I ordered a Greek salad today at 8:30. It looked pretty meager, mostly iceberg lettuce and did not have any feta cheese and 3 total olives. Did not match the online picture. The food is usually pretty good but this was disappointing.
Food: 2
DJT
This place now has 2 junkies that live in the park area.
steve padget
They've been feeding a bum who sleeps behind the dumpster. He sits at various tables throughout from open to close when he's not smoking pot and change begging out front or showering in the bathroom. Spreads his sleeping bag and clothes sack out. So be sure you check for maggots as you dine or use bathroom.
Atmosphere: 1
Food: 5
Service: 5
Cameron Zedik
Finally after days of being sick my wife finally wanted something to eat so she decided on a grilled cheese. This is what I got. Nothing like it is on the website. Also how can you burn the cheese and not have the bread toasted ? It was awful. Thanks for waisting my money and time.
Atmosphere: 3
Food: 1
Service: 3
Quincy Wheeler
On Thursday, January 9, 2024, at 12:18 PM, I arrived at this location to pick up my online order, which consisted of one Autumn Squash Soup and one Mediterranean Greens with Grains Salad, without feta. After arriving, I received a notification at 12:19 PM confirming that my order was ready for pickup. I was pleasantly surprised, as the original notification had stated that my order would be ready at 12:22 PM. Excitedly, I rushed to the pickup shelf to receive it. However, I became disappointed to see that my order was nowhere to be found. I then noticed the open kitchen and the workers laughing and having a good time.
As I waited, a line formed behind me, with other patrons arriving to find that their orders were not available for pickup at the given time. I immediately spoke with the manager on duty at the expedite counter about the whereabouts of my order. When she asked the kitchen about it, they informed her that they had never received the order. After about five minutes of trying to figure out what happened to it, she went to the office to print my order and had the kitchen prepare it.
This is where things started to become odd. It was now 12:35 PM, and it took the kitchen about 10 minutes to prepare the food while I waited. However, the kitchen now claimed to have made my original order, but someone must have taken it. When I received my order, I checked the salad and found that it had feta. I informed the manager that my order specifically requested no feta. I had heard her tell the kitchen to exclude feta twice before the order was prepared. They remade the salad, and I proceeded to walk out.
It was 12:50 PM at this point. As I was walking out, I decided to check the salad again. This time, it had chicken and feta. I was stunned, as the salad I ordered did not consist of chicken, and I had specifically requested no feta due to being vegan. I went back in to let the manager know. She suggested that I keep the chicken salad and she would remake my salad for the fourth time. Needless to say, my order was finally made correctly, and I was finally leaving this location around 1:00 PM.
I will never return to this location again. As a combat veteran, I'm disappointed to know that I fought for the freedoms of this country to come home and receive this type of customer service. The manager on duty did nothing to try to soften the blow of this insufficient service and the way I was being treated. She mostly stood there with a confused look on her face. I can only imagine that the people who were waiting in line for pickup behind me went through the same experience.
Atmosphere: 1
Food: 4
Service: 1
P H XxX
We always start our day with a comforting and delicious breakfast at Pernara Bread. The menu offers a variety of satisfying options for the whole family. Generous portions ensure everyone leaves feeling full and happy. Convenient parking makes it easy to stop in and enjoy a meal.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Scones, Green Goddess Chicken Cobb Salad, Chicken Cobb Salad Half, Mac & Soup, Oatmeal Raisin with Berries Cookie 4-Pack, Caesar Salad & Homestyle Chicken Noodle Soup
cullen nivens
the bagels were pretty good this morning, nothing to complain about location isnt bad either so yea
Atmosphere: 4
Food: 4
Service: 4
Billy Graham
Order what you want........maybe they have it, maybe they don't. Bacon Mac and Cheese.....ice cold. Floors dirty, Counters dirty, drink station dirty and uninviting......Pastries ?? You mean the colorful fossils sitting out on display.....Nasty.
Atmosphere: 2
Food: 1
Service: 3
Dillon Covington
I was originally going to write a not great review, but the Manager on Duty, Kennedy changed that for me. I walked in and ordered on the tablet, a cinnamon crunch bagel with cream cheese, a chocolate chip muffie, a yogurt parfait and a caramel latte to go.
After waiting a reasonable amount of time, my order was ready, however the associate informed me that my muffie was out of stock for the day and offered a replacement. I originally said no, but then switched it to a chocolate chip croissant.
As I got to my car, I checked my bag and noticed my parfait was missing. This was very frustrating as now half my order was out of stock (there were some items marked as OOS when ordering, but not these) but I was offered a refund for those items.
The associate had the manager handle the refund and all she asked for was the name on my order. After about 2-3 minutes she handed me my receipt and informed me she had refunded my entire order for all of the trouble. I did not ask for that, but I was admittedly likely upset looking, however I so appreciated the extra customer service steps that she took as a way to make up for the inconvenience. Thanks Kennedy and staff for the ultimately good experience.
Atmosphere: 5
Food: 5
Service: 5
Christy
Always enjoyable because Panera is consistent and you know that Mac and cheese will be so exceptionally good!
This location is really a hit or miss. Today was a big miss. I ordered delivery, 2 sandwiches, 2 drinks, & soup. Only received one drink, the grilled cheese sandwich had to of been put in the microwave because it was completely stuck to the wrapping with cheese, the smoothie still had ice chunks in it and was very watered down, no utensils were included, and nothing was checked off on the receipt before being picked up. Still trying to get ahold of the restaurant to get a refund.
C R
This location is really a hit or miss. Today was a big miss. I ordered delivery, 2 sandwiches, 2 drinks, & soup. Only received one drink, the grilled cheese sandwich had to of been put in the microwave because it was completely stuck to the wrapping with cheese, the smoothie still had ice chunks in it and was very watered down, no utensils were included, and nothing was checked off on the receipt before being picked up. Still trying to get ahold of the restaurant to get a refund.
Ladonna Hill
As members of the sip club we frequent Panera locations for the dark roast coffee. The dark roast at other Panera locations is bold and flavorful, including DFW area and in Colorado. This is the closest store to where we live, and the dark roast is usually a disappointment here. They make it too weak. I’ve spoken to a member of management before, but it hasn’t changed anything. In a recent visit, they didn’t have any in stock to brew. Don’t know if they are trying to be more profitable by making it weaker, but it should be consistent with the other locations. Please correct this issue so we can enjoy the sip club. It’s the only drink we get.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Salad
Kye Lee
It is like my home. We go there study and we go there eat. Yummy food, friendly staffs, especially the male manager, greet each of the us as we are his family.
I ordered a Greek salad today at 8:30. It looked pretty meager, mostly iceberg lettuce and did not have any feta cheese and 3 total olives. Did not match the online picture. The food is usually pretty good but this was disappointing.
Food: 2
This place now has 2 junkies that live in the park area.
They've been feeding a bum who sleeps behind the dumpster. He sits at various tables throughout from open to close when he's not smoking pot and change begging out front or showering in the bathroom. Spreads his sleeping bag and clothes sack out. So be sure you check for maggots as you dine or use bathroom.
Atmosphere: 1
Food: 5
Service: 5
Finally after days of being sick my wife finally wanted something to eat so she decided on a grilled cheese. This is what I got. Nothing like it is on the website. Also how can you burn the cheese and not have the bread toasted ? It was awful. Thanks for waisting my money and time.
Atmosphere: 3
Food: 1
Service: 3
On Thursday, January 9, 2024, at 12:18 PM, I arrived at this location to pick up my online order, which consisted of one Autumn Squash Soup and one Mediterranean Greens with Grains Salad, without feta. After arriving, I received a notification at 12:19 PM confirming that my order was ready for pickup. I was pleasantly surprised, as the original notification had stated that my order would be ready at 12:22 PM. Excitedly, I rushed to the pickup shelf to receive it. However, I became disappointed to see that my order was nowhere to be found. I then noticed the open kitchen and the workers laughing and having a good time.
As I waited, a line formed behind me, with other patrons arriving to find that their orders were not available for pickup at the given time. I immediately spoke with the manager on duty at the expedite counter about the whereabouts of my order. When she asked the kitchen about it, they informed her that they had never received the order. After about five minutes of trying to figure out what happened to it, she went to the office to print my order and had the kitchen prepare it.
This is where things started to become odd. It was now 12:35 PM, and it took the kitchen about 10 minutes to prepare the food while I waited. However, the kitchen now claimed to have made my original order, but someone must have taken it. When I received my order, I checked the salad and found that it had feta. I informed the manager that my order specifically requested no feta. I had heard her tell the kitchen to exclude feta twice before the order was prepared. They remade the salad, and I proceeded to walk out.
It was 12:50 PM at this point. As I was walking out, I decided to check the salad again. This time, it had chicken and feta. I was stunned, as the salad I ordered did not consist of chicken, and I had specifically requested no feta due to being vegan. I went back in to let the manager know. She suggested that I keep the chicken salad and she would remake my salad for the fourth time. Needless to say, my order was finally made correctly, and I was finally leaving this location around 1:00 PM.
I will never return to this location again. As a combat veteran, I'm disappointed to know that I fought for the freedoms of this country to come home and receive this type of customer service. The manager on duty did nothing to try to soften the blow of this insufficient service and the way I was being treated. She mostly stood there with a confused look on her face. I can only imagine that the people who were waiting in line for pickup behind me went through the same experience.
Atmosphere: 1
Food: 4
Service: 1
We always start our day with a comforting and delicious breakfast at Pernara Bread. The menu offers a variety of satisfying options for the whole family. Generous portions ensure everyone leaves feeling full and happy. Convenient parking makes it easy to stop in and enjoy a meal.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Scones, Green Goddess Chicken Cobb Salad, Chicken Cobb Salad Half, Mac & Soup, Oatmeal Raisin with Berries Cookie 4-Pack, Caesar Salad & Homestyle Chicken Noodle Soup
the bagels were pretty good this morning, nothing to complain about location isnt bad either so yea
Atmosphere: 4
Food: 4
Service: 4
Order what you want........maybe they have it, maybe they don't. Bacon Mac and Cheese.....ice cold. Floors dirty, Counters dirty, drink station dirty and uninviting......Pastries ?? You mean the colorful fossils sitting out on display.....Nasty.
Atmosphere: 2
Food: 1
Service: 3
I was originally going to write a not great review, but the Manager on Duty, Kennedy changed that for me.
I walked in and ordered on the tablet, a cinnamon crunch bagel with cream cheese, a chocolate chip muffie, a yogurt parfait and a caramel latte to go.
After waiting a reasonable amount of time, my order was ready, however the associate informed me that my muffie was out of stock for the day and offered a replacement. I originally said no, but then switched it to a chocolate chip croissant.
As I got to my car, I checked my bag and noticed my parfait was missing. This was very frustrating as now half my order was out of stock (there were some items marked as OOS when ordering, but not these) but I was offered a refund for those items.
The associate had the manager handle the refund and all she asked for was the name on my order. After about 2-3 minutes she handed me my receipt and informed me she had refunded my entire order for all of the trouble. I did not ask for that, but I was admittedly likely upset looking, however I so appreciated the extra customer service steps that she took as a way to make up for the inconvenience.
Thanks Kennedy and staff for the ultimately good experience.
Atmosphere: 5
Food: 5
Service: 5
Always enjoyable because Panera is consistent and you know that Mac and cheese will be so exceptionally good!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This location is really a hit or miss. Today was a big miss.
I ordered delivery, 2 sandwiches, 2 drinks, & soup.
Only received one drink, the grilled cheese sandwich had to of been put in the microwave because it was completely stuck to the wrapping with cheese, the smoothie still had ice chunks in it and was very watered down, no utensils were included, and nothing was checked off on the receipt before being picked up.
Still trying to get ahold of the restaurant to get a refund.
This location is really a hit or miss. Today was a big miss.
I ordered delivery, 2 sandwiches, 2 drinks, & soup.
Only received one drink, the grilled cheese sandwich had to of been put in the microwave because it was completely stuck to the wrapping with cheese, the smoothie still had ice chunks in it and was very watered down, no utensils were included, and nothing was checked off on the receipt before being picked up.
Still trying to get ahold of the restaurant to get a refund.
As members of the sip club we frequent Panera locations for the dark roast coffee. The dark roast at other Panera locations is bold and flavorful, including DFW area and in Colorado. This is the closest store to where we live, and the dark roast is usually a disappointment here. They make it too weak. I’ve spoken to a member of management before, but it hasn’t changed anything. In a recent visit, they didn’t have any in stock to brew. Don’t know if they are trying to be more profitable by making it weaker, but it should be consistent with the other locations. Please correct this issue so we can enjoy the sip club. It’s the only drink we get.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Salad
It is like my home. We go there study and we go there eat. Yummy food, friendly staffs, especially the male manager, greet each of the us as we are his family.
Atmosphere: 5
Food: 5
Service: 5
Nice, ideal for quick visits
Atmosphere: 4
Food: 4
Service: 5
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