The customer service is not there, you stand at the counter forever, they pretend to not see you till someone finally gives in and asks what you need, like they lost a bet.. They dont have a self serve drink machine so dont expect to get a refill on your drink anytime soon, and make sure you check all your food while standing at the counter cause heaven forbid you need ketchup after you walk away, you will be left standing at the counter waiting till your food gets cold before they acknowledge you again, like 1 interaction with them is all they can offer.
Atmosphere: 1
Food: 1
Service: 1
Aji Baba
So on Christmas eve I visited this McDonald's ordered 8 hot coffee's and 3 cold ice coffee's . Because of holiday it was pretty busy at the drive thru. Waited about close to 20 minutes or so for that and went home after receiving my order. After arriving to house I started passing coffee's to my family members and very first family member I handed the coffee to opened the lid to add sugar and creamer my family member said is this a joke? I was confused and asked what happened? He replied and showed me cup it had just water in it. First I was confused and surprised. I said and ok started to check the rest of coffee's , sure enough the second cup had water in it also. Opened the other 6 but the rest had actual coffee in it. That made so angry and upset that I had to go back and let my frustration out. Manager comes looks at it and only words that came out of her mouth was I'm so sorry for that and walked away. Didn't say another word or offered me the coffee that I ordered and paid for. This young girl working in back heard of my situation came to front apologized to me and offered to make 2 more coffee's while the sneaky little manager name Allison kept looking from far and pretended to be like I'm not even their or her concern at all but kept looking at me. If you people are not happy with your job then go sit at the house or look for a job that suits your personality. Since when did it became ok or legal for McDonald's employees to rob customers out of their money by giving us water instead of a actual laggit coffee? I could have saved time and gotten way cheaper water at house. Shame on employees and McDonald's corporation for defrauding customer and getting rich this way. You waste time and money and gas just to get some hot water. Done me wrong that day but let me tell you on judgement day you won't be wronging the man above seven Haven's and will have to answer and pay that day. If I call you theif please don't be upset . You all deserve this
Brandon Keating
Service is top notch. They made a mistake on my order and as I was opening it up they stop me and said they made a mistake and wanted to make it right so have me a new burger and made it right.
Atmosphere: 4
Food: 4
Service: 5
Scott Berendt
Brace yourself!! This is nasty!! This is the McDonalds on Hwy 377 at Hightower in Watauga.- I was standing at the counter waiting for my order. A young lady brings my order out. The bag was opened and I could freely see the contents and told her that it wasn’t my order. Another customer walks up and took the bag, as it was her order. 2 minutes later, the other customer brings the bag back to the counter and states- I didn’t order a steak and egg bagel (but my wife did). The “Shift Manager”, as it was printed on her safety vest, take the bag in the back area, in full view of me, she (shift manager) takes on item out of the other customers bag and I to another, with a few more items and brings it to me. I said- No, I need a refund! The manager asks why? I saw the entire event unfold, and you took a previously opened sandwich from another customer and put it inside my bag. The “manager” says, you’re right and I’m sorry about that, but I was gonna switch it out. I said- No you weren’t, you just tried to give me the opened sandwich. So give me a refund and a phone number to the regional manager/owner, which she did both. But for good measure, I should probably inform the county health department about this specific McDonald’s business practices..
Atmosphere: 1
Food: 1
Service: 1
kaj fowler
Honestly I understand it’s a McDonald’s. But the staff ignored the entire lobby. Refused to speak to anybody the entire time I was there. Refused to take orders and required customers use the kiosk. which had no receipt paper.
Atmosphere: 2
Food: 3
Service: 1
James Perez
Kiosks would not take payment, noone at the counter to take payment. Lady came out from the back finally to take payment. Sat down to wait for order, another guest came in and ask for help, lady to her to wait because she was busy. This place lost all the appeal of past McDonald's experience. No problem, plenty of options down the street.
Atmosphere: 1
Food: 2
Service: 1
Gabbee Avery
Drive thru was so slow
Service: 1
Recommended dishes: Hamburger, French Fries
Favian Favian
Is bad the customer service.
Atmosphere: 1
Food: 1
Service: 1
Gianna Beckett
super slow. got a burger with crusty cheese, no pickles or onions, and a rock hard bun
Atmosphere: 3
Food: 1
Service: 3
Linda Schumann
The worst McDonald’s in the area. My orders are usually always wrong, they are very short handed, rude and do not care about your order! They don’t get paid enough to care or pay attention to detail. Save your time and money and go to a different one.
Was super excited for the adult Happy Meal got the chicken nuggets and I guess you have to ask specifically for the pickle seasoning because I didn't get it and they rolled their eyes when I had to go back in and turn around and go back to the store and get the seasoning i thought that was real mature second I start to eat it when I get home and it is not lukewarm cold the fries were terrible you know how McDonald's fries get when they're not brand new and the chicken nuggets tasted like soapy cardboard almost it was the worst McDonald's experience I've ever had specifically from this McDonald's I've never really had too much of a complaint about McDonald's before yesterday
Food: 1
Service: 1
Mafileo Sika
This was one of the worst experiences I’ve had at a McDonald’s. I waited in the drive-thru for an unusually long time, despite there being no other cars in line. I had to honk multiple times before anyone responded, and when they finally did, I was told they had “run out.” The lack of communication and professionalism was unacceptable. This location needs serious improvement in customer service.
Service: 1
Shyann Thurman
I literally waited and hour on a mobile order and my kids are in the car and I’m by myself. Yall won’t answer the phone.. I already PAID?! HELLO?
Atmosphere: 1
Service: 1
Jacob Pringle
Always mess up my order with terrible attitudes. Idk why I keep trying.
Atmosphere: 1
Food: 1
Service: 1
William Materne
Drive all the way here on a Sunday at lunch with the grandkids just to find out they closed the play-land to clean it!! Do that at night or a school day morning not when people get out for lunch on a weekend!!!
The customer service is not there, you stand at the counter forever, they pretend to not see you till someone finally gives in and asks what you need, like they lost a bet.. They dont have a self serve drink machine so dont expect to get a refill on your drink anytime soon, and make sure you check all your food while standing at the counter cause heaven forbid you need ketchup after you walk away, you will be left standing at the counter waiting till your food gets cold before they acknowledge you again, like 1 interaction with them is all they can offer.
Atmosphere: 1
Food: 1
Service: 1
So on Christmas eve I visited this McDonald's ordered 8 hot coffee's and 3 cold ice coffee's . Because of holiday it was pretty busy at the drive thru. Waited about close to 20 minutes or so for that and went home after receiving my order. After arriving to house I started passing coffee's to my family members and very first family member I handed the coffee to opened the lid to add sugar and creamer my family member said is this a joke? I was confused and asked what happened? He replied and showed me cup it had just water in it. First I was confused and surprised. I said and ok started to check the rest of coffee's , sure enough the second cup had water in it also. Opened the other 6 but the rest had actual coffee in it. That made so angry and upset that I had to go back and let my frustration out. Manager comes looks at it and only words that came out of her mouth was I'm so sorry for that and walked away. Didn't say another word or offered me the coffee that I ordered and paid for. This young girl working in back heard of my situation came to front apologized to me and offered to make 2 more coffee's while the sneaky little manager name Allison kept looking from far and pretended to be like I'm not even their or her concern at all but kept looking at me. If you people are not happy with your job then go sit at the house or look for a job that suits your personality. Since when did it became ok or legal for McDonald's employees to rob customers out of their money by giving us water instead of a actual laggit coffee? I could have saved time and gotten way cheaper water at house. Shame on employees and McDonald's corporation for defrauding customer and getting rich this way. You waste time and money and gas just to get some hot water. Done me wrong that day but let me tell you on judgement day you won't be wronging the man above seven Haven's and will have to answer and pay that day. If I call you theif please don't be upset . You all deserve this
Service is top notch. They made a mistake on my order and as I was opening it up they stop me and said they made a mistake and wanted to make it right so have me a new burger and made it right.
Atmosphere: 4
Food: 4
Service: 5
Brace yourself!! This is nasty!! This is the McDonalds on Hwy 377 at Hightower in Watauga.- I was standing at the counter waiting for my order. A young lady brings my order out. The bag was opened and I could freely see the contents and told her that it wasn’t my order. Another customer walks up and took the bag, as it was her order. 2 minutes later, the other customer brings the bag back to the counter and states- I didn’t order a steak and egg bagel (but my wife did). The “Shift Manager”, as it was printed on her safety vest, take the bag in the back area, in full view of me, she (shift manager) takes on item out of the other customers bag and I to another, with a few more items and brings it to me. I said- No, I need a refund! The manager asks why? I saw the entire event unfold, and you took a previously opened sandwich from another customer and put it inside my bag. The “manager” says, you’re right and I’m sorry about that, but I was gonna switch it out. I said- No you weren’t, you just tried to give me the opened sandwich. So give me a refund and a phone number to the regional manager/owner, which she did both. But for good measure, I should probably inform the county health department about this specific McDonald’s business practices..
Atmosphere: 1
Food: 1
Service: 1
Honestly I understand it’s a McDonald’s. But the staff ignored the entire lobby. Refused to speak to anybody the entire time I was there. Refused to take orders and required customers use the kiosk. which had no receipt paper.
Atmosphere: 2
Food: 3
Service: 1
Kiosks would not take payment, noone at the counter to take payment. Lady came out from the back finally to take payment. Sat down to wait for order, another guest came in and ask for help, lady to her to wait because she was busy. This place lost all the appeal of past McDonald's experience. No problem, plenty of options down the street.
Atmosphere: 1
Food: 2
Service: 1
Drive thru was so slow
Service: 1
Recommended dishes: Hamburger, French Fries
Is bad the customer service.
Atmosphere: 1
Food: 1
Service: 1
super slow. got a burger with crusty cheese, no pickles or onions, and a rock hard bun
Atmosphere: 3
Food: 1
Service: 3
The worst McDonald’s in the area. My orders are usually always wrong, they are very short handed, rude and do not care about your order! They don’t get paid enough to care or pay attention to detail. Save your time and money and go to a different one.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was super excited for the adult Happy Meal got the chicken nuggets and I guess you have to ask specifically for the pickle seasoning because I didn't get it and they rolled their eyes when I had to go back in and turn around and go back to the store and get the seasoning i thought that was real mature second I start to eat it when I get home and it is not lukewarm cold the fries were terrible you know how McDonald's fries get when they're not brand new and the chicken nuggets tasted like soapy cardboard almost it was the worst McDonald's experience I've ever had specifically from this McDonald's I've never really had too much of a complaint about McDonald's before yesterday
Food: 1
Service: 1
This was one of the worst experiences I’ve had at a McDonald’s. I waited in the drive-thru for an unusually long time, despite there being no other cars in line. I had to honk multiple times before anyone responded, and when they finally did, I was told they had “run out.” The lack of communication and professionalism was unacceptable. This location needs serious improvement in customer service.
Service: 1
I literally waited and hour on a mobile order and my kids are in the car and I’m by myself. Yall won’t answer the phone.. I already PAID?! HELLO?
Atmosphere: 1
Service: 1
Always mess up my order with terrible attitudes. Idk why I keep trying.
Atmosphere: 1
Food: 1
Service: 1
Drive all the way here on a Sunday at lunch with the grandkids just to find out they closed the play-land to clean it!! Do that at night or a school day morning not when people get out for lunch on a weekend!!!
Atmosphere: 1
Food: 4
Service: 4
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