth bites only to see a small curly brown/gray hair. I told my company, and my friend also examined her burger and found a long curly brown/gray hair in her slider. All our food was taken back and “remade”, when the manager came out to bring us our new food, he said he would apply a discount. I asked what it would be, and he replied “I’ll probably take off 1 and a half triple dippers.” I pleaded my case, I said I think its only fair both of them get removed from the bill as they both had a hair in them, not only 1 and a half.” And he said he could do that for me. Personally I think it was ridiculous he would suggest otherwise, but Im glad he agreed ultimately. As we ate our new food, we examined, and I determined our fries were just thrown back in the fryer. I used to work in food, and I could absolutely tell. Everything else they did actually remake. We tried to move on and ordered a dessert for my friends birthday, the molten lava cake. I love chilis, so I’ll still go to other locations, but this one was icky and turned me off.
Atmosphere: 4
Food: 2
Service: 4
Even on the off days we serve up some incredible food, “best job I ever had.”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Molten Chocolate Cake, Triple Dipper
They have really good French fries with the skin on them. The portions are really big at lunchtime, much more than I expected for lunch specials. We got the boneless wings and Cajun shrimp pasta which were both really good.
Atmosphere: 4
Food: 4
Service: 4
Parking: Had a full rack of ribs that wasn't shown
Kid-friendliness: Great
Wheelchair accessibility: Perfect
Atmosphere: 5
Food: 5
Service: 5
This chilis got everything right. They were absolutely slammed and yet while I was waiting on my to go order i observed the workers and a few customers? The customer was pretty rude saying they had been waiting 10 minutes for seat and the employee told her she could seat her at a booth. The customer shouted and said I want a table. How rude.
The employees here are wonderful. Never once had a problem here except for other bad customers.
The food is perfect and the staff is always friendly and welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Steak Fajitas, Fries
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